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Return/Replacement policy:
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Verified
5/5

2004-04-19

"Ordering was simple and easy. I had no problem with communication. My order arrived within the specified time frame. Would definitely buy from again!"

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Value the company offers
Is consumer focused
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Is committed to quality products and services

Verified
5/5

2004-04-19

"Can't ask for a smoother transaction. No complications to worry about."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-18

"Fast, reliable service. Received my order in record time. The SB5100 Surfborad modem works great. Have not installed the 80 gig hard drive yet, but hope to soon. Would do business with this company again.
Bergie
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-18

"ordering was a breeze and hassle-free. my order came 2 days earlier than i expected. i'm happy and contented with my shopping experience at z-buy.com i will order there again if they carry the product i will be looking for."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-17

"I ordered four Mitsumi floppies, one black, three beige @ 7 bucks apiece,free shipping, good deal since the best price any where else was around $13. Received order in short amount of time, received exactly what I ordered, absolutely no problems. Will buy from these folks again, they seem to be one of those "hard to find honest online stores"."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2004-04-17

"I was very satisfied with Z-Buy's service. they had the best price and got my product to me wihtin three days, one day ahead of schedule. perhaps this was partly to Fedex's credit but the shipping cost was also very reasonable and turne out to be very fast. Thanks Z-Buy!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
N/A
Is trustworthy
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Is committed to quality products and services
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Is consumer focused
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Verified
5/5

2004-04-16

"One word, PERFECT. ordered online, got prompt email confirmation. Recieved email when package went out via fedex. Would buy again!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
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Customer service making decisions on their own
N/A
Customer service resolving problems
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Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-16

"A++ fast delevary, prodct A++, coustmer service was exclant, happy buyer"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

Verified
5/5

2004-04-15

"This is a great seller with fast shipping, you can't beat there price. I would be happy to buy from them again"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused

Verified
5/5

2004-04-14

"Second transaction with Z-Buy. Smooth and professional ..... merchandise was promptly delivered ... everything as expected. This is a quality organization that I would recommend and with whom I will continue to do business. I operate a computer consulting business. In addition, I provide technical support and assistance to clients."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-13

"Fast shipping, well packaged. No negatives. The resellerratings instructions say I have to have more than 50 characters in the comment field. I guess saying Fast shipping, well packaged. No negatives. isn't enough..."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services

Verified
5/5

2004-04-13

"Exceed my expectations with both price and delivery! Thanks Z-Buy!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy

Verified
5/5

2004-04-09

"No Problemo. Fast delivery. Would definitely use them again. Shipping just a little $$"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
5/5

2004-04-09

"Great company to deal with. Great prices on computer items. Good communication & fast shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services

Verified
5/5

2004-04-08

"Great customer service... fast response to emails and great shipping methods."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use