"Excellent products at a great price. Easy to reach out to customer service over the phone with any questions. "
"Poor customer serivce. Order was missing an item and I contacted them early Friday. They told me to wait until Monday. Emailed back and didn't get a response."
"Great service! Same day dispatch, I had the 100+ cables within a couple of days.
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"Horrible Customer service, I received a receiver that had issues and needed to be replaced. They make you return the item before they send you a replacement so plan on a good 3 and a half weeks before you'll get a working unit. I cancelled the order after dealing with three rude people that were irritated that I was upset I had to wait so long for a fix. I ordered on 10/17 and they took my money that day. Still waiting to see it back in my account. Today is 11/10. Ridiculous, spend the extra 10 bucks at amazon!"
"excellent online store, good prices and fast shipping"
"They keep screwing me around, refusing to give me parts that work and then they want me to keep paying for the shipping and handling that is adding up more to the original order for more faulty products. Monoprice doesn't care about it's customers at all and their customer service is a joke, full of inept people who can't read. I'd provide logs of them 'acting' like they understand my problem only to show that they cannot read what is clearly written.
If it weren't for the fact that my tablet is an expensive one from them that I need the replacement pen for, I would say sayonara to this company.
I still have not received a working part. They've not done a thing to try to right this other than to cost me more money."
"This store is great! They ship very very quickly and all of their products are in high quality. Definitely recommended!"
"They offer very good prices but have very expensive shipping charges. Be careful what you order because return shipping charge can exceed the cost of your purchase."
"Ordered item 11/1, received it 11/5 - the 6ft Apple Lightning cables were exactly as pictured, worked exactly as I hoped, and the price was far better than ordering the severely over-priced cables Apple sells. Monoprice.com order is simple and efficient. I was notified of my order immediately and provided the tracking number the next day. I am extremely happy with this order and will definitely be buying from them again in the future. "
"Will not use again. 1st package "lost" in mail. I was promised replacement would be expidited and I would receive the following Monday which it did not arrive and now was just told it will be several more days. If it's going to take another week tell me don't say it will be here in 2 days only to find out that's not the truth"
"They claim to have free shipping, but beware, they sneak it in at check out. The rates they charge you are ridiculous!Their customer service is non existent.. Their products, mediocre. "
"My order arrived quickly, before expected delivery date, shipping was reasonable for the heavy/bulky items I purchased & I am very satisfied with both products received. I would order from Monoprice.com again & would also recommend their site to others. "
"Great quality products at unbeatable prices. :) "
"Always had very good customer service, shipping times, pricing and product selection from Monoprice and have been a customer for over 7 years."
"Ordered only two items for overnight shipping. Their system had an inventory discrepancy on one of the items which held up the whole order. I was never notified so I could make a change. After discussing the problem with their representative the next morning, he removed the problem item and assured me, "...the order will indeed be processed and shipped out today for delivery tomorrow morning." Well I just checked again, and their payment system failed to process the amount correctly and it was held up again. Again, I was not notified. Don't count on Monoprice to execute a reliable transaction when you need something priority."