"I had a shoe that was a little bit small en they are gonna send me another one for free !"
"Delivery in one month with few details of the shipment.
I asked for 5XL because I like wide . I am in it but it's snug.
I was thinking it was a winter cloth but it isn't. The material is very light"
"Great Products, very unique especially clothing very very good quality myself and kids love the clothing that we have purchase!!"
"Bought 3 pair of shoes from newchic 1 the size was to small contacted newchick they apologised and said that they would resend a new pair at no cost to me
I do not think that there are to many internet companies like this one great customer service.
Eddy"
"Company has great customer service but their sizing chart is completely wrong. Since it is a Chinese company the coat I ordered was way too small & nowhere near inline with the sizing chart on the website. On the upside the company has fast & efficient customer service & was very helpful & courteous when issuing a refund. It was also a great quality coat, just too small. In summary an friendly, honest company but order twice as big as you would in the UK. I'm 5` 10" & I could hardly get the XL coat over my shoulders."
"It is efficient in term of customer care"
"I ordered a pair of boots the Retro Printing Stars Plush Boots that when they came in the quality and look was exactly what they looked like on line amazing !!! I'd bought things from other stores where that was not the case. Cute and adorable and a little too tight on my feet. What I loved is their customer service was great and easy to work with to resolve the issue and I'm excited about continuing to do business with them.
Thank you!"
"I ordered and paid for an item on December 4th. NINETEEN days later they tell they don't have the item in stock.What kind of company takes your money even though they don't have the item in stock? I have contacted them FOUR times through chat. The first time, their system was down, so that agent couldn't do anything for me. I have contacted them THREE times today. First agent Theo claims that the refund was processed on the 24th, and that I will get the details of the refund from their accounting department, in 4-5 hours. Six hours later, nothing was sent to me. Second agent Arc tells me they are processing the order and I should have it in 1-2 hours. THIRD agent Alex tells me there's a "glitch", but assures me that I will get my refund. If there's a "glitch" how can he say that I will get my refund?! I opened a case with PayPal's Resolution Center. Tired of being lied to. PayPal better get my money back."
"Excellent Customer Service. When I needed to return an item, the communication was extremely fast and efficient and I would highly recommend. I was also informed an item was out of stick and a full refund given immediately."
"Had issues which were quickly and very satisfactorily dealt with good customer service
"
"good
“I really appreciate the help of the customer service t"
"I have very mixed feelings about this company. They use photos from some other high-end shops and pass them off as their own. What you get is clothing that is similar in design but the fabrication is very different. I have been somewhat satisfied part of the time and very disappointed at others. Very long shipping times. I'm going to rely more on amazon, where at least I can do a return......"
"“I really appreciate the help of the customer they were so efficient”."
"It was not possible to realise my order. We looked for a solution and the same day the Customer service sent back my money. So, I'm very satisfied of their way to handle problems. "
"I needed to cancel an order and get a refund to my Visa account. My problems were resolved during an online chat with Aliyana. Aliyana was able to cancel my order and make arrangements for my refund. Within hours I received an email stating that my order had been cancelled and a refund to my account was in progress.
A Happy newchic Customer."