Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 0
Write a Review
Customer Reviews | Filter Reviews
1/5
2020-04-09
Afraid to install product - refrigerator filter!!!
"Received a replacement filter in late March 2020. Just went to install the replacement. When I unpacked the new filter, the gap between top and bottom pieces varies 1-2 mm, and there is white, crystal material visible in the crack. I removed the installed filter from the refrigerator, and that seam is tight, less than 0.5 mm, and the same size all around the old filter. I took pictures of both filters and reinstalled the old filter. It looks like the new filter might fail, sometime, and flood my kitchen and the finished basement ceiling below. The support and contact us pages give no option for me to contact or supply my pictures. Maybe this rating will stimulate a conversation. If not, my history with Filters Fast is done."
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
1/5
2020-03-13
They lie. Don't believe their customer service.
"They will lie to you about their inventory and keep you on the hook for orders until the very last minute and then cancel your order. If you need filters that are mission critical for businesses, don't rely on them."
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
2/5
2020-02-27
Are you out of mind?
"People are in need of protection from disease. But all sudden, the product price is now almost THREE TIMES higher than original price. It is disgusting to know how people try to make money out of the situations like this. Be ashamed of yourself."
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
5/5
2020-02-13
Great Experience
"I ordered a filter in Dec 2019,when I received it,i had ordered the wrong filter,i returned the filter plus 2 more I had ordered last year that were wrong filters not expecting a full refund for all 3 filters.Filters Fast credited my Visa Card with all 3 Filters.
Thanks for covering my error,the Company did not have to do that."
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
5/5
2020-02-09
living up to the company name
"got an email reminding me my filters need changing, ordered on the friday, got both filters delivered by fedex at lunchtime sunday, wow, you certainly live up the "filters fast" name, best service i have seen recently"
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
1/5
2020-01-20
Disorganized and Still Waiting for Refund
"Two emails and two phone calls and I am still waiting for a refund for LG fridge filters that arrived in sorry shape because they were packed so poorly. When I talked to someone early last week, apparently that did not notate any of the discussion and I am starting again from square 1.
I have used this company before for my HVAC filter, but this experience has been awful."
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
1/5
2020-01-13
Extremely late I am so annoyed that it is shipped 12 days after the order 11237323
"Extremely late I am so annoyed that it is shipped 12 days after the order.
And then I paid extra for speedy mail, what's the point when they ship it so late.
And the Filter has not arrived yet, did they actually ship it with priority or just took my money?"
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
FiltersFastOwner from Filters Fast has responded
Posted Jan-15-2020Hello, Thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to sales@filtersfast.com. We appreciate your business and we truly hope to resolve this.
2/5
2020-01-12
Refund--call back--e-mail
"I called because the filter was the wrong size and I asked to replace it the women I talked to could not find the right one - she said we would get an e-mail for someone and we have not got a e-mail. So I have e-mailed them twice and not hear any thing. I would like a refund so how do I go about getting it?"
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
FiltersFastOwner from Filters Fast has responded
Posted Jan-15-2020Thanks, Jane for the feedback. I will have someone from our Customer Experience team reach out to you to resolve this issue. We appreciate your business and we truly hope to resolve this.
5/5
2019-12-24
Got off to a not so fast delivery delivery but FF made up for it
"Originally ordered filter was misrouted but FF expedited a replacement just in time for my holiday party. Meanwhile, original filter showed up too. FF made it gratis for my trouble. Cant ask for more than that. Good company."
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
1/5
2019-12-10
Never shipped product
"I ordered a Whirlpool filter set on Oct 23rd. After a month when nothing had arrived, I called and was told that there was a 20-day delay getting it from a warehouse, but it would ship the next day. Called again a week later, and again in early December. Each time i was told it was shipping the next day. Finally decided to cancel order. Now awaiting my refund! I don't expect it to be quick!"
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
5/5
2019-11-07
Great Customer Service . Thanks Matt H.!!!!!!!!!!!!
"I needed to reach customer service and each time I spoke with Matt H. , he was super helpful. There are lots of sites to buy filters from, in addition to having good pricing, Filters Fast has great customer service and has earned my customer loyalty. RAD Man"
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
5/5
2019-11-07
Excellent service. Explaining below the snafu about payment.
"Just checked my account and my new, valid Capital One credit card is listed for future payments. Sorry for the inconvenience about having other card declined, it had been compromised,therefor the credit co. cancelled it and issued a new card. Regards"
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
1/5
2019-09-12
Product not as good as expected.
"We replaced our filter with three filters from filters fast. I have already starting to use our third filter, as the first two would work for about 1 or 2 days, and then nothing would come through the filters. The third one seems to be working okay, so far (third day in). I took the ones that weren't working and removed and re-installed many time, only for them to stop working after about two runnings of water. The type and brand are the same I had previously purchsed from another company, which the past ones did work well. Sorry, I won't be purchasing from them. It is better to me to pay more for the real filter."
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
FiltersFastOwner from Filters Fast has responded
Posted Sep-25-2019We are so sorry about that mishap! Please feel free to email me at asia@filtersfast.com so that we can get this resolved for you ASAP. We appreciate you choosing FiltersFast.
3/5
2019-08-30
Too long delivery time
"According to your communications, my order 10789819 was shipped on the 13th August 2019 and till today I still haven't received my filters. 17 days for a delivery?!? This is much too long. I used to have FedEx service and got my filters much faster. It seems that I'll have to order my filters one month ahead of the expiry date... DHL does not provide a great service here."
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
FiltersFastOwner from Filters Fast has responded
Posted Sep-04-2019Hi Vincent, Thank you for taking the time to leave us a review. We are currently working within our warehouse to get the best delivery partners so that we can cut down on wait time. Than you for choosing FiltersFast and allowing us to resolve this issue.
1/5
2019-08-23
Defective Filters
"I ordered three filters and all were defective."
Detailed Ratings
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
FiltersFastOwner from Filters Fast has responded
Posted Aug-28-2019We are so sorry about that mishap! I will have a Customer Experience team member reach out to you to resolve this issue. Please feel free to email me at asia@filtersfast.com if you have any more questions or concerns in the meantime. Thank you for choosing FiltersFast and allowing us to resolve this issue for you.
166 - 180 of 81570 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
About Filters Fast
Our mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
Retailer Information
Contact:
Monday - Friday 9am - 5pm EST
1-866-438-3458
support@filtersfast.com
Filters Fast
visit the website
Share Filters Fast's Store Rating
Collection Status
This company is currently soliciting reviews
Category Rank
Filters Fast is ranked #2 in home & garden
Filters Fast is ranked #1 in home appliances
FiltersFastOwner from Filters Fast has responded
Posted Jan-29-2020