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Stores > AlarmSystemStore
  • AlarmSystemStor AlarmSystemStore Elite Status
      9AM EST - 5:45PM EST

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.33/10 8.33/10
    Chance of future purchase: Rating 9.17/10 9.17/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 7.50/10 7.50/10
Voice your opinion! Review AlarmSystemStore by clicking a star below.
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Verified Customer
Rating 4/10

Is Anybody Home?

"For the two stars, good prices and prompt delivery. The negatives, they use USPS roulette and will not send tracking info. This appears to be a fledgling two car garage operation and I wish them the best but, Their "world class support" is third world at best - promises of tech support follow-up mean you are out of luck and will never hear from them again. Their online ordering software is infuriating, rejecting "special characters" that don't exist. I fear for my credit card info if it is that bad. Use Paypal instead. Have a question on an order? Leave a message on voice mail. Hint: don't wait by the phone.
Hopefully, they will grow up someday.

Rep reply posted Jul-27-2016

A rep from AlarmSystemStore, Alarm System Store, has responded

“I'm very sorry to hear you had a bad experience with us. I must assure you that if you had a bad experience with tech support, that is an anomaly and not the norm. Not that we don't have a busy day every now and then that pushes our support response time past our target of 15 minutes or less, but we are most known for our exceptional support. We are actually one of the few online stores in our industry that have dedicated live support staff. We currently have 3 people in that department, with a manager as a backup 4th as needed. Our tech support is the most often favorably mentioned topic in all our reviews.

We do use USPS for a small number of shipments (those less than two pounds) but we do in fact provide a tracking for those. It is in the shipping confirmation email we send. Perhaps that went to your spam folder?

As for the ordering issue you had, again my apologies. The shopping cart platform we use is not an in house software of our own making. I've passed your checkout issue over to the provider for review. I assure you though the platform is safe and trustworthy. Our shopping cart is PCI/CISP certified and the cart provider has processed over $21 billion in merchant sales.”

Rating 10/10

Fast and accurate assistance

"I had some problems with my DSC 1864 installation but Jon Boroughs at AlarmSystemStore gave we quick and accurate help.

This company have some of the best prices and top service.

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Verified Customer
Rating 8/10

Good product/slow shipping

"We ordered from Alarm System Store on Tuesday morning. With the caveat that orders placed before noon are " usually" shipped the same day. But my email denoting shipping was sent on Thursday. Could h ave shipped sooner. "

Rating 10/10

Just in time for my Vacation. Many Thanks to Jon Boroughs

"I was in a hurry to get my alarm system ordered, installed and up and going because I was leaving to go on Vacation. I had every thing installed and the system was not working.
After talking to Jon and going thru a few checks. Jon figured out what my problem was. I had forgotten to attach a reference wire between my 12V(-) of my two power sources. After installing this reference wire it worked like a charm. This was the day before I left on Vacation.
Jon I appreciate you so much taking the time to help me get my system going. Your the TOPS.
Thanks, Perry

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Verified Customer
Rating 10/10

You guys are the best

"Received ontime and intact"

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Verified Customer
Rating 10/10

Quick and excellent service!

"Quick and excellent service!"

Rating 10/10

Love AlarmSystemSotre

"I really like working with the folks at alarmsystemstore. I buy all my equipment from them and when I need support they are just an email away. I am new to alarms and I wanted to put in my own system which can be scary. However, with their instructions on the web site and with support people like Jon Boroughs I was able to get my system up and running. When I had questions they replied back the same day. I will continue to buy from them in the future and appreciate their help"

Rating 10/10

Friendly and speedy service

"Chris helped me with all my orders and questions. Couldn't be happier. Processed my orders quickly and received everything within a few days. Looking forward to doing more business with them."

Rating 10/10

Sets the bar for customer service!

"High marks for AlarmSystemStore all around! I was attempting to resurrect/upgrade a 10 year old Ademco Vista system. These folks listened to what I thought I wanted, and only then made suggestions and recommendations, without any pressure whatsoever. They are very knowledgeable and I ended up with a better system than I had anticipated, for less cost than for an out-of-the-box solution from a big national alarm company.

Shipping was fast and follow-up on delivery and my several questions was world class. I highly recommend AlarmSystemStore, they took the mystery out of installing a system and are a true pleasure to deal with.

I was their first customer for a new product and expected some hiccups, but everything went smoothly. I extend special thanks to Jason, who personally guided me through the selection process and installation maze, His professionalism is truly impressive and I have already suggested AlarmSystemStore to a neighbor. Two thumbs up!


Rating 10/10

Jon @ AlarmSystemStore was very helpful!

"Had a unique alarm situation where our last alarm provider went out of business and left me high and dry. Jon at the AlarmSystemStore got me switched over to their monitoring services. He was very helpful and resolved my issue quickly."

Rating 10/10

Excellent customer service from Jon@AlarmSystemStore

"I had a lot of questions. Jon from AlarmSystemStore helped me and answered all my questions. As a result, I just ordered a system"

Rating 10/10

Excellent Customer Service

"I just ordered my first alarm system, Jason was extremely helpful in answering all of the questions I had on what we needed. Looking forward to receiving the shipment today and getting started on the install process.

Thanks Jason!!

Rating 10/10

Excellent service

"These people worked really hard for me, and gave me the advice I needed. Chris Campbell was especially helpful, and I really appreciate it. I would highly recommend the Alarm System Store."

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Verified Customer
Rating 10/10

EXCELLENT Custmer Service

"I was looking for information on a Alarm system. Jason answered all my questions and I purchased all the items needed to install a large system. I didn't plan to purchase when I called, I was just looking for information. However after working with Jason on the phone I decided purchase from his company. If Jason would have been pushy to buy from them I would not have. He offered customer service and that's what I was looking for.... End result Large transaction. "

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Verified Customer
Rating 10/10

Best in the class

"Outstanding customer service, very knowledgeable staff, they value your time and most importantly they do not rush you through the phone, I will absolutely shop with them again and refer friends and family members keep up the positive attitude."

Rep reply posted Mar-30-2016

A rep from AlarmSystemStore, Alarm System Store, has responded

“Thank you so much for your review! We appreciate your business!”

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