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2/5
2005-03-25
"I was pleased with the price of the products I received but I was dissatisfied with the speed of delivery and the help I received when I tried to track my order. The online order help kept saying that info about my order was unavailable. The customer service line was almost always busy and despite the recorded message that stated I would receive a return call in an hour, I always had to call back. When I did actually talk to a representative they were not helpful. The first time the rep was unable to track my package and assured me he had passed it on to someone who could help me and I would receive a call. More than a day passed and didn't receive a call or my package. The second time I talked to a person, he found my package said I should receive it the next day and put me on hold for nearly 10 minutes while he tried to get the tracking number. I hung up. The next day my package didn't come and I still didn't receive a call. I was unable to get through on customer service and stop leaving messages. My package finally arrived 14 days after I ordered it. Everything's fine now, but I don't think I will use them again."
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5/5
2005-03-24
"Very satisfied with the timely delivery of the product purchased. Pricing is not the lowest, however is close to the lowest. I chose to purchase from them based on the ratings and feedbacks from here and I'm glad I did. Paying a little more for peace of mind when shopping on the internet is well worth it. Packaging is excellent as well. I highly recommend purchasing from them!"
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Being updated on the exact date the delivery was sent
Delivering products damage free
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Ease of checking delivery status
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Being knowledgeable
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Making decisions on their own
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5/5
2005-03-24
"EXCELLENT service. Had an item that everyone else had backordered, some for MONTHS. Emails kept me informed after placing order. Shipped within a day or order, and received in 72 hours.(and that was with free shipping!) Thank you!"
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5/5
2005-03-23
"Good prices.
10 minutes after I paid by credit card, I received the e-mail that my order is trasfered to warehouse, and that it would be shipped the same day. 1 hour later, I received another e-mail that my order was shipped.
Great service!"
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5/5
2005-03-23
"great service - great price. will use again, and again, and again......"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
3/5
2005-03-19
"Order placed 3-10-05, charge card charged 3-10-05, order shipped 3-11-05. No confirmation of shipment, although email from company indicated such would be received within 24 hours. No shipment tracking information was provided. No response from company to an email I sent requesting order status, since it was unclear if order had actually been shipped from the email provided. Item ordered was received on 03-17-05 in very good condition and was as ordered. I probably would order from this company in the future, even though the lack of shipment tracking information is distressing to me. I prefer to arrange my schedule to be at home when the shipment arrives, and with the lack of shipment tracking information, there is no way to tell when that will happen."
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5/5
2005-03-19
"I definitely recommend this vendor, just be aware of the following comments.
I never received the email confirming that my order "did" ship. I did receive two emails saying that the order "should" & "will" ship. Even today, after receiving the order (right on time and just as promised I must say), the realtime order check page still lists no tracking number, I should "check back in 24 hours", and says that the order will ship on (today's date). I would like to recommend that the real time status check for an order should actually work. But given that everything actually went without a hitch I would certainly do business with these people again. Thank you."
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Is easy to do business with
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Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall customer service
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2005-03-17
"They had the best price after accounting for shipping costs. The contents were well packaged and arrived on time. Webpage was easy to use. No problems encountered."
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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Being trustworthy
Being knowledgeable
Being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-03-16
"Great price, fast shipping, smooth transaction. Overall A+!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
1/5
2005-03-15
"After placing an order and watching it on their website it said would ship within 24 hours. It said that for several days. Then after sending an email to find out when it would ship the status changed to "shipped" but wasn't able to provide a tracking number. They never did reply to the email. So I sent another email to request the tracking information and that too has gone unanswered. The only option when attempting to call is to leave a message. Which again there was not a return phone call. They have apparently failed to ship the ordered merchandise but sure did charge my credit card right away.
Update - Today I talked with a rep named Mike through the online chat and he was very helpful. He was unable to verify that the product had actually shipped so he shipped the order and stated he would keep a watch on the order tomorrow to make sure I would be able to get the tracking information. Thanks Mike for the help!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
4/5
2005-03-14
"Great service and very quick. the only draw back , I was not notified that my order had been ship. I received nothing other than my order conformation"
Detailed Ratings
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
5/5
2005-03-11
"Very timely order processing. Excellent pricing. Products well packed and delivered in excellent condition."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2005-03-11
"Fast Delivery, good pricing. Will be the first name i look for when I need to purchase more equipment"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2005-03-10
"Excellent pricing, fast service and shipping. We did email a question before our purchase, for which we did not receive an answer; however, we did get our question answered satisfactorly by using the 800#. Will cofidently shop here again!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Being easy to reach
Being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2005-03-06
"They had what I wanted, they had the best price, they kept me in the loop on shipping and arrival times, who could ask for anything more?"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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Retailer Information
Contact:
9 AM - 5PM EST Mon-Fri Online Ordering - 24x7x365 We Ship to Canada!
888-655-8400
866-462-2754
support@caplinktech.com
CapLink Technology, Inc.
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Category Rank
CapLink Technology, Inc. is ranked #170 in computers & electronics
