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Verified
5/5

2006-04-06

"Wonderful Store, I have bought many things from them, and they're always the best. I would never buy from anywhere else, as they always have great prices, friendly employees, and I have never had a problem with anything from there. I have been buying from there store for more than 2 years now, and wish I knew about them sooner. Excellent, 100%!"

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Overall quality of the company
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Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2006-03-28

"This was one of the worst expriences with a store. I was lied to, constantly.
I recieved my x800 GTO Sapphire Videocard on November 22, 2005.
I put it in my system, and let it run. In three days, THREE days. It was on fire. I have never had issues with cooling in my PC. Some how, this card burnt while playing some World of Warcraft.

I called ShopRBC the next day to tell them I need an RMA. I expressed the videocard back, and with it I sent a letter of everything that happened and all my information with my RMA number.
I got a call, from Daryll I believe telling me its gonna take few days up to three weeks. I was fine with it. I just asked him to call me next week. 2 Weeks no call, so I dieced to give him a ring. I ask ask him how things are going. He says that it should be a few days and or up to a week. Once again, I asked him to give me a call next week. No call. I call him AGAIN, this time he tells me this utter bull how a new card from Twiwan (Spelling?) has to come in. He says one week most.

Guess what...No card! Its around early January, and this is the first time he has called me. Afte that week, he says about one more week. I am kind of upset at this point, since my system is dead an d I have to keep using dads computer.
FINALLY I tell him(after week is over), I am leaving for Europe in Friday (This is a wesday) He sutters and says I will call you back.
Calls me back an hour later, saying the card is in stock and it will be here for friday.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
3/5

2006-03-13

"Normally I'm pretty happy with the RB Computing guys. They've been one of the few sellers that actuall respond to email and have been great for answering questions. I've made half a dozen to a dozen purchases with them without issue. I recently purchased a Hauppauge MediaMVP (retail unit) through them. Unfortunately the unit was defective, only the left audio output was working.

After contacting Hauppauge tech support to confirm that it wasn't a stereo versus mono issue I contact RB Computing re: a warranty replacement. I reported the issue well within their 30 day warranty time frame and was told that a replacement unit should be available within a week.

After the week went by I asked for an update regarding the arrival of the replacement unit and was told another week or two. Two more weeks go by and I was told another week or two. My last attempt to contact them resulted in no reply. I've been waiting for a replacement unit for almost three months now.

Will I buy from RB Computing again? Possibly, even likely. My previous purchases have had zero issues, but this is the first time I've requested warranty service. The staff at RB computing is always professional, knowledgable and have some of the best prices in the city.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
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Overall customer service
Customer service being knowledgeable
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Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

g78
Verified
4/5

2005-12-08

"Their website could be a bit more ergonomic, their Basket button was very small and at the bottom. Am use to have one at top and bottom of the page and bigger. Dont like to search for option on a webpage. Also in the e-mail and in their secured webpage ackowledging the purchase, they could add the tracking number of the package also. But when i wrote them about the tracking number they did gave it to me.

It took them about 3 day more then it should have had. But that is probably more the fault of UPS itself then them.
"

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Pricing of products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
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Verified
5/5

2005-10-05

"Accurate information on web site, fast delivery (got the product on 9/28, 3 business days after), next-day response to inquiry e-mail, product exactly as advertised, well packaged, worked without a hitch. Well worth the small premium over getting products delivered in the US from less reliable sites and picking them up at my brother's."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being knowledgeable
N/A
Resolving problems
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Verified
5/5

2005-09-19

"I recently ordered an AOpen XC EX661L cube case. I e-mailed ShopRBC on availability of this case and with 4 hrs I had my response. I greatly appreciate this type of speedy response, as I run a small home based computer repair business. I have a wholesale account with a local supplier and when I inquired about this case they told me the price was $275 + Tax. So I decided to start looking around. My wife suggested checking with RB Computing (shoprbc.com) where I had purchased an Antec case 3 yrs prior when my kids kept shutting my computer off. So I said what have I got to lose. To my suprise, the case is only $197 + Tax. I was jumping for joy when I saw that price. I couldn't believe my own supplier couldn't beat shoprbc. I now have two suppliers as I'm going to use shoprbc whenever I can. And the flat shipping cost is a bonus. If Rob the owner can keep going the way he's going, He's going to be in business forever. I just wish he would open a store in the orleans area."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
N/A
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-08-09

"Item ordered and confirmed 11AM Aug 2, 2005 with claim of shipment within 3-5 days. No notification of back order status or ETA was received before 11am Aug 9 (7 days later) so order was cancelled. ShopRBC kindly and quickly confirmed order cancellation and followed up on this complaint.

Remaining issue is that ShopRBC seems to carry limited stock of Koolance products and must order direct from Manufacturer (Koolance). I would recommend others to buy direct from Koolance rather than add 7 days to shipping timetable.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-08-06

"I bought an Antec P180 case and an Asus A8N-SLI Premium motherboard from www.shoprbc.ca at the beggining of august.

I selected express shipping (15$ flat rate and standard is 10$ flat rate) and my order was delivered to my doorstep less than 2 full days after placing it.

Everything was well packed and arrived in flawless condition.

The flat rate shipping is a blessing... Anyone who has considered ordering a case (or any big/heavy item) from online resellers know that these command a hefty shipping charge.
You can easily have to pay up to 60$ just for shipping.

With RBC's flat rate shipping, it costs you 10$ wether you order 1 item or 1000. Want it faster? Express shipping is 15$.

I would recommend them anyday and in fact, some other big Canda-based reseller just lost my customership. I'm "switching" over to RBC for my future purchases.

The only negative point I can raise (and it is nitpicking, really) is that they don't always have the lowest price on the net. They are not out of the game, in fact they are very competitive, but sometimes an item can be found for 5-10$ less at another reseller. But you know what? They have a pricematch function that lets you inform them of their competitors' prices and they adjust the price accordingly and in a timely manner, I might add.

All in all, please pay them a visit and look through their *vast* selection. If you find something you like, buy it from them, you won't regret it, thay are professional and really fast. Customer service is top notch (kudos to Rob Guella). I had some questions concerning the pricematch function and he answered me in a professional and informative way and quickly at that.

Phil
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-06-20

""

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-06-08

"awesome store and great service.

my dvd drive broke so they replaced it with newer model free of charge.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
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N/A
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N/A
Being knowledgeable
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N/A
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Speed of web site
Web site being easy to use

Verified
4/5

2005-05-04

"CPU Cooler with AMD 64 adaptor. Received order
quickly - shipping box was open where tape had
ripped, and the contents - CPU 300 box was cracked ( plastic enclosure); retainer seemed
OK; nothing is perfect. Transit stress must have
shaken the contents around. Otherwise a fine service. Will shop again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
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Verified
5/5

2005-04-18

"My experience with RBC Computing has always been positive.They are professional, efficent and courteous.
Their prices are competitive and they carry a lot of attractive brand name products.
Their web site is one of the better ones I've used. It is well designed and has quick response.
I am very sastisfied with this computer store and am pleased that it exists in Ottawa.
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
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N/A
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N/A
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N/A
Resolving problems
N/A
Making decisions on their own
N/A
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Verified
4/5

2005-04-17

"I've shopped with RBC many, many times before. Almost all my parts are bought in store, or online. The staff is very friendly, and extremely knowledgeable, and helpful. Great prices, great service, great store over all. Thank you RBC!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-03-19

"This is the first time I have shopped RB Computing and wouldn't hesitate to recommend them to family and friends. I spent three days researching the internet before deciding on a notebook manufacturer and model and applied the same careful consideration before choosing a reseller. My choice was solidified by a friend who highly recommended RB Computing and my customer experience with them validated the rave review. Not only do they offer unbeatable pricing, but provided prompt, professional and friendly support during the order process. Sales support answered all my questions and since I needed a Notebook urgently, followed through with overnight delivery. ShopRBC.com…. definitely worth bookmarking!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
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Being knowledgeable
N/A
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Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2005-02-28

""

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
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Overall customer service
Customer service making decisions on their own
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Customer service resolving problems
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