"hi, i recieved the item in the end.
but the zip on the duvet cover was broken"
"The price was worth the product. Great service too.
"
“Dear Valued Customer:
How are you?
This is Stefanie from Milanoo, the customer service representative.
We would like to take this opportunity to thank you for shopping at Milanoo. Your positive commendation is in our deepest gratitude. We will continue to do better work.
One of our most important resources in obtaining new customers is word-of-mouth on the Internet. When current patrons, such as yourself, post positive Milanoo experiences on sites such as Twitter.com, Facebook.com and Youtube.com, you greatly increase our chances of acquiring new customers.
We would like to extend our humblest appreciation for your continued support and patronage. It is customers such as yourself that have helped Milanoo remain a competitor in this industry so it would be our pleasure to send you a token of our continued appreciation.
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"I t was Good. The timing was good and the quality of the suit was great other than the fact that the shiny metallic part wears away with use."
“Dear Valued Customer:
How are you?
This is Stefanie from Milanoo, the customer service representative.
Thanks so much for your support and your positive commendation is in our deepest gratitude. We will continue to do better work and we are look forward to serving you in a very short while.Have a nice day!
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"Worst product I have ordered from the internet in a long time. Dress did not look like the picture. very sad."
“Dear Valued Customer:
How are you?
This is Stefanie from Milanoo, the customer service representative.
Our COO is very concerned about your case.Would you please provide me your order number?And please submit your question to http://www.milanoo.com/help/Customer-Service-module-index.html .After investigation.We will provide you a reasonable solution.Thanks so much for your cooperation.Have a nice day!
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"I have made 3 orders with Milanoo. The first arrived in record time because all items were clearance and in stock. Quality was pretty good for the price, sizes ran a little small but I ordered one size bigger so everything fit. I did read reviews that some of their items were very small but I liked their designs so I ordered another 5 dresses. Big mistake. 2 of the dresses were very badly proportioned. One was a blue dress which I fit into, but my arms got stuck at the sleeves. Given the average upper arm size of a woman is 11" and the flat measurement of the sleeves were 10", I just don't see how it could fit. The second was a maroon dress that ended up being a garish red. The measurements ran ridiculously small. I actually physically got stuck trying to wear it and after squeezing into it, had trouble getting out. I don't even know why I bothered. Even my sister who is at least a size smaller had trouble fitting into it and the end result is disastrous and looks nothing like the stock picture. There's something wrong with the proportions of the dress itself, not just the sizing. The material was not stretchable, which means to fit a 34-35" bust it needs to measure at least 36" flat. It measured 33". I buy a lot of clothes from China, wholesale no less, and I have never had this much trouble with returns.
It is going to cost too much to send it back and as it is it's already about a week since I've received it. Milanoo claims that I did not reply within 48 hours when I already sent them 17 pictures with the dresses laid out on the floor with a tape measure that wasn't pulled tight. I resent the email but have not received a reply. I have also replied through the customer service centre to let them know I have sent the pictures. I will be at work the next few days so it will be difficult for me to forward them the pictures if they still claim to not have received any, it will be just over the 7 day return period. Shipping will also cost $50, which is almost the cost of one full dress.
In all fairness their accessories and shoes are pretty good quality and I could not fault the speed of shipping. Their customer service is another matter altogether."
“Dear Valued Customer:
How are you?
This is Stefanie from Milanoo, the customer service representative.
Please accept our sincerest apology for any trouble or inconvenience we have caused you.Just now I check this case with our customer service.Frankly speaking.We did not receive the pictures for a long time which can prove the defects you mentioned.Now,we got the pictures.but those are wrong.Zoe has send you the examples,please according to the examples.then provide us the correct pictures.Do not worry.After investigation,We will provide you a reasonable solution.If you still have some problem for this,please let us know.Thanks so much for your cooperation.Have a nice day!
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"Poor, the zipper broke on the purple zentai before I even wore it the first time, and the other slides with such difficulty and was sewn in so poorly that it's nearly useless. However to return it would cost half as much n shipping as it would be worth."
“Dear Valued Customer?
How are you?
This is Stefanie from Milanoo, the customer service representative.
We are very concerned about your case.Would you please provide me your order number?I will check it for you soon.At the same time submit your question to http://www.milanoo.com/help/Customer-Service-module-index.html
After investigation,we will provide you a reasonable solution.Thanks for your cooperation.Have a nice day!
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"shipping takes longer than i expected, but the shoe is beautiful just as shown..overall im happy with my purchase...millanoo is my new store to shop...excellent seller"
“Dear Valued Customer:
How are you?
This is Stefanie from Milanoo, the customer service representative.
We would like to take this opportunity to thank you for shopping at Milanoo. Your positive commendation is in our deepest gratitude. We will continue to do better work.
One of our most important resources in obtaining new customers is word-of-mouth on the Internet. When current patrons, such as yourself, post positive Milanoo experiences on sites such as Twitter.com, Facebook.com and Youtube.com, you greatly increase our chances of acquiring new customers.
We would like to extend our humblest appreciation for your continued support and patronage. It is customers such as yourself that have helped Milanoo remain a competitor in this industry so it would be our pleasure to send you a token of our continued appreciation.
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"Fast delivery, great communication, goods arrived in perfect condition. "
“Dear Valued Customer :
How are you?
Thanks so much for your support and your positive commendation is in our deepest gratitude. We will continue to do better work and we are look forward to serving you in a very short while.Have a nice day!
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"The quality of the product was fine. However, the processing and delivery times were much slower than advertised. I was especially dissapointed to pay the expedited rate and get my package 5 days past the "latest" delivery date."
“Dear Valued Customer:
How are you?
This is Stefanie from Milanoo, the customer service representative.
As you know.It is the busiest season for logistics company.Thus it is a short late.Sincerely beg your understanding.Have a nice day!
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"I'm dissatisfied for a couple reasons. I bought 3 items and paid $25 dollars for shipping only to received 2 items that did not look like the images displayed on the website. Colors were completely different on both items, shoes and purse. The purse had much brighter colors, pink, turquoise, purple, orange and more summer colors which was the reason I was buying it. The one I received was browns and more earth tones. I decided to go ahead and keep the purse because i liked the style and I could live with the colors of the one I received. The other purse was great and I liked the style but it was much smaller than I expected based on the picture. The biggest problem was the shoes that looked nothing like the picture. The picture showed shoes that had different shades of purple and stated purple PU flannel but the ones I received were purple, brown and black which are colors that don’t even go together therefore I had decided to return them. I was told I would have to pay the shipping cost and when I went to the post office to mail them back I was told the cost would be $18 dollars. That was ridiculous especially since the cost of the shoes was $31. That’s more than half and it wasn’t worth all that trouble for a difference of $13 dollars. So now I have a pair of shoes I can’t even use.
Although the site has some nice items it’s not worth the shipping especially if items need to be returned. Between the cost of shipping the return item back and the cost of getting the shoes which was $25, I would have paid $43 dollars just in shipping. I would be paying more in shipping than the cost of some of the items you sell. Way to expensive and not worth it. I’m very disappointed.
"
“Dear Valued Customer:
How are you!
This is Stefanie from Milanoo, the customer service representative.
Our COO is very concerned about your case.Would you please provide me your order number?I will check it for you soon.After investigation.We will provide you a reasonable solution.Thank you so much for your cooperation.Have a nice day!
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"Overall my experience is a good one, the site is easy to navigate, the prices are such that you can take a gamble! Although the only receipt you get is from PayPal - emails from Milanoo only say 'order confirmed' or 'order shipped' in the subject box - there is no content to the email - which is confusing the first time!"
“Dear Valued Customer:
How are you?
We would like to take this opportunity to thank you for shopping at Milanoo. Your positive commendation is in our deepest gratitude. We will continue to do better work.
One of our most important resources in obtaining new customers is word-of-mouth on the Internet. When current patrons, such as yourself, post positive Milanoo experiences on sites such as Twitter.com, Facebook.com and Youtube.com, you greatly increase our chances of acquiring new customers.
We would like to extend our humblest appreciation for your continued support and patronage. It is customers such as yourself that have helped Milanoo remain a competitor in this industry so it would be our pleasure to send you a token of our continued appreciation.
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"My overall experience was actually very nice at Milanoo. There was a wide selection of items to choose from, and when I did find what I was looking for checkout was as simple as could be. The prices were very reasonable for what I was in the market for. Not to mention when it shipped the item arrived exactly when it was said to. I'm happily surprised to say that this was a very easy experience."
“Dear valued customer:
How are you?
This is Stefanie from Milanoo, the customer service representative.
At Milanoo, we strive for complete customer satisfaction. That is because we view each and every patron as a customer for life. Our team works hard to make certain you encounter the smoothest, most pleasurable online shopping experience possible. We would like to offer you a special invitation to share your positive experiences at Twitter.com,Facebook.com and Youtube.com. By sharing your thoughts online, your experiences may influence other potential buyers to shop with us because word-of-mouth is one of the most successful forms of advertising. It is vitally important for potential customers seeking a reputable vendor to hear favorable feedback. If our loyal customers continue to support us through word-of-mouth, we can continue to provide the same quality services while instilling an underlying confidence in new shoppers.
Any positive Milanoo shopping experiences you share at these sites would be greatly appreciated. It will be another honor for Milanoo staff receiving your sharing of photos or VCR on facebook, twitter or youtube if with the dress or costume on.
We are truly grateful for your continued support and patronage and value your business. It is customers such as yourself that have helped Milanoo remain a competitor in this industry so we would like to extend our humblest appreciation for shopping with us.
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"Delivery took forever and Not the most friendliest customer service!"
“Dear Valued Customer:
How are you?
This is Stefanie from Milanoo, the customer service representative.
Would you please let me know what happened to your order?Because we are very concerned about the issue you mentioned.If you are willing to give me your order number.I will check it for you soon.Do not worry.Any consultation please feel free contact me.Thanks so much for your understanding.Have a nice day!And happy new year!
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"DO NOT BUY ANYTHING FROM THIS SITE!!!!
www.milanoo.com
TOTAL FRAUD.
Ordered Cashmere jacket and leather boots received a terribly made crooked stitching polyester jacket total garbage so BAD a dog will not want to sleep on this material, ugly poorly made plastic boots. Completely not what was advertised and not what is on the pictures. I was totally mislead by this company and these people. If you think you are ordering what you see and read from this site... think again.
Attempted to contact customer service from first day of receiving bad products. Several times got run around emails to stretch time of a return policy they supposedly have...until I finally indicated I would contact authorities for internet crime. Sent item back to Milanoo in December and they refused to accept shipment so it was returned back to me.
Buying from a company like this will leave you with trash products. Its better to pay more in the US. At least you know you can return the product and get your money back. I will continue to ship product back as many times as needed until I receive a full refund. But this time I think I should ship it to Chinese Customs Authorities with full detail.
Karma and/or both the (police) will catch up with them for cheating people out of money they work very hard for."
“Dear Valued Customer:
How are you?
This is Stefanie from Milanoo, the customer service representative.
Please accept our sincerest apology for any trouble or inconvenience we have caused you.
After check your issue with our customer service.Yes.We authorized the RMA.You can return the package back.then we do the refund.Meanwhile we remind you that the return shipping fee should be paid by the customer.Now we check the order.We are confused that the return shipping fee without be paid.right?Hence the order back to you!Please do not worry.We are certain to solve this problem.Now please submit your problem to http://www.milanoo.com/help/Customer-Service-module-index.html again.And then tell me the case number.I will transfer your issue to our Superior.After investigation,we will do the reasonable solution.Thanks so much for your cooperation and understanding!Have a nice day!
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
"Great quick service. Would recommend to others. "
“Dear Valued Customer:
How are you?
Thanks so much for your support and your positive commendation is in our deepest gratitude. We will continue to do better work and we are look forward to serving you in a very short while.Have a nice day!
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”
A rep from Milanoo, milan2011, has responded:
“Dear Valued Customer:
How are you!
This is Stefanie from Milanoo, the customer service representative.
Thanks so much for purchase from Milanoo.As for the zip issue.Please submit it to http://www.milanoo.com/help/Customer-Service-module-index.html .Do not worry!After investigation.Our customer service will provide you a reasonable solution.Thanks so much for your cooperation and understanding.Have a nice day!
Many thanks and best regards
Sincerely
Stefanie
CS DEPT of Milanoo”