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1/5
2005-01-10
"I placed an order for an item that "usually ships same day", according to Eagle's website. I included the comment, "Please notify ASAP if it will not ship by 12/29," on my order. Eagle accepted my order and sent me a confirmation. 10 days later, I called to find out why I had not received my order. I was told that the item was out of stock, and that they were not sure if they would get any more in. I am not angry that Eagle did not have the item. I am angry that their website and email indicated that my order would be fulfilled, which was not true, and that no one bothered to inform me that it could not be fulfilled. Eagle's poor service cost me a $203 tax deduction under IRS Section 179. Eagle's customer service rep did not seem to understand or care why I was angry."
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Delivering products on-time
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5/5
2005-01-08
"I usually buy ink cartridges and have always been very pleased with the service. Delivery is prompt and the items are correct."
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5/5
2005-01-07
"Transaction very smooth; very satisfied. Fast shipping with good tracking and order update information."
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5/5
2005-01-06
"Great experience. Easy ordering, cheap price, fast shipping. The robot continues to entertain us. What else is there? Jan Doolittle
****@****"
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Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Web site being easy to use
5/5
2005-01-06
"The order came through just great. I used regular shipping and you guys had it to me in less than three full days. Excellent service and website follow up (shipping statis and tracking). Believe me, I've used other online computer shopping sites, and yours was one of the best. Thanks so much. I'll definately look up guys up again when I
need something."
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5/5
2005-01-05
"Eagle Computer provided absolutely good service. The order was received sooner than expected. Eagle Computer then followed up with enquiry asking if the order was satisfactory."
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5/5
2004-12-27
"Ordered online from Eagle Computer Systems. Was very pleased with how easy it was to order and problem-free, especially with our debit card from a federal credit union. (We quite often have problems with other companies.) We were very pleased with the promptness of delivery. We order quite frequently and have marked your company as a favorite. Looking forward to doing business with you in the future. Thanks, BugBuster Computer Service (Joy McAdams--Office Manager)"
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2004-12-25
"Greay buy, great service. I bought a Robosapien Robot as a X-Mas gift for my nephew and if he does not make it for X-Mas...it's mine. Just kidding. I received the item in a reasonable amount of time in great condition...thank you."
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-12-25
"Fast, efficient service. Someone I would order items from again."
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-12-25
"Everything went great! I am highly satisfied with the service , price and quality of the product. Thanks so much for helping make this Christmas so wonderful and easy. My son absolutely loved his Robosapien!"
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5/5
2004-12-24
"Always reliable, have shopped for several years. Good service good prices."
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Is easy to do business with
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Is committed to quality products and services
5/5
2004-12-24
"The product was shipped the day after I ordered it and I was quickly supplied with a tracking number to watch its approach. The computer I ordered arrived exactly as advertized."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-12-24
"Purchased for telecommuting purposes, external cd drive for ultralite Toshiba. Needed ASAP to get notebook working properly. Arrive in less than 5 days. Good price, great service."
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
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2/5
2004-12-21
"my order was not shipped on time i have not received it, i bought a 19" LCD monitor and have not received it they took my money i paid extra for usps priority but they havent even shipped it at all: WTF is going on ??/"
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Is consumer focused
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Is easy to do business with
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5/5
2004-12-17
"Everything went really well, it's a solid product and it shipped really quick. Thanks a lot."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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Retailer Information
Contact:
M-F 8am-530pm Central Time
800-845-6471
service@saveateagle.com
Eagle Computer Systems
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