"Very easy to use and easy to understand the different plans and what they offer."
"Easy, simple experience. Very clear web site, easy to follow."
"Overall very good service"
"Customer service rep was very helpful and courteous...pleasure to deal with"
"excellent excellent excellent"
"I needed to book travel insurance for 5 week South America adventure trip and Travelex was recommended by one of the travel companies I used. It did provide for all my needed coverage but I missed the requirement for the pre-existing condition wavier for pre-trip cancellation reasons. Please note that this waiver is only possible if you book the insurance no later than 21 days after you make the very first payment for any type activity of the trip which could be as little as fees on frequent flyer tickets. This is defined in the policy but you need to look closely for it. I made the mistake of believing it was 21 days before trip departure. Also I tried calling Travelex multiple times and was not able to get through. The same message, "experiencing high call volume" with no ability to leave a message. "
"Just got my policy so I hope I have no need to analyze it any further. Keeping fingers crossed. "
"So far the sales and prompt response to my emails have been first rate. I haven't used the insurance because my trip is scheduled for March 2017."
"Travelex Insurance is easy to get and easy to follow all the directions on their web site. I used them over a year ago and it was truly peace of mind!"
"My first time purchasing travel insurance, and although it would take a major unforeseen problem to stop me going on this trip, I feel protected! I did it on line but did call customer service with a couple of questions and was promptly assisted."
"Couldn't make our trip because my travel partner's work obligations.
Talked to a representative who forwarded me a simple claim form.
Only took about 5 minutes to fill out.
Submitted completed form with receipts and a letter from my girlfriends work and got reimbursement checks (mine & hers) in a couple weeks no questions asked.
Never thought we'd need it but obviously worth every penny.
Totally recommended"
"Quick and easy to do online. Also good customer service if you do have any questions. "
"For those of us that are traveling without a tour company thus traveling independently there are some additions you could make to your service that would be helpful. My 6 week -42 day- journey takes me first to Thailand 14 days, Myanmar 9 days, then Vietnam/Cambodia 14 days and back to Thailand 9 days. Because your website is set up to buy a policy for one particular country, I had to buy a serval insurance policies. In some cases I paid for one day twice. For example the one day would be the day of my flight from Thailand to Myanmar. I wanted insurance that would cover me both in Thailand and Myanmar so I included January 16th twice in my purchase of two insurance policies. That occurred for the days of three flights within Southeast Asia. I did purchase one tour a boat trip up the Mekong River from January 25th through February 3. I bought my insurance for for that to or from Travel Guard before I decided to buy it the rest of my insurance through Travelex. However because I have added one day to the beginning of that tour and three days to the end of that tour I've had to buy two more separate insurances for those end -cap days. At this point I am Dazed and Confused and am not certain that I have all days covered. Yet I have purchased policies that cover 46 of the 42 days I am traveling. Yet I'm not sure I have all bases covered."
"Simple explanation of benefits for the cost of the premium plus comparison of plans offered. "
"We always buy this insurance before a trip. It is so easy to do from the home PC. We have had small claims over the years and it has always paid promptly."