- STORE REVIEWS
- PRODUCT REVIEWS
2005-04-29
1/5
"As far as I'm concerned, THESE GUYS BLOW!! I ordered an MP3 player on 19 April. Web site said it was in stock and would ship in 24 hours and be delivered in 3 business days. Near as I can tell from their Ex-Lax website, it STILL hasn't even shipped. I sent them an e mail three days ago, to which they did not respond. I think all the "great" ratings this company has received are from employees, because this company is the PITS!
Eric Davis"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
