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1/5
2006-09-23
"I ordered a motherboard/CPU/Memory combo and also a case on 8/29/2006. I specifically asked that this equipment be tested prior to shipment and was asured that it would be. After numerous calls to find out where my order was I finally recieved it on 9/15/2006. Upon assembly of the equipment I was unable to get the computer to post. I called tech support (what a joke), Aztek computers does not have a tech support. Aztek computers claims they have tech support but in reality the same person answers for sales or tech support. I was told they could not help me with my problem and I was to call the manufacturer of the motherboard. On top of all this none of my order was pretested as requested, everything I order came in its orignal manufacturer sealed packaging. I have never been just blown off like I have with this company. I have recieved no real help and I have gotten nothing but the run around from Aztek Computers. It is 9/23/2006 and I am still without a computer. I am very dissatisfied and I warn all to stay away. Nothing but con artists."
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2/5
2006-08-15
"The biggest trouble I had with this reseller was communication breakdown. Their customer service is generally friendly and will always cooperate. However, when I called sales I specifically indicated that I was on the clock and I needed the order shipped very quickly. 5 days later I called and realized that not only did the order not ship (even when I was assured it was shipping the same day), but that the parts were out of stock. A little email notifying me of this fact was all I would have needed."
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1/5
2006-08-04
"I ordered via the AZTEKCOMPUTERS company web site 3 socket 754 computer motherboard/processor combo units.
I was called 2 days after the order and told the items were out of stock, but for an exta shipping charge of $24.00 They could be ordered directly from the supplier. I was ok with this extra fee and agreed with the deal even though it added extra days to delivery time as I was on a timeline and did not want to look elsewhere.
When I received the order on July 25th, the motherboards were the wrong parts. When I notified the company about this, I spoke with a
Zahid Kinnare [****@****]
I was sent an email containing a return UPS label while on the phone with him. I was told as soon as the item was scanned into the delivery system, that they would send out the correct parts to avoid any delay in my getting the motherboards. I shipped the items on the 28th of July.
I made an inquiry at their web site on August 3'rd as I had not heard any response from them nor I had I received anything. I requested a date of shipment and a tracking number ( I will include the email I sent to AZTEK for more details).
I recieved an email later that day with the following information:
"We shipped them already
Regards,
Zahid Kinnare"
There is no tracking number or shipment date.
I sent another request for the shipping and tracking information and have not heard from the company yet.
I went to there web site and logged into the account I set up, and did a search on my purchase history. I picked the combo units and the information stated that the parts were shipped on the 4th of august with a delivery date of the 8'th of August.
So my complaint is a lack of support information and the company lied to me about when they shipped the items. I also find it disappointing that when they did ship, the item was sent ground shipping instead of overnight or 2 day delivery. This says to me I don't matter and I also find it somewhat tacky. They have interfered with a time line I have with this project
At this time I await the order and am hopeful it arrives on time."
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5/5
2006-07-27
"fast service; when I had questions regarding the product they were very helpful. I thought I had received the wrong product and they willingly offered a refund but the product was correct and so no refund was needed."
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5/5
2006-07-06
"Purchased a Motherboard/CPU/Memory Combo. First let me say there was an issue with the product being on backorder. They promptly called me and the issue was resolved. Received my order shortly after (sooner than I expected) and all was in great condition and packaged very nicely. I am yet to have any problems with my purchase."
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5/5
2006-05-23
"I baught a digital camera and not only the price was great it arived within a day even thou I did not request fast shipping. The sales person was very nice over the phone."
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5/5
2006-02-28
"after the initial confusion w/ this order, aztek computers corrected the problem & overnighted product to us, happy w/ aztek computer."
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
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Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
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About Aztek Computers
We carry wide variety of current and lagacy products. We specialize in hard to find products. With over 4 million skus we are confident you will find what you are looking for.
Retailer Information
Contact:
9-6 CST Mon- Fri
469-574-0240
support@aztekcomputers.com
Aztek Computers
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