"The product arrived in perfect condition, I am really satisfied with my purchase. "

"I am sorry if my English isn't without fault, but you know I am Belgium....
I appreciate your customer service when something was wrong or didn't fit !
It is sorry you don't have a place to return the products too . But I understand you can't have that in every land !
Thank you for the refund.
Jacqueline"

"New chic should get the medal "best customer service ever". I've never experienced such a friendly, helpful and competent service. For New chic the customer is really KING. "

"The chosen courier, Hermes, was dreadful, claiming goods had been delivered when they had not, and were totally uncontactable. I thought for sure I had lost my money and my goods. However, seller customer service was excellent, assurances given that they would look into it (which they obviously did as my dress was delivered shortly afterwards) and promised a refund it no thing heard in 7 days.
This is a firm that known customer care - Hermes should take a lesson from them. Hope however that Newchic will stop using this courier of whom I have heard nothing good."

"for some reason my shipping address was wrong and they solved it very well. I love their clothes.
"

"We all know that things go wrong. It is how they are fixed that makes the difference.
I received the wrong item, the response and resolution of Customer Care was great. Well done."

"Shoes are high quality and look amazing. Arrived quicker than expected. I would definitely recommend Newchic and I will be back for more. Suggest when buying shoes you order your size in the EU sizing. Customer service was prompt and friendly to sort out my size issue."

"Heel vernieuwende kledij voor een goede prijs. Kwaliteit dik oké alsook de prijs. Super!! Ik heb wel geleerd om een seizoentje verder te kijken maar daar raak je aan gewend. Winkelen is leuk geworden!"

"I've ordered at least 12 or 13 times I think from here and the items have always come as expected and on time, my shoes are always of good quality...and fit well...the one time something was not wanted, the service department was amazing. Resolving the issue quickly and with integrity and care about me their customer."

"I'm giving 4 stars because of lengthy delivery times. Otherwise I'm very pleased with service received and how helpful they have been in dealing with my queries. Returning items is expensive, but if a garment doesn't fit as expected, I inform them and they refund part of the price paid. I can keep track of my orders in my account and can always see the current situation. Overall a pleasant online experience."

"I purchased two shirts as they were looking amazing on the pics. Im based in Dubai and received them a month and a half later. They looked horrible not what i ordered at all, cheap nylon material and out of size. I order an M and a L and received an XL and a XXL.. I sent 3 emails to get it replaced or refunded and they don't even bother replying. DO NOT BUY THERE IF YOU DONT WANT TO GET RIPPED OFF!"

"I like the quality of goods; they appear physically the way I always see them on phone.
All sizes fit well basing on the measurement guides that you provide.
When one of the items was out of stock, my money was refunded in a very short time.
Thank you for the great service."

"Lovely goods at reasonable prices and fairly good shipment times. Fast response and altogether highly recommended site."

"I have been buying from the website for over a year now as I love their products. For the first time I was sent the wrong items. The assistance I have had to rectify the problem has been awesome. I had to prove the wrong items were sent by taking pictures of the bar codes, Shipping codes and the clothes but thats to be expected then was offered to have the items I ordered re sent or a full refund. I also got to keep the items they shipped as much as they werent my size and style I will find someone or a worthy 2nd hand store to donate to. I am very happy with the follow it was very quick and efficient. "

"Product was not advertised properly the material was not what it should have been.
They waived the price of the garment, which was nice, but there should be better quality control."