"Very dissatisfied. Ordered a Gibson Les Paul Tribute in April and was told on backorder until July 15. Called on July 20 and was told it won't be available until October. Money was already tied up waiting for this guitar for my son's birthday on July 30. Decided to up the guitar and was told would ship today (July 25) to arrive by July 27 and, again, a hold up occurred. No offer to guarantee arrival and lame excuses by several reps.
Canceled order and went to sweetwater.com and viola! Not only will my son get the guitar of his dreams, but they provided free overnight shipping and an agent who will personally pick out the guitar based on my son's specs! Couldn't be happier!
Do yourself a favor and order from sweetwater.com, you will love their service! "
"Great experience!! very professional people on the phone that really knows about their products and the most important thing in this economy, fantastic prices. I saved a lot of money with zZounds
I'm not shopping any where else from now on. They got my business!
Everything I order came really fast and in perfect condition.
No problems at all."
"I always try to buy my musical gear from zZounds. Their selection and pricing is good, and they are very responsive on price-matching. They don't force you to make a phone call and have a salesperson chat you up either - it can be done quickly via email."
"Finding zZounds on line was one of the best things to happen for my 'guitar playing life'. So far their pricing has not been beat by any of the other on line stores I've used. But,where they really stand out for me is in customer service. They take their time and know real answers for their products. I've purchased a guitar, amp, and many extras. Never a return, but they helped me with my 'human era' problems with patients. Great place to shop."
"ZZOUNDS is the first place I go to whenever I need to purchase anything online. Their payment options are head and shoulders above the rest."
"They always deliver what I want and on time."
"Hidden charges, says free shipping, then says ((read on)) thats if orders are $49 or more, hidden shipping return charges as well...i thought i found someone better than Musicians Friend seems they all have good and bad points..."
"I do 95% of my shopping for musical equipment at zzounds.I know guitar center and zzounds are owned by the same people but every one else could learn from zzounds including guitar center.
Outstanding service and prices. Love the play as you pay."
"I just purchased the Tascam 2488neo and couldn't be happier! It was easy to get started recording my guitar. It got here in about 5 days and their payment plan is cool... no interest!
You can't beat that kind of deal!"
"I was very please with my order,,,zzsounds has a great way to pay with there 4 payment plan...I give zzsounds a 10....I will order fom them again...they will be the place for all my singing needs ....I sing at church ,,and I orderd a,, VocoPro Gigstar Professional Jam-Along Karaoke System..and Ilove it!!!
"
"This is the WORST company I have ever dealt with!!! They screwed up every bit of the order I placed with them and when I called about it they did NOTHING!!!!"
"Ordered a HH905N Iron Cobra Hi hat stand and a zildjian 10" ZBT Splash cymbal.
Got the tracking number the same day they charged my card, however the order did not ship until 4 days later.
had called customer support 3 times to see what was the holdup, was told they would look into it and email me later that day. That never happened.
Each time I called I did get an actual human within a minute, which is great, but since they never followed through, or helped in any way, net result was frustration.
I received the order 8 days later, the box was fine, the hi hat stand was fine, but the cymbol was damaged badly, (looked like somebody tried to fix a dent near the edge, with a pair of pliers), and only made it much worse.
There is no way this happened in the box, so it left zZounds that way.
They wont take it back, so I'm hosed out of $50.
No I will not buy from them again!!!"
"zZounds was very professional in how they conducted my phone order. They exceeded my expectations, and I am very happy with my order.
"
"Great prices and quick and efficient service!
And I didn't have to pay shipping."
" I have ordered numerous items(36) from zZounds over the past couple of years and have always been more than pleased with their pleasant and knowledgeable sales people,fast free delivery and helpful support staff. I highly recommend zZounds to others and intend to place future orders with them myself."