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2/5
2021-03-22
Using butter knife to open my 2 storm doorsoors I purchased at home depot 2 years ago.
"Purchased 2 storm doors in March 2019. Doors never opened right, sticking and large gap in door . Door was not installed properly, no screws in door jam to hold the door. Therefore all the problems. home depot sent 2 different installers out, but the problems did not get fixed. Called again in march, and was assured that they had new installers, and they would be calling to set an appointment. I would think that since their competition is Lowe's and Menards, they would be concerned about losing business. Never buy from home depot again"
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1/5
2021-03-22
Unethical company
"I chose Home Depot to complete my kitchen remodel. Initially the process was great. However, the subcontractor provided by HD who installed the countertop did a horrible job. They were difficult to work with immediately. They made it clear their time was more valuable than mine when trying to schedule. The man who did the measurements was rude to me and my main contractor. The install though was terrible. One slab was cut at a wrong angle and did not **** up to the stove, at places leaving a gap of almost 1/2 an inch. The same on another slab. I was told the seam wouldn't be noticeable, but there's a ridge and it's not level with the neighboring slab. (I was told the seam should be polished down till it can't be seen or felt) the slab for the sink is where it's really unjustified below industry standard work. The hole for the sink was cut so far back, the faucet can't be installed. He cut the hole for faucet anyway knowing this. They told me I could remove my window frame. To make things worse, the installer drug dog poo into my house. I don't have a dog. Immediately I called the store. Logan asked I provide photos, which I did and was told, in writing, it was below standards and would be looked into. I never heard back from the store. I called corporate and was connected to Erika. She actually laughed when I told her everything. I was contacted by the installer who sent their manager to the house to inspect, again my schedule was inconvenient for them. He attempted to spin me but admitted it was poorly done. I was later contacted by someone at the installation company via email and was told it was not properly installed and needed to be replaced. Erika at Home Depot corporate also sent me an email saying it would need to be replaced. I was then contacted by Adrienne at the store who involved a guy named Steve. They told me they'd give me any faucet I wanted and financial compensation for my troubles. I want to note Steve was aggressive and attempted, in my opinion, to try to bully and intimidate me. The call dropped. I emailed Erika and accepted the new install, the faucet and financial compensation I was offered. She responded in writing the next day telling me I had two options: $500 and I just deal with the poor quality work or they will come install a faucet I provide at my expense and they'll give me $200 for the inconvenience. I responded I expected they honor their original resolution offers. She responded it was not negotiable. I have filed a law suit in order to recover my money. In the mean time, I live with a kitchen that is not fully functional. It's costing me money in a variety of ways from eating out, bottled water, lost wages to my other workers, etc. Plus the inconvenience of having to do dishes in my bathroom for over two months now and my house in disarray and it will still be a while before its resolved. Home Depot has made it clear they don't think I'm worthy of quality work and they are an unethical company. I attempted to place a review on the Home Depot website but they've blocked my ability to."
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5/5
2021-03-21
Quick shipping
"Shipping only took 4 days. Received it 2 days earlier than expected."
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1/5
Updated on: 2021-02-10
Outrageous
"I bought a container of caulk and walked out to the car, realized I had bought the wrong color. When I went back in, less than 5.minutes after the original purchase and asked for an exchange in the right color, Home Depot charged me a $3.00 restocking fee. They got me this time, but I will never shop there again."
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1/5
2021-02-08
Shocking truth about home Depot!
"SHOCKING TRUTH ABOUT HOME DEPOT!
Home Depot doesn't care about their customers! They took a Christmas gift and obliterated it:
After spending almost $5k they show customer appreciation by missing MULTIPLE delivery appointments, repeatedly lying to me, never following up, dropping the ball repeatedly, trying to pass off a used/damaged toolbox as 'new', and making their customer come pick up their 3 pallet flooring "DELIVERY" order themselves (by which we had no other means than to unload one 30lb box at a time!). Why? Because we couldn't wait yet another week not even knowing if it would really show up AGAIN! Oh yeah did i mention the lies? Or that management agreed to a deal with me, after which corporate called me and retracted from it!
Most importantly to me, the toolbox i got for my fiance (something he's wanted for a long time) was a Christmas gift! I was so happy to be able to give him this gift this year, the look on his face was unforgettable... But now I just feel bad for it because all it has done is cause us stress and waste our time and money (3 days off work for missed appointments!) The most crushing moment was when he made the decision to pick up the flooring and deal with his gift later.. He called me after they tried passing off a damaged box as New, and he said "i don't even care about the toolbox anymore, let's just get the floors done""
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1/5
2021-02-02
Worst customer service in 40 years of shopping with this company - very sad.
"It's Tuesday at 2:30, all I need is a replacement handle for a toilet ($9.95). I saw the returns group was not full so I asked for help - they said no and sent me toward the checkout. More than 50% of the lanes were closed, I approached a man who looked like he was either in the contractor lane or the self checkout so I asked him. He said contractor so I walked up to the self checkout. A Home Depot employ came and kicked me out of line pointing down an isle I had not seen that was backed up 5-6 isles long. No employees are looking to help - they treat customers like problems. Very sad - too much of the world is acting like this. No respect, self centered...."
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1/5
2021-01-09
Appliances may be out 4 months
"After having the same washer and dryer for 20+ years I decided to go to my local Home Depot to get a new front loading washer and dryer. I fell in love with a LG set. When purchasing the washer and dryer we decided to open up a Home Depot card to build my husband's credit. We put 1/2 on the card and 1/2 on my debit card. This was on 11/28/20. The sales person who helped us said we couldn't get the washer and dryer until 1/9/21. Though it was over a month away we decided that would be find because we were going to custom build a pedestal for this purchase and I would need a bit to complete that project. We were told that we would get a phone call the day before to give us our delivery window. We never received a call on 1/8/21. I had to call to see what is going on with the delivery. I found out the washer and dryer delivery was now pushed out to 2/17/21! We received no phone call, no heads up. My washer has since quit working so now I do not have a washer. I went to the store to see what we can do or if they have a comparable set I can get sooner. The sales person said we may be able to get the washer and dryer set in white sooner, but couldn't guarantee this either. The sales person who was helping started talking about their MLK sale deals. I found another set, the date we could get this one was 2/5/21 and that was not a guaranteed date. We decided to get a refund and try somewhere else, however the refund is where it gets super fun.
This is where everything gets super fantastic. We had already paid off the Home Depot card and they froze the account because it isn't normal for people to make a big purchase and pay it off so quickly. I spoke with a manger and he said he would get me a cash refund due to all the issues we had. I was like great this is fantastic. The manager left and 10 minutes later came back and said he cannot give me the cash refund he said he would. It would all have to happen the way we purchased it. The manager also made a comment he would like to see the corporation just do away with appliance sells because his life would be easier if they didn't have to worry about them. This was not professional.
My husband was on the phone forever with the Home Depot card to get it unfrozen to accept the refund. Once he got through they said we have to call back in 2 days to see if the refund went through, but the account will be frozen until the refund pushes through. Once the refund is complete it will be 7-10 business days for us to get a check for the refund. They cannot electronically push the refund back to the bank that paid off the card.
The communication is lacking. While we were trying to work out options with the store the lady in the front let us know that there has been so many issues with appliances and people have been waiting 4+ months for their appliances to come into stock. Had we known this we would have shopped elsewhere or went with another manufacturer. The lady also said that the delivery/warehouse personnel are a 3rd party provider and they are hit and miss with the communication to the customers and there is nothing they can do about it. I would love to know why they are even selling items they know will not be in stock for 4+ months. Why they are doing business with 3rd party vendors that are known for lack of communicating with their customers? All of this reflects badly on them. They did nothing to make this purchase right. I am out a washer and dryer, I have to wait a week to 2 weeks for a refund. All of this could have been okay had honest communication taken place. Once we get the refund we will be canceling the credit card. My husband is a contractor who has many times gone to Home Depot multiple times a day to assist his customers. Because there was nothing done to make this right he will be using Lowe's now for this daily construction needs.
My suggestions for the store to improve:
1. Be honest with the customers. Let them know that the manufactures are being delayed and the purchases can take months to arrive.
2. Do not have sales for items you do not have available to customers. Most of you customers will need the appliances soon otherwise they would not be shopping for appliances.
3. Do not offer a solution you cannot follow through with.
4. Don't blame all the issues on other companies. The people you do business with will reflect positively or negatively on you. If you continue to get complaints do business with another company that can keep YOUR promises."
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1/5
2021-01-07
Never buy appliances online from Home Depot
"I bought Samsung microwave and installed by Livermore home depot. Two days later it broke down. Call HD and they refuse to replace the unit citing that It passed their two day policy. They ask me to call Samsung and get it fix as it is out of their hand after two days. I called Samsung and after two visits they determined the mother board is not good. The tech ask me to call HD demand replacement as it is new unit. I called HD and the manager at the Livemore location arrogantly state that it is their policy after two days they are not responsible. She call call Samsung on my behalf. Up to now almost 3 weeks, the unit was bought to help take care of new born child is till down.
I'm stunt knowing such policy, I probably would not by from them but Costco, or Lowe's. Imaging store does not standby the quality of the product they sell.
Buyer beware of this policy."
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1/5
2021-01-05
The buck doesn't stop anywhere
"First delivery of the day. But, somehow, he could not cart the washing machine away. So, he said I would get a call and they would come back and pick it up in 2 days. That didn't happen; we got a call from "Last forward mile" telling us we had to call another number to arrange the pick up and that we had to keep the WM in our driveway for as long as 2 weeks. Calls upon calls upon calls -- no one knows anything about anything, they are just the middle man, no one has control over anything, but they are all very sorry for the inconvenience. A total joke."
1/5
2021-01-01
Will never order from homedepot.com again
"I called about an hour and a half after placing an online order for a Roomba i7+. I was told that I was outside of the 45 minute cancellation window and to call back in a couple of days to cancel it. Long story short, 4 calls later after getting the run-around each time I was informed by the last rep that I was misinformed by the rest of them. Now I have a product that I have to take the time and effort to drive to a store in order to return it when it easily could have kept from ever being shipped. Never ordering online from Home Depot again."
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1/5
2020-12-27
DO NOT BUY APPLIANCES FROM THE HOME DEPOT IN KINGMAN ARIZONA.
"Let me start out this review by saying I'm a disabled veteran living in a camper on a fixed income with my unemployed wife. The day after Thanksgiving our primary cooking appliance, a convection microwave broke. On November 29th we went to the Home Depot in Kingman Arizona to order a new one. We ordered a Kitchenaid model KMHC319ESS for almost$700. Did I mention a fixed income? Original delivery date was set for December 4th. A few days prior to the delivery date I received a computerized phone call staying that delivery was postponed until December 18. We went to the store and an employee there told us they didn't understand the delay as there were over 80 in available according to their system. Fast forward to the 18th, and delivery is again postponed to December 26th, after Christmas. Did I mention this was our primary cooking appliance? Day after Christmas my wife calls the Home Depot in Kingman Arizona, and they now say delivery postponed until January 2nd. Customer service this time states that according to their system the have over 120 available for shipment. We have been without our primary cooking appliance for over a month. I am telling anybody and everybody who's will listen, DO NOT BUY APPLIANCES FROM THE HOME DEPOT IN KINGMAN ARIZONA.
Thank you."
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1/5
2020-12-22
Fool me once, shame on me...
"I ordered a desk back in September that was set to ship on a particular day. The day before the desk was to arrive, it still had not shipped so I called HD Customer Service. They informed me then that my item was actually on back order. They could offer no reason as to why I was not informed sooner. I had to cancel the order as I didn't want to wait indefinitely. I figured that was just a mistake on their part and although frustrated, I chalked it up to Covid. Fast forward months later... I ordered a different desk that I had been emailed that it was back in stock! This was the desk I really wanted and my daughter was so excited too! Again, I day before it was scheduled to arrive, I called them and, AGAIN! "Sorry, it is back ordered!" Now I am LIVID! They should have corrected their system after the first debacle but did not! There is absolutely no concern for the customer! No concern at all. They offered 10% off a future purchase. There is no way in Hell that I would ever order from them again!!! I am done with Home Depot"
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1/5
2020-12-15
Do not order curbside pickup at home depot
"Do not order curbside pickup here. I needed two items today. One item was ready for pickup. The other was not despite being available in the store. In the store, I was told I could buy the other item but they couldn't cancel it there because the original order had already started shipping. After getting home, I called Home Depot to cancel. For some reason, they were shipping that item to me and would not cancel the order."
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1/5
2020-12-11
Just an Awful Company Top to Bottom
"I know Home Depot is already reviewed terribly, but I thought I would add to it. My frustration with this company couldn't be higher. That's why I shop Menard's whenever I can.
Anyway, I ordered $20k worth of appliances. A few arrived damaged. Has taken months to get anyone to respond. The HD delivery company, Forward Final Mile, is a sham and an embarrassment. Terrible delivery people, unprofessional service. Part of buying the appliance is delivery included. Delivery team refused to move appliance where it belongs. Contacted Forward Final Mile directly (this is really just Home Depot's brand of delivery, not a private company or anything, so in all actuality this is the same as Home Depot) and they refused to move the appliance.
Had a carpet measure for carpet install. Been trying to get them to email me the measurements with the pricing and products for days, still hasn't arrived. I need my carpet in and I have to drive to the store to get a print out, apparently. Pricing wasn't honest or up front.
At HD, no one knows anything, no one can do anything to help. Just an awful experience top to bottom. Take your business elsewhere, especially if you're a pro."
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1/5
2020-12-10
Home Depot refused to refund or send product.
"Ordered 2 products online at home depot and only 1 arrived. Box was damaged. Let the fed ex driver know and he said to call home depot. I contacted home depot and told them of the damage and I kept box and all contents for inspection. Home Depot told me it was my job to do an claim with fed ex. I explained I already told the driver and he said to call home depot. At this point home depot said they would not send me the product. So I said I want a refund. They refused to refund me and told me to call my credit card company for a resolution.
I have never run into this before. Even my credit card company was baffeled. I called again to home depot hoping I just got someone that didnt know what they were doing. I got the same answer from another agent.
I am writing this to make everyone aware if you get a partial shipment do not expect them to send the product or refund it. BUYER BEWARE."
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Home Depot is ranked #49 in home & garden
Home Depot is ranked #16 in home furnishings
