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Product & services pricing
4.04/5
Chance of future purchase:
3.98/5
Shipping & packaging:
4.16/5
Customer service:
4.11/5
Return/Replacement policy:
4.09/5


Verified
4/5

2024-11-20

Sleeplay customer Experience

"Certainly very good customer experience with Sleeplay "

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Verified
3/5

2024-11-18

I did not receive one of the items

"I did not receive the mat protector"

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Rep reply posted 2024-11-22
A rep from sleeplay, SleeplayTeam, has responded:

“Hi,

Thanks for reaching out!

We apologize the mat was not included in the shipment. As per our conversation, we created a new replacement order for the mat and it has been shipped! The tracking shows it will be delivered to you today.

Please let us know if there is anything else we can assist you with!

Regards,
The Sleeplay Team”


Verified
5/5

2024-11-18

Excellent online service.

"Large range of CPAP supplies . Easy to order. Fast delivery."

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Verified
5/5

2024-11-17

Super fast response and delivery

"Super easy to order and very quick to deliver the products!"

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Verified
4/5

2024-11-17

Very nice travel device

"The cpap works very well. The only difficulty that I have is the strap is too small to fit around the back of my head. It is causing muscle spasm and headache. Is there a larger strap available?"

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Verified
5/5

2024-11-16

No problems!

"Your selection is good, your people are knowledgeable and your customer service is excellent. Keep up the good work!"

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Verified
5/5

2024-11-14

Sleeping comfortably

"The ResMed AirFit N20 mask fits well and works well. Best I've tried so far."

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Verified
1/5

2024-11-13

I'm still waiting.

"I placed my order on October 14 after reading that the product would ship in 3 to 5 business days. I thought that would be plenty of time to recieve it before I left on the 31th for my winter home. The tracker said it was forwarded, but today is November 13 and I'm still waiting. "


Verified
5/5

2024-11-12

Easy Order

"Sleepily is an easy site to work with."

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Verified
5/5

2024-11-11

All is GOOD!

"The price is right! I got good price with their early Blackfriday coupon. I was assisted by Stacy. She has prompt response and very helpful with my situation. Good job Sleeplay! "

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Verified
5/5

2024-11-10

Wonderful Experience!

"Ordered travel CPAP so easily "

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Verified
5/5

2024-10-28

Life Safer!

"I’m moving out of the Country in a week, and time was of the essence to coordinate both my Rx and my new CPAP order.

This company is all about customer service and customer satisfaction, which is honestly hard to find these days!

My one and only contact was with Stacy because she handled “everything” from start to finish within minutes, and on the first phone call. She was simply AMAZING!

Great Job Stacy and you earned a lifelong customer!
"

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Rep reply posted 2024-11-01
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you so much for your wonderful feedback! We’re thrilled to hear that Stacy provided you with such exceptional service and was able to coordinate your order quickly. Customer satisfaction is our top priority, and it’s great to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future.


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-21

Exceptional customer support

"I had several questions about selecting the right product for me and wanted a new mask and portable CPAP. Stacy was very informative and efficient. Products arrived on time and properly packed. "


Rep reply posted 2024-10-25
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for your wonderful review! We’re so glad to hear that Stacy was able to assist you in selecting the right products and that your order arrived on time and well-packaged. Your satisfaction is our priority, and we appreciate your trust in us.


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-17

Excellent Customer Service

"I ordered the wrong machine but didn't realize it until the next morning. I reached out to Sleeplay's customer service and explained what had happened, and that I actually wanted to order a different machine. My service rep, Stacy, was amazing. She responded quickly and made sure everything was handled. I couldn't be happier with Stacy's customer service, and look forward to continuing to buy from Sleeplay."

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Rep reply posted 2024-10-25
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you so much for your kind words! We're happy to hear that Stacy was able to assist you effectively and make the process smooth. Our team strives to provide excellent customer service, and it’s wonderful to know that we met your expectations. We look forward to serving you again in the future.


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-16

Incredible device

"First of all, I have to say the customer service is beyond impeccable. I needed to get a machine for traveling within five days. I decided I did not want to bring my larger machine so found this one online in a Facebook ad so I decided to order it to try it, my customer service with Stacey was incredible. It would’ve never happened unless she was taking care of me. We communicated through email during the day while I was trying to get the necessary paperwork to her 50% of buying a product is that you have somebody that can help you so I first wanted to, mention the wonderful service I had. Now that I received it one day before I leave to leave the country I tried for the first night and I can’t believe how small this devices smaller than it was pictured and the power. This little machine has was surprising . Much better than my larger machine Now I could travel easily by just putting this into a small bag No more sleeping outside in the truck at the hotel while my wife sleeps inside which is a true story by the way. Just so she could sleep without hearing me don’t hesitate with this machine and this company probably one of the best companies I’ve ordered something from or top five"

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Rep reply posted 2024-10-25
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for your fantastic review! We’re thrilled to hear that you had such a positive experience with Stacey and our customer service team. It’s great to know that you found the perfect travel machine and that it exceeded your expectations. We’re all about making your experience easier and more enjoyable. If you need anything in the future. We’re here to help!


Warm regards,
The Sleeplay Team”