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4/5

2003-08-27

"Customer service fairly helpful, although never received e-mail confirmation of the change in my order. I first accidently ordered two keyboards and would have liked to have known that it was taken care of at some point in time before I received package."

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N/A
Delivering products on-time
Delivering products damage free
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Variety of brands and products offered
Overall quality of ordering process
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Ability to determine if a product was in-stock real time
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Overall customer service
Customer service being trustworthy
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Customer service making decisions on their own
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5/5

2003-08-27

"one of the bes online purchases i have made, the whole process was fast and simple and my part arived ahead of schedual. not to mention it was a realy good deal. "

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5/5

2003-08-27

"Purchased DVD/CD-RW drive from Z-buy. Also purchased 6 other items on PriceWatch on same day. Z-buy beat all the other dealers to the punch both on order confirmation, and delivery! The whole process was a blistering quick 4 days.

They say the true sign of customer service is what happens when something goes wrong - I managed to accidentally double-order this DVD/CDRW from Z-buy. I e-mailed them about it that night, and within 6 hours (!) the problem was fixed, no questions asked.

I'm thoroughly impressed with Z-buy.
"

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Overall quality of the company
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5/5

2003-08-26

"Ordered a LiteOn 48x24x48x16 CDRW/DVD combo. The price was low, the item arrived quickly, and it is working flawlessly. I am satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-26

"I ordered parts from this company and three days later they were at my door. Processed and shipped promptly. Just the way it should be.
Thanks z-buy...
"

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5/5

2003-08-26

"Prices are good, service was prompt, everything you could ask for in an online store."

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Overall product shipping and delivery process

5/5

2003-08-25

"Shipped fast. Good communication on order status. Good pricing, would definitely buy from again."

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Overall product shipping and delivery process

5/5

2003-08-24

"I was very satisfied with the service provided. I received a confirmation email immediately. The part was not shipped until 5 days later, but it still arrived, well packaged, in 7 days of placing my order, FREE shipping. The day it was shipped I rcvd an email with the tracking number. I have not made many orders online, but this type of service is certainly encouraging."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-24

"Good seller, responded to email questions promptly and shipped immediately. Fedex 3 days and no tax in California."

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N/A
Is easy to do business with
N/A
Is committed to quality products and services
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Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-24

"Excellent online shopping with prompt shipment of order."

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Overall quality of the company
Pricing of products and services
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Is consumer focused
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Overall product shipping and delivery process

5/5

2003-08-23

"Fast delivery of everytning I ordered at the best price available on the web. Will definitely purchase from them first!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-22

"I needed to find a combo CDRW/DVD drive, and the company that I usually purchase parts from had remove it from their site! Thanks in part to pricewatch.com, I came across z-buy.com, and they had it, at even a lower price than I would have got it for. Plus I received it in less than 2 days! I now have a special place in my favorites for z-buy!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2003-08-21

"Everything came as expected. I definitely like the price and the shipping. This is a decent company to order products from. I'm putting this one on my "check it out" list if I ever need to get more computer products."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-21

"Great price, fast delivery, great customer support.

Will gladly order from them again in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-21

"Wow...was amazed-usually buy all my computer gear from N***gg. These guys did a great job. Placed order on Monday, got product in 48 hours.
Price was good, service was even better.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process