"Purchased a motherboard from SRBC in Mid January 05', it was back ordered. Responce times to emails requesting information on the status of the board were extremely prompt and polite. I called SRBC once, and phone contact was similarly helpful.
Ordered a custom built system from them in Mid March. Shipping was incredibly fast, I had it in my hands a mere 3 days after I had initially ordered it. System works fine, and everything was well packaged.
Prices are quite good, and the $10 flat rate shipping is fantastic.
Very pleased with my experiences and I wouldn't hesitate to shop there again.
Definitely one of the best retailers in Canada along with Premier Computer Canada, and to a slightly lesser degree NCIX."
"On Friday feb 9 Placed an in store order for NAV and an OCZ GameXStream 600WATT SLI Power Supply. Was advised that power supply would probably be in by Mon or Tues, at this point online availability was showing as Usually Ships in 2-3 Days. On Wed Feb 14 picked up NAV but was advised that OCZ was out of stock on this unit and was not expecting to ship till the end of the month. Today is Feb 17 and item is still showing as Usually Ships in 2-3 Days. This company should alter web site to include the fact that this is on back order and not decieve the public with the expectation that it will possibly ship in 2 or 3 days when they know this to be false. Was offered the chance to keep item on backorder but by arival time mail in rebate and sale price could not be guaranteed."
"Excellent price!
Shipped quickly, product works great!
Definitely buy again."
"I ordered a bunch of things but since they didn't accept American Express they told me to place the order as a pickup and just put the credit card info in the notes. I did this and I thought that was a very courteous thing to let a cusomter do in this situation. Rob answered all my questions in good time. Unfortunately the next day I decided I didn't need the parts for a few more months so I simply sent an email and called just to verify that they had cancelled my order. They did and I was pleased. Even though my order didn't go through I got a good sense that they were good people just from dealing with them. So I can recommend these guys to anyone in Canada looking for a good, cheap online computer vendor. A++"
"Thanks for the update on the order when the item was still backordered. The communication was much appreciated. (note that when I ordered the item, I knew it was backordered)."
"I was leaving the country so I needed them to ship me my notebook network card as soon as they could, and they did! Their customer support was great too! Nice and friendly, I'll definately be back."
"I've dealt with this retailer before and have been nothing short of completely satisfied. On the rare occasions that they didn't have what I was looking for in stock, they substitued a comparable (sometimes better) item at no charge. I always try to buy from RB Computing first for everything I'm looking for."
"This is the second time I have ordered from Shoprbc and both times delivery has been within two days! Outstanding efficiency, product representation and pricing! "
"Placed order on Dec 2nd, got it on the 6th. Site is very well done, easy to use. Items were well packaged. I'm a first time buyer from shopRBC and will order again. Thanks!"
"RBC is simply the best computer shop in Ottawa.
No one beats their prices, or customer service."
""
""
"Rob and the rest of the employees of Shoprbc have done an amazing job with my various orders over the past few months. I usually order early on in the week I need the order delivered by the weekend to make client deadlines. They ship with the speediest of couriers and meet my deadlines time and time again. They haven't disappointed me yet and I don't intend on being disappointed. Their continual drive for customer satisfaction is amazing. The products they offer are always the latest and the greatest at competitive prices. I can't express how much I enjoy shopping from them. Just last week a board that was defective was replaced without any question. Now this is the service we should expect from all merchants. However that isn't the case and that’s why RBC Computing continues to rise to the top. I look forward continuing doing business in the future and highly recommend this company over any other."
"Ordered from Ottawa to Guelph.
Very fast shipping.
Website not reliable especially when you want to order.
Very poor interface for ordering online. Very poor.
Had difficulty with used heatsink being sold as new (very dishonest) upon which the fan didn't work and had trouble getting them to honor it.
Had trouble with Asus board which they held for weeks and finally sent back unfixed or serviced (through an intermediary I had in Ottawa) Had to deal with ASUS directly.
However, buying sealed goods from this reseller has always gone flawlessly for me.
edit: to address the below comment:
The heatsink was not from this order. It was a dragon orb three. This was probably back in 2002. The thermal grease protected by tape was missing on the bottom of the heatsink and the bottom had an imprint of a die. Also, the packaging had obviously been opened before and the fan didn't work. It was obviously returned as defective.
Also, the order you're looking at, with the Athlon XP 2400+ went fine. That was ordered under my Father's name. You can find a history of my purchases under Ian (same last name.)
The motherboard in question was returned through an intermediary as I have said. His name was Jason Thompson. That was an ASUS P4S533 board.
Please understand that my comments are about the general experience I've had with RBC over the years and not just this one transaction.
As I have said, MOST of my transactions have been fine."
"I have found RB Computing to offer good support and willing to negotiate on pricing when better prices are elsewhere. I went in to buy a couple of components and walked out having ordered a complete system. I've have bought additional components since and would buy from them in the future.
IN"