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Product & services pricing
3.97/5
Chance of future purchase:
4.06/5
Shipping & packaging:
4.29/5
Customer service:
4.28/5
Return/Replacement policy:
4.42/5

Verified
5/5

2024-11-14

Sleeping comfortably

"The ResMed AirFit N20 mask fits well and works well. Best I've tried so far."

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Verified
1/5

2024-11-13

I'm still waiting.

"I placed my order on October 14 after reading that the product would ship in 3 to 5 business days. I thought that would be plenty of time to recieve it before I left on the 31th for my winter home. The tracker said it was forwarded, but today is November 13 and I'm still waiting. "


Verified
5/5

2024-11-12

Easy Order

"Sleepily is an easy site to work with."

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Verified
5/5

2024-11-11

All is GOOD!

"The price is right! I got good price with their early Blackfriday coupon. I was assisted by Stacy. She has prompt response and very helpful with my situation. Good job Sleeplay! "

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Verified
5/5

2024-11-10

Wonderful Experience!

"Ordered travel CPAP so easily "

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Verified
5/5

2024-10-28

Life Safer!

"I’m moving out of the Country in a week, and time was of the essence to coordinate both my Rx and my new CPAP order.

This company is all about customer service and customer satisfaction, which is honestly hard to find these days!

My one and only contact was with Stacy because she handled “everything” from start to finish within minutes, and on the first phone call. She was simply AMAZING!

Great Job Stacy and you earned a lifelong customer!
"

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Rep reply posted 2024-11-01
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you so much for your wonderful feedback! We’re thrilled to hear that Stacy provided you with such exceptional service and was able to coordinate your order quickly. Customer satisfaction is our top priority, and it’s great to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future.


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-21

Exceptional customer support

"I had several questions about selecting the right product for me and wanted a new mask and portable CPAP. Stacy was very informative and efficient. Products arrived on time and properly packed. "


Rep reply posted 2024-10-25
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for your wonderful review! We’re so glad to hear that Stacy was able to assist you in selecting the right products and that your order arrived on time and well-packaged. Your satisfaction is our priority, and we appreciate your trust in us.


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-17

Excellent Customer Service

"I ordered the wrong machine but didn't realize it until the next morning. I reached out to Sleeplay's customer service and explained what had happened, and that I actually wanted to order a different machine. My service rep, Stacy, was amazing. She responded quickly and made sure everything was handled. I couldn't be happier with Stacy's customer service, and look forward to continuing to buy from Sleeplay."

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Rep reply posted 2024-10-25
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you so much for your kind words! We're happy to hear that Stacy was able to assist you effectively and make the process smooth. Our team strives to provide excellent customer service, and it’s wonderful to know that we met your expectations. We look forward to serving you again in the future.


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-16

Incredible device

"First of all, I have to say the customer service is beyond impeccable. I needed to get a machine for traveling within five days. I decided I did not want to bring my larger machine so found this one online in a Facebook ad so I decided to order it to try it, my customer service with Stacey was incredible. It would’ve never happened unless she was taking care of me. We communicated through email during the day while I was trying to get the necessary paperwork to her 50% of buying a product is that you have somebody that can help you so I first wanted to, mention the wonderful service I had. Now that I received it one day before I leave to leave the country I tried for the first night and I can’t believe how small this devices smaller than it was pictured and the power. This little machine has was surprising . Much better than my larger machine Now I could travel easily by just putting this into a small bag No more sleeping outside in the truck at the hotel while my wife sleeps inside which is a true story by the way. Just so she could sleep without hearing me don’t hesitate with this machine and this company probably one of the best companies I’ve ordered something from or top five"

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Rep reply posted 2024-10-25
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for your fantastic review! We’re thrilled to hear that you had such a positive experience with Stacey and our customer service team. It’s great to know that you found the perfect travel machine and that it exceeded your expectations. We’re all about making your experience easier and more enjoyable. If you need anything in the future. We’re here to help!


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-11

Sleepplay hits the mark

"Good customer service! Prompt delivery top of the line products and an all around good experience."

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Rep reply posted 2024-10-18
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for the fantastic review! We’re thrilled to hear that you had a great experience with our customer service and prompt delivery. It's wonderful to know you’re happy with our top-of-the-line products. If you need anything else, just reach out. We appreciate your support.


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-11

great service.

"I was able to order a new CPAP machine and when I had to call customer service, they were amazing. Really helpful, kind, and understanding the importance of getting a CPAP machine as fast as possible. Thank you again. "

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Rep reply posted 2024-10-18
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for the wonderful review! We're so glad to hear that you had a great experience ordering your CPAP machine and that our customer service team was helpful and understanding. We know how important it is to get your CPAP as quickly as possible. If you need anything else, don’t hesitate to reach out.


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-11

Excellent!

"I ordered a CSpring for my ResMed AirSense 10. The shipment arrived on time, and was ready to go out of the box. This is the perfect addition to my AirSense 10, as pouring distilled water from gallon jugs into the tiny water chamber was tiring and cumbersome.

It's so much easier now, I'm actually using my machine much more than I did last week, and I no longer have dry nostrils from the water chamber running out in the middle of the night.

Thank you!
"

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Rep reply posted 2024-10-21
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for your fantastic review! We're happy to hear about your positive experience with us. It's wonderful to know that you're using your machine more comfortably now. If you have any questions or need further assistance, feel free to reach out. Happy sleeping!


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-11

Relief.

"Great experience between testing, reviews and ordering a new product. "

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Rep reply posted 2024-10-21
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for your wonderful review! We’re so glad to hear you had a great experience with testing, reviews, and ordering your new product. If you need any further assistance or have questions, just let us know. Happy to help!


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-11

Great service ! Excellent item!

"I’ve waited a year before purchasing the redmed travel mini cop machine ! It arrived quickly and love how compact it is and can’t
Wait to use it on my travels now. Fits in your hand ! Yay! I’ve tried it out overnight to see how well it worked and it’s great ! The attachment I also ordered to use with my original headgear works well with it also. So I can covert to my own headgear that I’m
Used to ! A real winner ! Thank
You!
"

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Rep reply posted 2024-10-21
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for your amazing review! We’re thrilled to hear that you’re loving your new ResMed travel mini CPAP and that it fits perfectly into your travel plans. It’s great to know that the attachment works well with your original headgear too! If you have any questions or need assistance in the future, feel free to reach out. Safe travels and happy sleeping!


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-10-10

Correct product

"Prompt shipment and delivery of the item that was ordered."

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Rep reply posted 2024-10-21
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for your review! We’re glad to hear that your order was shipped and delivered promptly. If you need anything else or have any questions, just let us know. We appreciate your support.


Warm regards,
The Sleeplay Team”