ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
1/5

2004-08-11

"Ordered DVDRw drive, charged my card, no email to confirm order, no email to confirm shipping, no product received. No asnwer to 4 emails.
Stay Away from these people!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Overall technical support
N/A
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-05-17

"Ordered 2 PCMCIA cards online on 5/7/04. Charge taken from credit cards immediately. No confirmation email. Nothing arrived 1 week later checked site and status was canceled. Tried calling multiple times and the line is always busy. ***-***-****.
Sent email to get credit or explanation. No reply as of 5-17-04. Fraud?
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site reliability
N/A
Speed of web site
N/A
Web site being easy to use
N/A

Verified
5/5

2004-04-25

"Surprisingly I had a positive experience with USSA.com. I had a problem with the item that turned out to be my own fault. I called and left email, and they took a few days to respond. However, one of the technicians called and left his cell # on my machine. When I called he answered, and was very helpful. A positive experience, in spite of the slow response time. Maybe they have turned a new leaf."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused

Verified
1/5

2004-04-01

"Ordered a ECS motherboard. Mb was defective.rma ussued Shipped mb for return ($10.00 shipping cost) USSA elected to repair. Repaired board had same defect. Site would not issue a new rma and no response to email . I have filed a complaint with nys attorney generals office . USSA called and issued a new rma 1 year late. (shipping cost $10). Still getting the run around "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-03-18

"I have received my refund finally. I had contacted the BBB, The California Atty. Gen. and The consumer protection bureau. If these people would have answered my e-mails or phone calls they would have saved themselves a lot of negative feedback"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused

Verified
1/5

2004-03-17

"They charged me twice (supposed shopping cart error) I called the next morning after seeing the double charge on my bank account and canceled it. Its been three weeks and no refund. It only took 5 seconds to get my money but they can't refund in 3 weeks. They won't answer e-mails or voice box messages, It took 2 1/2 weeks to get the DVD Drive I ordered, which is at least twice as long as it should have."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused

Verified
1/5

2004-03-12

"Items listed on site were missleading. It appears you were buying a removeable hard drive rack, but it was only this inner tray. Contacted the seller, they didn't have the other piece and only apologized. I have had other problems, with receiving the wrong items. They may sell things cheap but the quality and service sucks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused

Verified
1/5

2004-02-29

"I'm fed up with these idiots! I buy a board, it's defective, I "PAY" to send back the defective board, they send me another defective board that I also have to "PAY" to send back. Customer service is the worst! They take weeks to respond and months to ship products. STAY AWAY. I've purchased products from them too many times (only because they ship to Hawaii USPS). But now I've learned my lesson!

REMEMBER: They ship the products ... they just don't offer ANY customer satisfaction or support (or rather just enough to make you hate them!)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-02-28

"I ordered print heads (BK and color) for the popular Canon i320 printer. I was told they were out of stock. They cancelled my order, but never issued a credit ($29.22 including S&H) to my credit card. I wrote in January to ask for the credit - none is forthcoming. I will not do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2004-02-24

"Easy to do business with. They had what I needed in stock and shipped it out in a timely manner, but it was sent by US Postal Service. There is no such thing as tracking. It always says to check back later. In short: Company good, shipping bad."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy

Verified
1/5

2004-02-23

"Order cancelled because they did not have item in stock...credit still not received on credit card."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
2/5

2004-02-11

"made double order Canceled second order. I was Charged for both same day, Sent Email About charge No reply."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-02-08

"I got a Lite-on Dvd burner here. It had a problem but they wouldn't send me another one. They said if I sent it to them they would have to send it to lite-on and that would take too long so I should send it to lite-on myself. Lite-on doesn't do returns so it went in the pile of old drives for parts. Beware of their return policy before you buy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-01-30

"Ordered a hard drive - same as everyone else - was least expensive. It came - the drive came pakaged in a most unusual fashion with broken down boxes as fillers for the empty space - not very professional - ran 2 hours and failed. Can not get a RMA to return it. Have tried calling/e-maiing nothing works - the voice messaging system does not let you leave a message - one must suspect that this may be deliberate based on their service.
I lodged complaints based on the e-mail from mrzerobyte - great information - thanks. By the way what is a "reverse Loop"? Would love to call her at 2AM her time. Also found this info if anyone is interested -
CYBERNET INTERNATIONAL INC.
SOU HWA FAN
43580 HOMESTEAD CT
FREMONT, CA 94539
It will be interesting to see if Ms. Chang and Mr. Fan are neighbors using mapquest!
I'll always come here 1st b4 buying from now on!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time

Verified
1/5

2004-01-21

"Ordered MB processor combo then read here they bait and switch so I cancelled the order within 30 mins of placing it. They still charged my credit card then 2 days later send me a cancellation conformation but I still have not recieved my refund. They have not responded to my E-mails. DO NOT do businees with these people they are crooks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A