"Been a customer for about 3 years, Sleeplay beats the local medical places around my area every time"
"Called to ask a question about how to size the mask for the travel CPAP I wished to purchase since I found the instructions confusing. Ria patiently answered all of my questions and helped me place the order for the CPAP as well. I really appreciated her help in insuring my order was complete and that the RX was submitted correctly before we hung up the phone. Can’t wait to get my new CPAP!"
"Great job and effort from Ria with Sleeplay who assisted me in getting my CPAP supplies in time for the holidays. After finding out that USPS has sent the package to the wrong address, Ria was quick to come up with a solution for me. Well done!"
"Walked in and was seen immediately by numerous friendly staff. Got my machine programmed quickly. Was very painless, absolutely recommend. "
"Recieved the wrong product in error. Customer service was quick to fix and easy to work with.
I would write more, but you have a link on this page to educate customers on "Tips for Writing Great Reviews"- that's tacky. We're not your employees and don't need to read an article to provide you with a review."
"Happy to say I spoke with a live agent who was informative and equipped to make a decision. Thanks for the speedy and complete service."
"Received what I wanted, credit card charge matched my understanding."
"Clear and simple website, very easy to upload prescription and very responsive customer service when I had an issue with a setting on my machine"
"The lady was very kind and polite when talking to me on the phone and answered all my questions. "
"It was just ok. I would not recomemd"
"Sent two of a connection part not one. Sent 3 filters and one that had been opened. Never completed the fifteen minute consultation. "
"Sleepplay provided great service answered questions. Super prices on Quality Equipment Best place to buy CPAP supplies and machines"
"Doesn't work if mouth is open so I rather use my face mask works better how do I send back for refund"
“Hi,
Thanks for reaching out!
We've emailed you about using the one time mask exchange policy as well as to let you know you will be getting an email with a link to leave a product review.
Please let us know if there is anything else we can help you with!
Regards,
The Sleeplay Team”
"Mask is just what I needed."
"Product and service great but the picture on the chin strap was deceptive biceill need to order a better one "
A rep from sleeplay, SleeplayTeam, has responded:
“Hi,
Thanks for reaching out!
We apologize for the mishaps that took place with your order. I do see we have already spoken to you to fix the issue you had. Please let us know if there was anything left unaddressed or if you are needing further assistance.
We also apologize if there was an issue the the 15 minute consultation, somethings the system does not let us connect so we instead will reach out by phone. I do see that we had also done this.
Regards,
The Sleeplay Team”