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5/5
2005-05-03
"The lowest price, prompt e-mail notification and free shipping. Online perfection!"
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1/5
2005-04-29
"As far as I'm concerned, THESE GUYS BLOW!! I ordered an MP3 player on 19 April. Web site said it was in stock and would ship in 24 hours and be delivered in 3 business days. Near as I can tell from their Ex-Lax website, it STILL hasn't even shipped. I sent them an e mail three days ago, to which they did not respond. I think all the "great" ratings this company has received are from employees, because this company is the PITS!
Eric Davis"
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5/5
2005-04-27
"order was shipped in a very timely manner recieved it on time and in great condition. highly recommended"
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Is easy to do business with
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Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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5/5
2005-04-24
"Perfect transaction. Order processed, shipped and delivered in less then a week. Best price on the net and great service. Highly recommend."
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Is committed to quality products and services
5/5
2005-04-22
"I ordered a product on 4/21/05 at 8:30am PST. They confirmed my order, and shipped it overnight from Rhode Island, and I received it in California before noon the next day, on 4/22/05. They went out of their way to ensure my item was shipped the same day. I can't say enough about their great customer service."
Detailed Ratings
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Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
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Web site being easy to use
5/5
2005-04-22
"great prices - very quick to ship and the online updates were very helpful."
Detailed Ratings
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Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall web site
Web site being easy to use
Speed of web site
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1/5
2005-04-21
"On April 9, I ordered a Garmin 2620. The order was confirmed on April 11 and I was informed that it was shipped via FedEx and was scheduled to arrive on April 15. On April 18 I called CapLink and inquired about my order. I was told it got lost and that it would arrive by April 22 via FedEx. I inquired about the order on April 21 and was informed the unit was shipped via UPS and was given a tracking number. I checked the progress and found that the unit was scheduled to arrive on April 26. I called back to CapLink wishing to cancel my order and was told I could not and if I stopped payment there would be a $30 charge. The attitude was basically that I could "go to hell" as they had my money and there was nothing I could do about it. I understand that things can get lost but there is absolutely no justification for lying to me about how it was going to be shipped and then the attitude about it latter. Had the first person been honest about the time to deliver a replacement I would have bought elsewhere and already have it in hand. I feel I was lied to so they could keep me on the string. I would not recommend buying from this store."
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
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5/5
2005-04-20
"This was an excellent transaction from start to finish. They sent me a Thank You email confirming my order containing my order #, ship to address, etc. Then they sent me another email notifying me my order had been sent to the warehouse to be shipped. The third and final email was to provide me a tracking number. My order was shipped the same day it was placed and they kept me in the loop the whole time. Would love to do business with them again!!!!"
Detailed Ratings
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Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-04-19
"I was VERY satisfied with both the service and the quality of the item. Would deal with again anytime.
Thanks!!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2005-04-18
"In One word describing my experience with this internet reseller "AMAZING!" From the ease of finding my product on Caplinks website to their description of the product and end purchase. I was communicated from purchase, shipping, to delivery. I couldn't have expected a more pleasurable buying experience from the internet. Thanks for the product, the service and peace of mind! I'll will most definitly shop with Caplink again in the future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-04-18
"Company delivered as promised. I have placed my second order with them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2005-04-16
"Worked great. Best price, good service, complete satisfaction. Recommend them highly. I."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Web site reliability
Web site being easy to use
Speed of web site
5/5
2005-04-15
"Fantastic experience -- super quick shipment, superior packing, etc. I would definitely buy from them again."
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Is easy to do business with
3/5
2005-04-15
"I would come back only if the price was extrodinary. Here's why:
The shipping notification eMail never arrived and tracking info was never available on the website. It always said to check back in 24 hrs. Further, it took 2 days to get order confirmation and over a week to get the order."
Detailed Ratings
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Is easy to do business with
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5/5
2005-04-12
"Exceptional company! Best price on the web for compact flash. Received order confirmation immediately and several follow-up emails with clear comments on the status of my order. Ordered over the weekend and item was shipped the first thing Monday morning. Shipped FEDEX 3 day and rec'd as promised. Thank you."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
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Retailer Information
Contact:
9 AM - 5PM EST Mon-Fri Online Ordering - 24x7x365 We Ship to Canada!
888-655-8400
866-462-2754
support@caplinktech.com
CapLink Technology, Inc.
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Category Rank
CapLink Technology, Inc. is ranked #170 in computers & electronics
