"Product came used and missing parts. Customer service very unapologetic. No effort made to rectify the situation. Would never order from them again and recommend you do the same. "

"Over the few years I've been shopping these folks the quality of their branded goods continues to hold up. The price is always more than reasonable and hard to beat.
Shipping is quick and flawless with smaller packages shipped for free. Site-wide sales occur from time to time making things an even better deal.
Used customer service only once- to the point and helpful assistance.
This place is worth a look."

"Nothing but problems with the last order.
- the delivery company servicing CA can't manage anything - attempting deliveries to a wrong address, late/no show for scheduled delivery time slot
- been trying to return defective item for over a month. They said they sent prepaid return shipping label but it never showed up. Numerous contacts with customer service resulted in more promises but no actual progress on the return. "

"I've never had a bad experience with their website, customer service, shipping, or products. Everything works exactly as described and expected after it promptly arrives and lasts as long as a similar yet much more expensive version of the same product.
I love monoprice."

"Monoprice has been in the business of selling cheap products for around a decade. They started with cheap cables and expanded. The quality has improved and they are my first stop for any kind of cable. I purchased gold plated Micro USB cables for my Android phone in 2011 for (at the time) an extremely low price. I was impressed with the quality. In 2016, the micro connectors started failing so I logged into my account and requested replacements. They arrived for free in less than two weeks. I also have several CAT5 cables that I purchased in 2006 and they are still running great. I tested the throughput with some comparable Belkin cables and the Monoprice versions were a tad bit slower (0.4 Mbps) but they cost 1/5 the price. "

"My son recommended this online retailer as he has been their satisfied customer for several years. I always hesitate to buy online as some of my experiences have not been positive. However, I was relieved, delighted and VERY pleasantly surprised that this company is GREAT! The products I purchased are of top notch quality. I also had a question regarding an additional cable I needed and their Tech Support department was very savvy, professional and customer service focused! On a scale from one to five stars . . . I rate Monoprice a FIVE!"

"The first time I bought anything from monoprice they sent me a defective product.

Right now I am escalating it to pay pal to try to get a refund.

I tried to review the product but it is not showing on the website.

VERY Shady!"

"So I made an order a week ago that showed they had everything in stock, nothing needed to be back ordered. I've paid, yet heard nothing. Twice I tried to reach out via their chat system and it closed out on me twice saying no one is available. This is crazy! They're offering business to business service yet fail to deliver what they promised and furthermore can't be bothered to staff the support channel's they're offering. They haven't even packed the order yet and I need this stuff for a job. I need a reliable source of parts/cables etc.... It's disgraceful. I'm disappointed. "

"So I placed an order for several items, a sum of 39 items.

The item arrived on time, next day delivery, but one item was missing.
The customer service rep that I initially spoke with was utterly useless as I had to request multiple times to speak with a superior who was knowledgeable on how to handle an issue like this.

Bottom line, When I choose next day delivery perhaps its because I needed the items urgently. Due to their mistake they caused me to reschedule a job and lose precious time, money and reputation for not being prepared.

Monoprice, get your act together."

"1 star for good quality cables, dinged 4 stars for the worst customer service I've encountered in years.
Placed an order and forgot an item. There is no way to edit an order once placed. Customer service cannot cancel or modify an order. Was forced to cancel online which can take up to 24 hours to process!?
Placed the order again on Friday. On Sunday they had a 15% off store wide sale. Tried to contact Monoprice, but there is no staff on weekends. Sent an email asking for a price adjustment or the order to be cancelled since it had not shipped.

By Monday afternoon I hadn't heard back so I contact them. I was told they don't get to weekend email for up to 2 days. As such they shipped my order earlier that day and would not give me the 15% discount.

I was also told if I refused the package when it arrived they would keep the shipping.
I hope the greedy lazy thieves enjoy the $9. I will never buy from Monoprice again.
Get AmazonBasics cables instead. Good quality cabling and you will never experience anything like this."

"Great headphones at a terrific price!"

"So I placed a small order with both items listed as in stock ...
and it takes three full days PAST the "same day shipping" claim that Monoprice makes on their website. This is not my first order I have placed with them and it seems to be a recurring problem. I will be researching other vendors and reconsidering whom I purchase from."

"I have purchased several cables and peripherals through Monoprice. All of the cables are better quality than similarly priced Chinese cables. Occasionally through use, some of the cables and earbuds I've purchased would malfunction or become intermittent, and Monoprice's refund and LIFETIME cable warranty would always come through, and FAST! HIGHLY RECOMMEND!!!"

"Most of their products are very good but stay away from the expensive electronic devices. We ordered the HDBaseT™ 4x4 HDMI® Matrix Switch and Receivers (10682) in October of 2014. One unit was replaced under warranty in December of 2014. The replacement unit is now failing in January of 2016 and monoprice will not repair or replace the unit because it is 1 or 2 months out of warranty. $1500 is lot of money for something that fails twice in a year."

"Requiring a signature for a $20 item is ridiculous and EXTREMELY INCONVENIENT."