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5/5

2006-12-10

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Verified
5/5

2006-11-11

"Update:
I just got the email from shopRBC that I "should have received my order from" them by now. It was for a Logitech G25. As it stands right now, they are slated for an earliest of November 25th shipment which is constantly pushed back. I instead placed an order with CanadaComputers on a monday and received it by the following Friday in perfect working order on both PC and PS/2.

I did not receive my rbc shipment, yet was instructed to complete the review on resellerratings by RR anyway... so I did ;)

Sure, the G25 is hard to get in. I'm suprised CC had it, and "risked" an order, but it paid off.. so I'm telling everybody I know!
"

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5/5

2006-10-20

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Verified
5/5

2006-10-19

"ShopRBC give a great service and if something wrong or missihg they call you and ask what to do. It is a good place to buy from"

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Verified
5/5

2006-09-25

"Picked up an Intel E6000, Asus P5W-DH mainboard and some OCZ memory from the guys at RBC. I was so anxious to get it up and running the night I got it home but was sadly dissappointed it didn't post when I turned it on. I called the shop before they closed and they walked me through setting up the memory properly to get the unit running. Top notch service not to mention a pro website. Keep it up guys!"

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Verified
5/5

2006-09-14

"I wanted to extend my thanks to RB Computing, as well as Rob Guella for the extra care and attention given to my order. The order was placed at a particularly busy point the the industry - where Core 2 parts were hard to come by and experiencing long delays. Rob was willing to give my order the extra attention it required to push things through faster. Through your excellent service, you've created a loyal customer, and I will order from RBC again.
Thanks very much.
- Jeff
"

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Verified
5/5

2006-08-31

"Good price and I really liked the pick up in store option, the order was processed fast and the customer service is excellent. Im planning on spending many future paychecks there."

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Is easy to do business with
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Is consumer focused
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Verified
5/5

2006-08-07

"Great selection, Great competitive prices, and Fantastic service. A real pillar of the IT retailing community and always on the favorites list."

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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
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Verified
5/5

2006-07-10

"I've purchase parts to build three computers over the past three years from shoprbc.com and I've never been disappointed. The staff are friendly and helpful, shipping times are lightning quick, and you'd be hard-pressed to find better prices anywhere on the internet! Outstanding!"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-05

""

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Ease of ordering online
Overall web site
Web site being easy to use
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Verified
5/5

2006-06-26

"Superb service. Best prices in town for most items. Every time i find a lower price they matched. If I needed it express they did everything possible to accomodate it. I bought almost everything on my home PC's from them, 2 servers for the lab that I work on. Never had any problem with them. Rob and all the stuff try to help you in any way they can. We placed a special order for Optical cards and they went out their way to get them for us from Taiwan.

The best store to buy from in Ottawa. Keep up the good work guys.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-06-18

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
Delivering products on-time
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Overall customer service
Customer service being easy to reach
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Web site being easy to use
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Verified
5/5

2006-05-11

"Very very good service.
I received the item I ordered very quickly.

Their customer service is really pro.
I'm sure I will order again from them in the next weeks.

I have dealed in the past with multiple store on the web (in canada, us, france, ...), shopRBC is just the best according to me.
"

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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
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Customer service making decisions on their own
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Verified
5/5

2006-05-10

"RB Computer Inc. is without doubt the most trustworthy and practical computer store in Ottawa and online. It's not even debatable. The staff at RB provides a customer service that other computer companys should take note of and emulate. Friendly, knowledgeable and always ready to provide concert answers, a better store would only be called 'Heaven'. Purchasing a product from RB is never risky nor does it cause unease like it usually does when buying something from a big box store. Any technical questions are answered - uncertainty is met with reliabilty and prices that are fitting for the budget. Office or home, spreadsheet junky or hardcore gamer, RBC has reliable products for every need. "

Detailed Review Benchmark + -
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Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Overall technical support
Being trustworthy
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Resolving problems
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Making decisions on their own
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Customer service being easy to reach
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Overall web site
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Web site being easy to use
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Verified
5/5

2006-05-04

"I am a computer/network consultant and i deal with many different venders. I found RB to be one of the better companies to deal with. For example i purchase the last of the component to a system i am building for myself. When i had it all together and powered it up there were some hardware issues i was not able to resolve, but after calling RB and speaking with one of their techs for about 20 minutes. I was able to identify the issue, fix it, and was up and running in no time.

I find that if you give them enough and the proper information they can help you sort out any issue you might be having with your new component.

I have tried other venders, to save the odd buck or two but in the end the service i received was not worth the savings(which is usally not much.)

I purchase my first(good)PC from them about 8 years ago and have been using and recommending their store ever since.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use