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5/5
2005-04-11
"Purchased the Iriver 799. Excellent product at an excellect price. Caplink is a good company. I would purchase from again. However, keep in mind that you will have to be very patient when it comes to getting a tracking number. I did not get a tracking number 'til the day the item was delivered to my house. If you read more comments from other people, you will notice more of the same problems/issues with the tracking number, but that does not mean they are a bad company. It is just a website/systems issue which they should correct to become a better competitive company. It took 6 business days for the whole ordering process to the day it was delivered and that was pretty good. The live customer service was pretty convenient, but not very helpful due to system problems."
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5/5
2005-04-09
"I purchased iRiver iFP-799 from CapLink Technology. I received the item within two business days, even though I chose ground shipping. Item was perfect and the price was also great. My only suggestion for CapLink Technology is to add more pictures of the item on the website."
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5/5
2005-04-08
"Excellent communication, quick delivery. Item arrived exactly when expected. Flawless transaction, I will definitely by from CapLink again!!!"
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5/5
2005-04-08
"Bought an IRiver MP3 Player on a late Friday night. Received a confirmation immediately and another e-mail Monday morning stating that the item was shipped already. E-mail included a tracking number allowing me to know when the item was to arrive. Received MP3 player today as scheduled. A very good company to work with. I would not hesitate to buy from them again. Time to play with my new toy."
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5/5
2005-04-08
"Awesome seller. Super fast shipping. Excellent customer service and communication. Will do business with again."
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1/5
2005-04-08
"Actions:
Promised 24 shippping by 2nd day air.
Charged my credit card for product and shipping on 3/28.
Response:
To date product NOT shipped!
CaplinkTech does not respond to Emails.
When called only recording stating store is closed.
Complaint filed with BBB in home state of company."
Detailed Ratings
Overall quality of the company
Is consumer focused
Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Delivering products damage free
Delivering products on-time
Being easy to reach
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5/5
2005-04-07
"Extremely well done! Attractive website, full disclosure of fine print without copious searching, ease of ordering, exemplary ratings, and above all. . . . the most competitive prices on the internet. Please feel at ease in ordering, their follow-thru is well documented."
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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5/5
2005-04-07
"I purchased the Iriver H340 Mp3 player from Caplink. First off all I ordered H320 and later changed the order to H340. It was as easy as doing myself, called the costumer rep. and walla changed. The good arrived next day, which is pretty impressive to me. Got the product as what I had ordered and the price cheaper than anyone else. This is a great company. I am totally satisfied and recommend this store."
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5/5
2005-04-06
"First time ordering from this company. Ordered Whistler Pro 73 radar/laser detector. Great price,fast confirmation of order and great tracking information. Ordeded 3/30/05, received 4/5/05. Will shop and buy from this company again. Thanks for a great shopping expierence."
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Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Being easy to reach
Overall web site
Speed of web site
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Web site being easy to use
5/5
2005-04-04
"finally decided to get a GPS after looking high and low. Best price was at CapLink by far. Paid the extra 5 dollars for 3 day shipping. Ordered Friday afternoon, received email saying it was going out that day. Received it on Tuesday. WOW. They even gave me a FEDEX number to check delivery progress."
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5/5
2005-04-02
"I like to say thank you to caplink that solve the previous problem, after being help by Garmin and caplink tech support my Ique M5 working good."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
2/5
2005-03-30
"They offered the best price on the handheld GPS device I ordered and the high ratings at this site were encouraging. The shipping was fast and everything was smooth. However, I am not satisfied. First, a minor complaint: the web page indicated that the shipping will be with UPS. Instead, they shipped with Fedex. But of course that's not important. Second, however, a major problem: apparently signature proof of delivery was not required, therefore Fedex left the package containing the $315 GPS device in front of my door in an apartment building where it was highly visible to everyone walking by. It was definitely not a safe location and the package could have gotten stolen very easily. It has not, but that is just luck. I don't think it is Fedex's fault because last week I ordered another GPS device, for only $90, from another retailer, they shipped with Fedex, too, but apparently signature proof was required and Fedex made two attempts to deliver the package and finally I went to the Fedex center to pick it up. This is the procedure I would have preferred with this $315 package, too. In the end, because of safety concerns regarding the delivery, I don't think I will order from Caplink Technology again. They should require signature proof on high-value shipments or otherwise ensure that packages are not left at unsafe locations."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
5/5
2005-03-29
"Great store got my item the best price on the net and was the only store to have it in stock. Fast Shipping using free shipping which is always a plus. Will buy from again. Only thing was if you like a tracking you need to ask for it. But there live help chat room worked very well so that took like a minute and they always have a 1800 # which always makes me happy to see."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Overall customer service
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-03-29
"I placed my order on Friday morning and had tracking info by Friday afternoon. A+ product and communication. Delivery was right on time. Couldn't ask for more. Also reasonable price.
Local stores were averaging about $400.00 over what they listed it at. Would use again!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2005-03-27
"Best price and very fast shipping exceeded my expectations. Product received next day in good condition. Will shop this store again.
Mr. Lee"
Detailed Ratings
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Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
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Retailer Information
Contact:
9 AM - 5PM EST Mon-Fri Online Ordering - 24x7x365 We Ship to Canada!
888-655-8400
866-462-2754
support@caplinktech.com
CapLink Technology, Inc.
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CapLink Technology, Inc. is ranked #171 in computers & electronics
