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1/5

2003-09-10

"Bought 2 Western Digital Hard Drives and both were Dead on Arrival. They were packed so horribly that I could hear them hitting each other in the poorly padded box they were in! I can not believe a computer company would ship products like this especially the most delicate part a hard drive! Good price, good product, POOR shipping so it not worth it."

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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
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Making decisions on their own
Being knowledgeable
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Customer service making decisions on their own
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5/5

2003-09-09

"very good to do business with. Quick shipment- and
very low cost $4 Fed Ex! These guys are the best!
"

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5/5

2003-09-09

"Excellant Product, fast shipping, terrific price! I found them on pricewatch and had never ordered from them before, but the order was small enough to take a chance with. Everything worked out great, a good place to buy from."

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5/5

2003-09-09

"Fast notice of order. Great price. Price matched what was advertised on pricewatch. Shipped quickly and received in good condition on time."

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5/5

2003-09-08

"Great Seller! Quick shipping and email confirmation of order sent/followup that items arrived. A+++"

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5/5

2003-09-08

"Order arrived a few days before it was estimated and worked great! Cheap price and very quick delivery. Will definately Shop Again!"

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Overall product shipping and delivery process

5/5

2003-09-06

"Fast shipping and customer service.I order from this company when I need my parts in a hurry."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

4/5

2003-09-06

"on this order and most of the 20 or so orders I have placed with this company i have received what ive ordered and in a timely manner. their tech service dept is one of the worst i have ever incountered they are rude, dont seem to understand simple english or and least dont listen . their rma policy is a joke and you have to about threaten them inorder to get something replaced under their wareentee."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-09-05

"They Shipped me a defective product (that didn't even work out of the box!!!)and told me I had to deal with through the manufacturer at my cost. Didn't offer to replace it. How a company deals with a problem like this is where they either shine or leave a very nasty taste in your mouth. They in effect left me holding the bag. I would not recommend buying anything from this company!!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-09-03

"The access point was an out of box failure. Package was not damaged but parts loose inside of chassis and flying around. No response to RMA request so far."

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Overall product shipping and delivery process

5/5

2003-09-03

"Best price on the web that I could find, fast shipping, good packing, all around excellent."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-03

"Great Service! Fast! "I'LL BE BACK!!!"Great Service! Fast! "I'LL BE BACK!!!"Great Service! Fast! "I'LL BE BACK!!!"Great Service! Fast! "I'LL BE BACK!!!"Great Service! Fast! "I'LL BE BACK!!!"Great Service! Fast! "I'LL BE BACK!!!"Great Service! Fast! "I'LL BE BACK!!!"Great Service! Fast! "I'LL BE BACK!!!"Great Service! Fast! "I'LL BE BACK!!!"Great Service! Fast! "I'LL BE BACK!!!"Great Service! Fast! "I'LL BE BACK!!!"Great Service! Fast! "I'LL BE BACK!!!""

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
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Overall product shipping and delivery process

5/5

2003-09-03

"i ordered some ram from these people and got very good respons.... if i need any thing else ill probebly be buying it from them "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-03

"Prompt e-mail confirmation, relatively quick shipping, good pricing. Definitely in the top 20% of sellers I've purchased from. I would buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-09-02

"Item was received on the 21st. Good turnaround.
However, it did not work when installed, so I contacted the vendor. Was told to submit an RMA request, which I did. Their response: I need to resolve this with the manufacturer. They would not replace the item, even though it was DOA on arrival. This is unforgivable!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use