"Everything went smooth from order to receipt of product. "

"Salsbury industries is always delivers in a timely manner and is easy to work with."

"Thank you for the quick response in fulfilling my order."

"After spending over $2000 for a cluster mailbox set, the unit came with out keys. "

"Easy order. Fast response. Fast Delivery"

"I bought some replacement locks for our cluster boxes. The locks are of good quality and came very quickly. I have also purchased the touch up spray paint. The color is an exact match to the color of the boxes. "

"I ordered the mailbox,
Victorian Mailbox - Surface Mounted - Beige
Model #: 4460BGE
About a month later, I received the mailbox.
It was too heavy for me to lift or remove from the container.
I tried to find a handyman to mount it.
When I did, the mailbox in the container was not the mailbox I ordered.
Your company finally admitted it was not what I ordered and agreed to a full refund.
I have yet to received a refund.
"

"You did great, just didn’t ship all items I ordered, otherwise great job."

"I received my mailbox and was shocked and disappointed that it arrived damaged. I contacted your customer service representative and provided pictures of the damage and requested instructions/options to fix/replace mailbox. I was told your company would put a claim against the carrier responsible for my delivery. I have not been contacted by your company or the carrier regarding any responsibility with the damaged mailbox. I cannot in good faith recommend your company or the carrier until my damaged mailbox is replaced or my money is refunded. Please provide me instructions for return.

"

"The ordering was easy, the return was not, return label we not created. Customer service is late in responses. "

"Mailbox was damaged . Getting a replacement took two weeks . "

"Quality of product good. Color of mail house - not as ordered but not worth the trouble to return for original color. Mounting post - the bolts to attach the mail house to the post were wrong ( too large and not hex bolts). Called customer service to resolve. They have sent supposedly correct bolts but haven't received them yet."

"When placing the order the website said 1 to 2 weeks for delivery except for custom items. I was not ordering anything custom. I placed my order and received a confirmation email that said "Orders usually ship within 1 - 2 business days ". This was good news since this is all we were waiting for to open our store. After a week I had not received the order which seemed strange since we are only a few hours from their facility. I called and was told that it would be 2 to 3 weeks before my order would ship. Very disappointed in the poor communication and false promises!"

"The locks I ordered were not correct and have returned them per the RMA that was sent to me promptly. Original order # WB-603958. I did an online chat to get correct locks that I need and was advised someone would contact me about the problem. I was sent an RMA for the return, but nobody bothered to tell me that I could or could not be helped and if I could receive the correct locks. I now assume it is up to me to find a resolution. usually, don't complain but you asked. "

"I ordered a new mailbox, since the old one was destroyed by a car. My post was still intact, but the mailbox was delivered without the necessary mounting plate. When I called I was told those plates are no longer made. Now what? "