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Product & services pricing
4.79/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.65/5
Customer service:
4.17/5
Return/Replacement policy:
3.34/5

5/5

2020-11-11

Online parts order

"From selecting to receiving parts, the online process was easy and swift. "

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5/5

2020-11-05

Great communication when needed

"Ordered a bunch of hoses and wasn't sure on location of shipment as the bike was being built and moving around. They communicated with me along the way so i could make sure the address would be correct thank you felicia! "

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5/5

2020-10-19

Excellent

"Great comunication........"

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5/5

2020-08-11

New spanner wrench for rear shock adjustment

"I just bought a 2012 Triumph Thunderbird this summer and it was missing the spanner wrench for rear shock adjustment. It's supposed to be stored under the seat. You can imagine my distress when, after going through the trouble of removing the seat, the spanner WAS MISSING!
I immediately went on-line and found Cross Country Cycle, located in my home state of New Jersey. Wow!
I ordered the spanner and about 10 days later it arrived. Now I can easily adjust my rear shocks to improve my ride. I will definitely enjoy the rest of my summer!
"

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Verified
5/5

2019-12-28

Great seller

"Shipped on time. Great price. "

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Verified
5/5

2019-12-19

Special tools

"Often times when searching for OEM special tools straight from the service manual a dealership will inform you that those tools really are not available to the public. They would rather you bring the bike in and don't expect most owners to reduce their bikes down to the frame at times for service. Cross Country had the exact Ducati service tools by part number from the manual. Now I have a trusted resource for my exotic Italian steed. "

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Verified
1/5

2019-12-11

Way to many emails and not enough delivering the product would never order again!!

"Stop sending me emails and get me my part we ordered!!!"

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Verified
5/5

2019-12-06

Easy and convenient

"Ordered the parts online, no hassle on finding part numbers and easy check out. Will be ordering more parts from them! Highly recommended!"

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Verified
5/5

2019-11-24

"Excellent communication a little slow processing the order once shipped the order arrived quickly. Overall good job. Happy with the service."

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5/5

2019-11-24

Very pleased!

"Quick filling of order, even though not all parts may have been in stock. Excellent communication throughout - kept me aware of where things stood. Will consider Cross Country Cycle first for future needs."


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5/5

2019-10-24

Just a turn signal but!

"All I needed was a new replacement turn signal for my Ducati Monster S4 and one new screw that attaches the passenger seat cover.
A simple order, but it was handled like a much larger order.
Great communications and speedy delivery for a special order.
Thank you, I'm sure I will be more parts in the future.
"

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Verified
5/5

2019-09-28

Bowden choke cable

"Perfect. Received it in excellent condition. Will shop with u again."

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Verified
1/5

2019-10-01

Did not receive parts...

"I placed an order two weeks ago and only received an email receipt. No shipping confirmation or tracking number was provided. "

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Verified
5/5

2019-09-30

It's been a good experience …

"I've purchased items twice now from Cross Country Cycle Parts, and both experiences were good. They communicate well and have made the purchase of hard-to-find parts a little easier for me.
- Denny Austin
"

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Verified
5/5

2019-09-14

2003 triumph control plate

"Fast & Easy. Thanks for the help, I know I'll be back. "

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