"Uninformative after order was made. Online tracking amounts to a view of your order without any indication of when the order would be filled, etc. Even after order was complete the tracking number for the shipper was not filled in. They failed to ship the package to the address specified in the order. They made comments such as if we had chosen UPS instead of their free local service the problem would not have happened. On delivery the computer would not even post, and was missing the second hard drive."

"I just want to post my comments on RB Computing
to help others who are looking for an online store
they can trust.The best part about RBC is that once you place your order you don t have to worry
about anything.You will get the best prices and the service is really the best you will ever get.
It is like having your personnal computer store right across the street.In the two years I have known RBC ,the manager is always there for me and is No.1 priority is customer satisfaction.This sets new standards for online shopping! jr
"

"I went to this site because its customer service was recommended to me by other people.

Its got a nice page but I find the lack of pictures kinda frustrating. I also find the page somewhat unorganized, ie: sound/video has the sub category videocards. I think "videocards" are enough of a product to have its own category.

They also double charged me on my first order. They did correct that though without even contacting me.

I never got a tracking number either though they said they processed the order...not sure if thats normal...

I also asked 3 times to get a pricematch on an iDEQ 200n and 200t, (it was $50 cheaper elsewhere). I have not heard back yet though I selected both "urgent" and "respond by end of business day" (this was 3-4days ago)

I tried calling them at 4pm cst but it said "no one was available in sales" then asked me to leave a message. Havent heard back yet concerning the message I left but it was kinda vague so thats ok.

Hopefully I will receive my barton2500+ soon as it was a good price. I dont think I will be dealing with them again though.

edit: ROb e-mail me about 30 seconds after I posted this pertaining to my phonecall. Seems like a nice guy, I hope to buy an iDEQ from them."

"I actually bought a new mb after this invoice, but I can't find it atm.
Great Service, competitive prices. Best price on some items, 2nd best price on others.
Love the showroom."

"I've had numerous dealings with shopRBC and all but one have been excellent. The one incident that wasn't favourable was a special case and had extenuating circumstances, so I wouldn't count it as a possible recurrance. My latest experience was great. I ordered a non-stocked component and it arrived the next day. Everything went like clockwork. The store staff were courteous, friendly, and knowledgable (I had arranged for a store pickup). I cannot think of a way the experience could have been improved."

"The most reliable reseller in town. Good prices and ALWAYS carry a good amount of stock. "

"Excellent service. They've never let me down once. I've recommend them to all my friends to buy their computers there, and all of them have done so. Their selection is the best in Ottawa and so are their prices. I've never been disappointed with their service and will continue to support them through my future purchases."

"My Puchase was promt,courteas and friendly just like all my past purchases have been.Not to mention some of the best prices in town!.And I've been a RB Computing customer through two complete
systems and various upgrade parts since the very first AMD Athlon SlotA came out(1999).Keep up the good work Rob and the guys,
Lukas."

"I really like the service that rbc provides. Also up to date hardware, sweet ass looking cases and all the coolist gadgets."

"Always the lowest prices in the Ottawa region. I am not happy with the 20% restocking fee but you just need to make sure you are confident in your selection prior to paying."

"This company is fantastic. They do their best to both carry and recieve product as quickly as possibly. In my experience (since I shop there almost exclusively) they even got to know my name after seeing me a couple times. The price matching is key in this industry, and they match or better the prices almost ever time. Overall the single best company I have ever dealt with."

"A great place to buy. The site suffers a bit from a lack of images and product descriptions, but it looks like the situation is getting better.

They got a vast selection of great brands and items, so you have good chances to find what you're looking for.
The shipping time was the best I've ever seen, placed my order on a friday and received it the next monday. The prices are good in general, and they got a price match system in case you found better elsewhere. I've submitted 3 pricematch, and they accepted them all.

A better implication in the forums of the site would be appreciated.

I can say that for me this is one of the best Canadian reseller, congratulation!"

"I wish to state that Rob at RB Computing AKA ShopRBC.com was always very professional and answered all of my questions. Placing the order was easy and simple. I did cancel the order, but due to no fault of Rob's or RB Computing/ShopRBC.com. Rob was quick to deal with this also. I will keep them bookmarked as a future reseller to shop from and get quotes from."

"I have been dealing with Rob and his staff at RBC for a few years now. From video and sound cards, to motherboards, CPUs and pwr supplies, they've gotten 95% of my PC business. Their customer service is second to none, and the prices are always well below what I can find locally. They continue to offer new products and update their website on a weekly, if not daily, basis. All around great place to deal with. Tim"

"I've dealt with RB Computing for over a year now and can honestly say that they are one of the best businesses I've ever dealt with, in any field. To give you an example of the service I constantly recieve there I'll tell of an incident that happened to me. I was building my first computer and purchased a slew of parts from RB, among which was an ASUS motherboard and AMD processor. When I built the computer and powered it on nothing happened. I immediately called RB and told them what happened. They asked that I bring both the board and the CPU back. When I got them into the store I was informed that they would have to thoroughly test the board before doing an exchange. I expected this, and while disappointed, I understood the need. Then as I was getting ready to leave, the 2 workers there called me back and said that since I probably don't feel like waiting a couple of weeks to find out whats wrong they'll just give me a brand new motherboard and processor. I was stunned!! Fantastic service. I'm a diehard customer now!"