"Warning do not order from Onlinecarstereo, for starters, I ordered a kenwood KAC-9103D amp and a AUDIOBAHN AW1205N it took them 5 days just to email to tell me i had to clear a credit card issue, secondly its now the 29 of nov and after all this time the audiobahn was on back order for about 1 1/2 weeks as i checked my status they took and removed the order without even contacting me my order just disappeared, so I went over to thediscountmall and found my product cheaper and showed me a in-stock status.
So for everyones sake DO NOT ORDER FROM ONLINECARSTEREO, and also the customer service personal are EXTREMELY RUDE!!!"

"The speakers were advertised as 4-way when they were 3-way and as having a 93 db sensitivity rating when they only had a 90 db sensitivity. Don't do business with them unless you really know what you are getting. Very poor return policy as well. Any company that won’t take back speakers after installation even if defective has something to hide. I can understand not taking back damaged speakers but you really can’t tell if a base speaker works until it is properly mounted. "

"Excellent pricing, fast service. Sent an email telling me to notify my bank that I was using a different shipping address, then processed the order when I told them the bank knew I always shipped to that address.
No gimmicks. Best price and free shipping as order was over $99. Order was received in a week in perfect condition. "

"Buy your electronics elsewhere! These people are awful. I ordered a Panasonic CD/MP3 player as a gift. The website showed the model I wanted as in stock, and I received an email verifying the order. Apparently they were out of the model I ordered, even though the website still show the model in stock three weeks later. Without contacting me, they sent a completely different model without the features I needed. The first rep I spoke to questioned my NEED for these features (aux input for MP3 player and no flip-face because it would hit the standard-shift lever when open). He would not let me return the unit. On the next call I was relieved to hear a different rep agree that it was not right for them to ask me to keep a stereo that I did not order. He called the shipper to pick it up and promised a full credit to my account. Several days later I got another email saying they would keep $24 in fees (for their mistake!) I called again only to have a rude jerk tell me I was lying about my reason for returning the stereo. I had even offered to pick another model if they would only give back the $24 in credit. Barely speaking English he garbled some more insults at me and hung up. This place does not deserve to be in business. Maybe you can be one of the lucky ones who can get his stereo order from onlinecarstereo.com without any problems. But, in my opinion it is not worth the risk. From now on I will gladly pay a few dollars more and buy from a reputable company. The customer service reps at onlinecarstereo are belligerent people and the companies business policies are questionable at best. This place won't be around very long. "

"This was the second "attempted" purchase from onlinecarstereo.com. The first purchase i made was on the weekend and noticed that it had not shipped yet by the time wednesday called around. So they said it was on backorder which they failed to notify me. So i had a customer service REP cancel my order and i ordered a different amplifier. I called the next day and they said that was on backorder as well. If the website can't even mark when a product is on backorder on the site they don't deserve my business."

"Order was delivered on time, and products were what I ordered. Will order here again."

"The website looks real proffesional but these people suck. I called to cancel my order after it taking my order to long to ship, and after reading the reviews on this site. The person I talked to on the phone was very rude. Avoid ordering from these people and go with another website like woofersetc.com and no I do not work for them."

"These guys are the most dishonest bunch I ever ran across on the internet.
Ordered subs on the 17th. They sent me a email with a tracking number stating the subs were shipped on the 19th.
UPS indicated that billing info received, BUT NOTHING WAS EVER SENT!!! Customer service acted confused and promised a call back. That was 10 days ago. I had to file a chargeback to get my money back.
These people are scam artists and if you order from them you deserve everything that you get.
I hope someone puts them out of business."

"Purchased items online 9/24, called on 9/26 to see when items will ship, lady on customer support line said my oreder is shipping out "today(9/26)".
Called back on 9/28, lady told me itmes were backordered, I asked to cancel my order, she said,:your order will be cancelled and you will get an email", and she hung up on me.
Poor customer service. Will never order from this company again."

"I've ordered from them on two occasions, and have had no problems. Once a Panasonic deck, and some infinity kappa speakers. Both times were shipped promptly and as advertised. Would buy from again."

"I ordered 2 pair of Infinity car speakers on July 2, I received an e-mail from the store on July 3rd stating my order had shipped with a UPS tracking number. My credit card was charged for the amount, $160.00. When my order had not arrived by 7/10 and no UPS tracking information was available, I called customer service. I was told that the merchandise was not shipped & was not in stock. Customer service could not tell me when they would receive the items. No credit to my account was offerred and when I requested a credit to my credit card, I was told OK, they would credit me in the next few days! It still has not happen!
"

"Bought Infinity Basslink. Very good price, delivered as promised. Very well packaged. Great experience overall."

"I was recently purchasing a stereo for my car and couldn't find the model (CQ-C8413U) at ANY of the regular legit stores. A quick google search netted me onlinecarstereo.com. No, I did not research them before hand, and found the stereo for a good price. I assumed it was grey market, but bought it anyway.
Then...I researched the store. Well, yes, it was new and therefore backordered forever. I was able to call in and speak to a person, and surprisingly, when I left a message asking for an update, they emailed me back the same day.
The package arrived with a large disclaimer (as all grey market products do) that you must return to them for the warrenty. It was in original packaging and the stereo had NOT been removed from its cellophane wrapper (sigh of relief). I was just as skeptical after reading all the horror stories, but they came through in the end. Lets just hope that their service (should I need it) is as helpful. I'm still very skeptical and would rather buy from Crutchfield."

"Personally I think people whine too much about things being not in stock, with all companies, but especially this one. I know it's inconvenient, but you're usually not out any money and you can get on with your life.

I, on the other hand, spent $219 on an amp (MB Quart RAA2400), which worked for about ten minutes and is now a very expensive foot stool.

But I'm not complaining about the amp, it was great while it worked and MB Quart makes great products. It was probably just a bad egg. What I hate is that Online Car Stereo sends a little piece of paper out with their products that says basically that they aren't an authorized dealer of anything, so the manufacturer's warranty is void, but that they'll guarantee all their products for one year. The catch is that they won't guarantee any product that's been installed. So how you're supposed to use it and know if it doesn't work without actually installing it is beyond me.

They have very cheap prices and I suspect that they sell a lot of dent and scratch and return items, plus not being an authorized dealer helps with that. But you're taking your chances big time. I wouldn't worry about the people who complain endlessly about them not having their item in stock. Things like that happen.

But, you must be aware that you're either going to get a great product for cheap or an expensive brick of plastic and transistors that you'd better hope looks good hanging on the wall because that's all you're going to get out of it.

It's a huge gamble. Pray for good luck if you buy from companies like these."

"As some others have said, I made an order from them, received my order... well, at least half of it anyways. They never bothered to call me or email me to tell me that part of my order was not in stock. I had to call thinking that part of my order was stolen just to have them tell me it was on backorder and they have no idea when it will be in. This to me spells horrible service, and a lack of care for the customer. I'll never do business with them again."