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5/5
2005-07-17
"I found this store through PriceGrabber, they had a good deal on a hard drive and it included free shipping. Well, I'm happy to report the item works great. The only thing bad was communication. I don't know if it was a mishap or not, they sent me a 80GB hdd instead of the 40GB I ordered. I have no problem with the additional storage. Maybe someone messed up and didn't tell their boss they put an 80GB in my package rather than the 40GB one. I emailed them once that I remember and told them about the 80GB sent instead of the 40GB."
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Being updated on the exact date the delivery was sent
Delivering products damage free
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5/5
2005-03-08
"I ordered a hard drive at the lowest price I could find and can't believe how fast it arrived - only 2 biz days! I'm very happy with my purchase experience here and would buy again."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
1/5
2004-07-28
"Ordered a Fujitsu 540 RPM hard drive of 20.3 Gigs.
Got the package real quick = only 3 days - Yea! However the drive is NOT a Fujitsu but is a Seagate 20 Gig! Also the drive was rattling around inside a cardboard box & had NO padding or shock absorbing material at all. (This box is 8" by 10" by 3 " - although the walls are double thickness of cardboard.) When I WANT a SEAGATE drive I will SPECIFY a "Seagate". If you've ordered and paid for a Buick, do you expect to find the dealer has substituted an Oldsmobile when you arrive to pick up your new car? NO WAY BABY!"
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Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
1/5
2004-07-15
"I ordered a mother board it was a no boot no post
I took me awhile to get an rma number after i sent it back i never got a replacement board.
Numerous e-mails went unanswered.
I would never buy from them again"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Web site being easy to use
1/5
2004-04-07
"DO NOT UNDER ANY CIRCUMSTANCES GIVE THIS COMPANY ANY BILLING INFORMATION! Briefly, I ordered 2 30GB IBM hard disk drives at $55 each. I then got a call that they were out of stock on that item. Returning the call, I said I wasn't interested in something else and to cancel the order. Ten days later 1 hard drive arrived with a packing slip marked "upgrade to 45GB". Checking my credit card and UPS I found I had been billed for both drives 8 days earlier and the one drive had been mailed the day after. I called again and recieved a promise of another drive. A week later the second drive arrived. Ready to install them I opened them and found, not new IBM/Hitachi's but 4 year old IBM Deathstars. Neither was in new condition, both were scratched and the second had a broken cable connector. Going ahead with the install, the first drive was DOA and would not even take a partition and the second had bad sectors and I could use only with the 32GB clip jumper setting.
I normally think business practices like these have their own rewards, but I also think other buyers should have fair warning."
Detailed Ratings
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
1/5
2004-02-05
"Terrible customer service. They answer the phone as if it was a house number. Poorly labeled descriptions on products."
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Is consumer focused
Is committed to quality products and services
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Is easy to do business with
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Likelihood of customer recommendations
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5/5
2003-12-24
"I just love this company. Prices are great and if you have a question they answer the phone! I bought some refurbed systems and got more than I expected. I am so happy with this company I will refer friends to them."
Detailed Ratings
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Pricing of products and services
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
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5/5
2003-12-02
"Ordered an OEM (VisionTek) GeForce 2 GTS 64M as an upgrade for an older system for the very reasonable price of $49 and free shipping. I emailed the company to confirm this was a new rather than refurbished part, and I received an email response stating it was new by the next day. I ordered it, received a tracking number and it was delivered just 2 days later - great! It was indeed a new part and they even threw in a disk with the latest NVIDIA drivers, a nice touch for an OEM part."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
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5/5
2003-07-26
"I bought an LG CD-RW that failed after several weeks. The price was amazing and the RMA was completed in 24 hours. I'm not kidding. They're in Jersey and I'm in NE PA. But still...quite fantastic! No wonder their rating is at the max."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2002-07-04
"This site had what I needed at the best price. The cusomter service representative I talked to was very helpful. I ordered an Intel slot 1 OEM processor. I received it as promise and it had a great heatsink fan already attached. I will buy again and add to my favorites."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
16 - 25 of 25 reviews
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About American Design Components, Inc.
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American Design Components, Inc.
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