"Happy Camper! Ordered some JBL Speakers and Dynomat extreme trunk kit and saved over $200 from anyone else locally. Items were brand new and packaged well. Only slight complaint is that CS is a little rude on the phone but for these saving I don't care. I will do more buys from this retailer..."

"The worst. Ordered a Panasonic xm car kit Jan4. Received email indicating when payment is received i'll get ship info. Paid via paypal. When i didn't get ship info contacted customer service via email. Was informed item is not in stock and would ship approx 4 weeks. Again contacted them at that time and was told only that item was on backorder. Finally eight weeks later they cancelled my order because they could not provide the item. Had my money tied up for two months. THEY ARE STILL ADVERTISING THE ITEM ON THEIR WEBSITE WITH THE BEST PRICE I COULD FIND ONLINE EVEN THOUGH THEY CANT PROVIDE IT."

"I encourage you to do your homework on this company before you purchase anything from them. If you have any problems with your order, you may have serious issues getting those problems resolved. William Benton, the Operations Manager, is not a pleasant fellow to deal with and is certainly not a customer service manager! You will have to ride him like a comboy on a mechanical bull!

I recently purchased two speakers from OCS with a Warrantech extended warranty. I received the card to activate my warranty, which would tell me where I could have the speakers installed 18 days later! Far too late if I were to have any problems with the speakers. I chose to cancel the warranty because of the lack of certain features. The policy of the warranty was that one could cancel for a full refund within 30 days of purchase through the reseller, OCS in this case.

My initial requests for a refund were denied with a flat NO! WE DO NOT REFUND EXTENDED WARRANTIES!
Well, as that is a violation of the policy, California state law, Tennessee state law and Federal Trade Commision Rules and Regulations, I had some problems with this attitude.

I asked for a suctomer service representative who was on the phone. So I left my number for him to return my call. 3 hours later no one had called. Obviously I am low priority. So I called back and again he is on the phone. No one is on the phone for 3+ hours. I asked for another manager, perhaps higher up. In a few minutes William Benton came on, but refused to identify himself until I gave my name first. He refused to discuss anything with me. He did not ask any information other than name and number. He did NOT offer to investigate. He was rude, arrogant, abusive and had the temerity to accuse me of interrupting his meeting. No one had told me that he had a meeting. And I didn't care. Customer comes first, right. His meeting could wait as far as I was concerned. I was being ignored and I wanted my problem fixed. I was very angry by this point. He promised to call me back.

He did. AFTER the close of business, from his car phone, where he could do nothing for me. He even said, nothing would happen, until he reviewede the policy of the warranty company. He admitted he didn't even know the policies of the products he sold. What an idiot!

After about a week of back and forth, chasing him down on his cell phone, I finally got my money back, but I didn't care about the $40. He told me he would call the Warrantech company. According to the emaqil from that company, they called him. He told me he would call me when he found out the policy. I had to call him. I was emailed that me money would be refunded in 5-6 weeks. I called him and said, NO Way, it would be in my account within 24 hours. He at least had it there by the next Monday (2 business days). I wanted satisfaction and a resolution to the arrogant and no-integrity jerk I had stupidly done business with. He is not a man of his word. He does not do what he says he will. He is arrogant, disrespectful and has no concern whatsoever for his customers. I truly hope people will stop shopping with him. He does not deserve to be in business as he is only a harm and a detriment to commerce and honest shoppers.

Find someone else to buy from. Anyone else. William Benton is not worth the headache. Trust me!!

And I have the telephone recordings and emails to back this up, right William?

Oh, yeah, and then he made misleading and absolutely false statements to the BBS in his area to make it look like it was all my fault. What a twit! He's got the intelligence of a hamster. You are a twit William! A TWIT!"

"I ordered from the other website, but there were so many problems. Finally, I cancelled that order and came to onlinecarstereo.com to order the Sony CDX-GT930UI.
The shipping was real fast. The product is very nice and work perfectly so far. The package was also nice. And, I hope the service will be good, too.
I really recommend this website. Thank you very much."

"Worst experience EVERRR!

I placed an order for three items on November 2nd at 8:00pm. Fifty three minutes later I received an email stating the items had shipped. My card was then charged the referenced amount on November 3rd. Approximately one week later I tried to track the order and it was nowhere to be found. I called customer service and was told one of the items was a "specialty" item and wasn't even in house. I spoke with a manager by the name of William Benton and after two days of looking into the issue he came to the conclusion that all three items were lost either by onlinestereo or UPS. Regardless, he was to issue a refund immediately. To this day, over a month after the order was placed, the refund has not been issued. I have left countless phone messages with said William Benton, none of which were returned. This is the worst experience I've ever had ordering anything from anybody and I will never again order anything from this company. I have also made it my personal goal to let everyone know of this experience and to not waste their time with this company."

"Great company to deal with. I ordered two sets of Sony 6x9's and they are awesome. Quick shipping and great prices. Coupons always available. Would recommend to anyone. Look forward to buying from them again."

"I originally purchased an amplifier and wire harness from onlinecarstereo.com. The amplifier was shipped. The wiring kit for the amp never shipped. It was on backorder. I called and they couldn’t tell me when/if the wiring kit would ship. So, I cancelled the wiring kit order and shipped back the amplifier. But, it was outside their window of time for a refund and so they only would give me a store credit. The box had never been opened – not even the box that the unit shipped in. This already seems like an unfair business practice. I should get a certain number of days after the order ships in full, but each shipment.
In any case, I agreed to the store credit because I was planning to get a new car stereo head unit anyway. So, I tried to buy it on a Saturday. Then, I found out I could only use the store credit if I called them on the phone. It couldn’t be redeemed online. They had no hours on the weekend, but they had a sale that only lasted through the weekend. I had to call back on Monday and wait for a long time until I could get through to someone. I wanted to buy the Kenwood KDC-BT838U which was advertised as a good deal. But, when I called, they said they didn’t have any and couldn’t say when or if they would ever get anymore. I settled for the other head unit I was interested though it was more than $100 more than the Kenwood. I would prefer to have just bought the Kenwood elsewhere at that point, but I had that store credit, so… I bought it. They said it was in stock and would ship out the same day or the next day. I needed some other items to install it – a wiring harness, dash kit and antennae adapter.
That same day, I got an email that said that they had shipped the order complete and charged my credit card. Two days later, I checked the UPS web site to track my package. The UPS site said that they never got the shipment and that I had to call onlinecarstereo.com to get information about the order. I thought maybe I should give the UPS site more time and that really the order must be in route. The following Thursday, the UPS site said the same thing. So, I called. I listened to hold music for more than 15 minutes. I couldn’t wait any longer, so I hung up. On Friday, I called again, listened to hold music for another 15 minutes, then finally got to talk to someone. The guy was really rude. He said that they would have to call UPS to find out what was wrong. He promised to get back to me before they were gone for the day. I never got a call.
On Monday after work, I called again. This time, it still took a long time to reach someone. That person put me on hold for another 10 minutes. Eventually, we got cut off. I called back; hold music. Talked to a person. This person told me that they were waiting to send the shipment until they got the antennae adapter. I told them that I was already charged for the order a week ago. Eventually, I was transferred to someone else who said they would look into it and call me back. This person hung up on me. This call lasted 40 minutes or so.
By Tuesday evening, I still hadn’t been called. I called again. I talked to a person. This time, the person said that the order had in fact shipped more than a week ago and that they would have to put a track on the order with UPS. I explained that this was contrary to what I had already been told. This person was extremely rude and hung up on me, too.
By Wednesday evening, I still hadn’t been called. I was getting the run-around again. The person told me they would transfer me to the shipping manager. I told them to cancel the order entirely. They put me “on hold” and somehow ended up disconnected again. I called back and immediately asked to speak to a manager. The person said that the manager wasn’t at their desk. I said I didn’t want to be put on hold but that I would wait until the manager was available. She transferred me to the manager’s voicemail anyway (without saying goodbye). I left a message for the manager to call me back.
I never got a call from the manager. I have not received the goods. I have not received a credit for the order. I feel I have given them every opportunity to resolve this matter. I'm forced to dispute the charges with my credit card company.

Buyer beware.
"

"Would not recommend doing business with this company. We run a marina that sells over 200 boats a year and receive awards for our customer service, and hold a CSI rating of close to 100% with Mercury Marine. We do custom stereo work on potoons and wakeboard boats quite frequently. We ordered a Kicker MXD700.5 from Online Car Stereo for a new pontoon that the customer wanted and amp & upgraded speakers installed in the boat. Upon receiving the amp and installing it, one of the channels would not work. We called OCS and they said that they would need the amp back before they would replace it. We delivered the pontoon with the amp and went back a month later and installed a loner amp of our own, so we could send the amp back. After sending the amp back to OCS they said that we had sent a used amp back to them that was several years old and that we were trying to pull a fast one on them. I would not recommend them at all. Look at how many unsatisfied customers they have. The company is fine until you have a problem with something. Then they are the worst. They act as if you are trying to cheat them instead of seeing how they can rectify the problem. You are not a customer there, just a sale!!!!!!!!"

"Do not purchase anything from this company. STAY AWAY! Read the complaints and BBB complaints!

I purchase 2 stereo wire harnesses for my vehicle on October 16, 2009. One of the harnesses was on back order which was no big deal to me because I thought they had SHIPPED the other harness to me the next day. I called customer service and had the operator cancel the back order. I then asked him if my other harness had shipped which he confirmed me it did. Turns out they billed me for the one harness and hadn't even shipped it out. How did I find out? Well everyday, after I had recived my tracking number, the status information on UPS shows "Billing information recived" for the past 8 days!They sent UPS the information on my order but not my actual package. I then emailed them on the 22nd to have them double check my order and they didn't even email me back! Once I emailed them, they finally figured out they made a mistake and ship my order on the 23rd! Whats really ridiculous is that its been almost 2 weeks to have them ship from there company, in Vernon CA, to Sacramento CA! I still haven't received my package."

"DO NOT USE THIS COMPANY!!!!!!!!!!!!!

I returned a product on Sept 3rd and they will not refund my money. Calling them and emailing them does not help at all. They only responded after I contacted PayPal (which is another story all together) on October 2nd. Still no refund. They know how to take your money but not give it back. "

"This is absolutely the WORST customer service I have ever seen. I orderd 5 sets of speakers and 2 sets did not fit even thought their website siad they would. The idiot on the phone told me that is only a suggestion and not a guarantee. He then rudely told me "you open it, its yours" and hung up on me. This company sucks , their customer service guy is a moron. Use Crutchfield.com instead, you won't be dissapointed. "

"I placed a phone order with this company and asked about their return policy. The customers service rep told me that I could return it for a refund if it was not installed. When the product came in it was the wrong item and in the box was a letter telling me about restocking fees of 15%. When I called I spoke with the Office Manager, William Benton, who did nothing and refused to give out any other company information. They gave me a return # before they knew I had a disagreement and then told me that I should not have been given one. This company has lied about their policies and email confirmations and then tells lies about the customers who have disputes with their unethical and morally wrong processes. They do not record phone orders so if you place one you can never believe anything they tell you."

"I would say they're awful but that would insult the awful. I ordered 2 weeks ago. I got a ship notification two days later. Tracking info states "Billing Info Received" not shipped. Onlinecarstereo.com refuses to reship or to refund. I had to file a PayPal grievance to get my money back. No way i ever do buisness with them again. I'll make sure to tell my friends as well."

"Terrible Company! I purchased a head unit for my boat. I paid for 3 day shipping. I saw they did not ship it for 2 days making it a 5 day shipment. When contacted I was put on hold forever then treated with no respect and the agent was very rude. They couldn't help me I was told.

The unit arrived and install. It was Defective. I immediately called them. I was willing to ship back overnight so they could send me one. Again took forever to get someone on the phone. They refused. They told me to send it back and they would send it to the manufactorer for repairs then it would be sent to me. If it couldn't be fixed they would refund. Average turn around time was 6-9 weeks! I was then told the best way to get a new one is to buy a brand new one and pay out of pocket for shipping and they will mark the account that the old one was being returned.

Obviously this wasn't acceptable. They referrend me to the GM who did not return calls or emails. When I finally did get him on the phone I was told "I should have read their policies and there is nothing he can do"

After reading many other reviews seems like a constant scam they have going one.

BEWARE!!!!"

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RE: OnLineCareStereo - SoundStorm CR4000

I purchased the above item for $224.00 in October as a gift for Christmas. The item was defective. After Christmas I immediately notified OnLineCarStereo "Customer Service" of the same and was treated in an extremely rude manner on the telephone. As instructed, I returned the defective item at my expense ($19.45). I indicated via telephone and numerous emails that I DID NOT want a replacement/repair as the product is of very poor quality. On January 29, 2009 I received an email from OnLineCar Stereo Customer Service indicating that they would issue a store credit. I was waiting for the same to be processed. I sent 9 emails to Customer Service on this matter and NEVER received a response and also telephoned. In the meantime, what I would assume is my repaired unit arrives by UPS which I explicity told them I did not want. On 02/24/09 I tried callling Customer Service..... 16 times in fact. The two times I almost got a real person I had already been on hold 4 minutes and almost 5 respectively. The two times I heard someone pick up the line and voices, I got hung up on. I do a great deal of ordering online, personally and my company, and have been for over ten years. I can honestly say this company has the absolute WORST customer service I have ever come across in that time. Poor, very poor. Word of advice, they should remove the advertised "friendly" customer service language from their site.


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