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Product & services pricing
4.04/5
Chance of future purchase:
3.99/5
Shipping & packaging:
4.16/5
Customer service:
4.11/5
Return/Replacement policy:
4.09/5

Verified
5/5

2024-09-27

Excellent company!

"Excellent customer service, fast to respond to questions, and quick shipping. Highly recommend. A+++"

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Rep reply posted 2024-10-25
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for the fantastic review! We’re thrilled to hear that you had a great experience with our customer service and that your order arrived quickly. Your recommendation means a lot to us! If you need anything in the future, don’t hesitate to reach out.


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-09-09

Great chat support

"Jackie went above and beyond to update my account since I did not add an email address and did not receive order updates. Uploaded my prescription on the spot and sent my order to the warehouse in a matter of 6 minutes. "

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Verified
5/5

2024-09-09

Thank You, Stacy

"Thank you for such a prompt reply and answering all of my questions. I look forward to doing business with you in the future."

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Rep reply posted 2024-09-26
A rep from sleeplay, SleeplayTeam, has responded:

“Hi,

We are glad that Stacy provided an efficient customer service for you. We are looking forward in doing business with you.


Warm Regards,
The Sleeplay Team”


Verified
5/5

2024-09-03

Quick response

"Jackie was quick to respond and very friendly. "

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Rep reply posted 2024-09-26
A rep from sleeplay, SleeplayTeam, has responded:

“Hello,

Thank you for reaching out. We appreciate for commending Jackie with her fast resolution to your needs.


Warm Regards,
The Sleeplay Team”


Verified
4/5

2024-08-29

Very good

"I take their advice to change from full face mask to Nuzzle mask and i am better now, i bought the new mask from sleeplay store also its very good price."

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Verified
1/5

2024-08-28

Zero communication

"Bought the sleep study and it took nearly 2 weeks to even get a email from your company stating that I was supposed to have a consultation with a Dr before you even send the study then I do the study almost 3 weeks ago and still haven't heard from anybody with your company glad you got my $189 for nothing "

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Verified
2/5

2024-08-28

Not their best Day

"I ordered a $25.00 part, 2 dc power cords came in a 2pk. kit according the picture. incorrect part received called customer service they were fairly reasonable. Sent incorrect part again, not really the incorrect part not included the short power cord that I needed. Picture on the web site shows one long power cord one short , called again she informed me that the picture was wrong or incorrect on the web site, and that was not correct, but just one long power cord. I informed them that your picture is not my problem I ordered the part based on the picture. Sent me a label to send the two incorrect Parts back but finally sent the correct one after three weeks of waiting. At least they were willing to admit their mistake, took awhile."

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Verified
5/5

2024-08-26

It's a awesome machine

"This machine is remarkable and worth the money."

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Verified
5/5

2024-08-26

Great Customer Service

"Don't have the machine yet, but worked with Stacy to get my prescription done and she was awesome. Quick communication, willing to help and and answer my questions. Would absolutely work with this company again.
"

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Verified
5/5

2024-08-26

Fast, friendly and helpful service

"I called because I needed a different size headgear for my F40 mask. Stacey gave me the part number and ordering was easy. It was shipped the same day. Can’t beat that!"

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Verified
4/5

2024-08-24

New CPAP Mask

"I I bought a new ResMed I-40 mask with two different sized face masks to try out. The price from Sleepplay was reasonable and I received the mask in a fairly fast amount of time. I really enjoy the mask feel and fit so I know that I can try new products from Sleepplay before I go to my local supplier."

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Verified
5/5

2024-08-23

Awesome

"Great awesome will always order through you guys thank you "

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Verified
5/5

2024-08-22

Exceptional service (and pricing!)

"I got a great deal on a mini CPAP from Sleeplay and then had to get a portable concentrator for my mom. Once I saw Sleeplay had concentrators also, I was thrilled.

Stacy gave me great customer service and was incredibly fast, effective and friendly!
"

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Verified
4/5

2024-08-21

Great price for Z2 Travel CPAP

"Got 25% off the Z2 Travel CPAP. Would have been 5 stars if it had come with a carry case. I didn’t realize that. So I got foam and a cloth to wrap it in my carry-on for plane trip. Paid extra to receive it quickly which I did. "

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Verified
5/5

2024-08-20

Appreciate the service.

"Got what I was looking for."

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