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Online order delivery
"We ordered a refrigerator online from Home Depot. We had a delivery date set for the next week. We had an email confirmation that they were going to deliver it that day and at a spicific time. The time came and went with no delivery, so we called Home Depot and were told that the delivery was attempted. That wasn't true because we had been home all day. Then they said that they had tried to call Us to verify the delivery but that there was no answer. The phone number they had for us was an old number that was no longer in service however on the delivery instructions we gave them a phone number to call and they just didn't bother to call it. Plus, as we had already confirmed for delivery day and time via email the phone call was unnecessary. We set another delivery date for the next week. We got a call A couple of days before the scheduled delivery verifying that we still wanted the refrigerator and we told them yes and they said it would be delivered in two days. When the delivery day came around again we had not received an email or phone call verifying at a time so we called them to see when they were going to deliver a refrigerator. We were then told that we were not on the schedule for delivery that day and that there was no Way that they could deliver it that day. We escalated to see if there was anyway we could get it delivered and we were told no. The soonest we could get delivered was in another three days. At this point, we are at over two weeks without a refrigerator. Home Depot doesn't seem to care that their delivery process is a problem, they have made no effort to make things right with us. The best they can do is say "oh we will reschedule it" but even that is days away. "
Have to pay for something never received
"I made an order online. The product was never received but showed "delivered', so I called Home Depot Online & Home Depot Credit Card to find out what was going on. They started dispute process & now 2 months later I am being told that the case was closed in favor of HOME DEPOT ONLINE only because their record shows the product was delivered. So now I am being told to pay for over $320 for the product I NEVER RECEIVED. This was not the only one I had bad experience with their online order, but this is just unbelievably terrible experience & I am responsible for something I don't even have a possession on. DON'T BUY ANYTHING HOMEDEPOT.COM, their delivery from store is also terrible."
Unsafe Tool Box
"I bought the 52inch husky tool chest, it buckled and became unstable just a few weeks after the three year warranty expired. Home Depot / Husky did nothing about it because the warranty expired. I asked if they would sell me just the lower box, considering the upper and lower box comes in separate packaging. Home Depot refused to sell me just the lower portion. I wrote a review of my experience and included pictures of the tool box and how it broke, Home Depot rejected the review to prevent other customers from seeing it. I just want to inform other potential customers of the dangers associated with the poor quality of the box and Home Depot's disregard for customer safety by not providing safe tool boxes that perform to the specs, the 1,000 lbs capacity for example."
Refused to deliver and refused to refund
"I placed a 2800 order for delivery. They flaked twice for delivery from the store. Both were no call no shows. They told me it would cost $90.00 more if I wanted the delivery that week. I was sent poorly packaged and damaged goods from their distribution center. I spent over seven hours on the phone trying to get my money back. This is the most pathetic Home Depot I have encountered. I would not even recommend it to someone I do not like.They are now calling me to change my reviews but they wont refund me for the items they did not deliver. They are stating that they did make the delivery."
Online Delivery To Store Horrible!
"Ordered a CB radio antenna online for pickup at my local store. The tracking says it is due for pickup tomorrow, but the UPS tracking number supplied by Home Depot says the antenna hasn't even been given to them yet after 5 days. I'll update this if they ever do decide to deliver the antenna I bought from them."
Home Depot Exteriors Nightmare
"Day 272 of Home Depot Exteriors Nightmare. Hired Home Depot Oct 25, 2016 to professionally install James Hardie Board on our home. 272 days later the installation is still not complete and what has been installed is not a professional installation. The original installation team has been fired. Trying to contact some one with Home Depot Exteriors is impossible. When a Home Depot employee has been to the house they state that installation is not professional, installation does not adhere to James Hardie installation guidelines, would not be happy if this were their home, but don't say I said that I would lose my job. 272 days of Home Depot Exteriors Nightmare!"
SET NEVER SHIPPED AND CUSTOMER SERVICE WAS AWEFUL
"I am giving this a one-star because of my experience with the order fulfillment. The actual set is nice and comfortable. I originally ordered this set from Home Depot.com and they royally screwed up this order that I nearly waited 1 month before I was able to get my hands on this set. The only time I was able to receive the correct product is after I went into a store and asked for a manager to locate this item and have it delivered because it was apparent that Home Depot.com was not going to fulfill the order.Before this happened, I waited nearly a month for delivery of this item and it never came. It was scheduled to arrive at my home in early June, but a few days after the latest estimated arrival date has come and gone, I began to call the service line continuously. I was first told they didn't know what happened to the item and will call me back when then find out. A few more days went by and I had to call in to be told that the item was lost by the shipper! I was told that they will reorder the item. Another few days go by and instead of reordering the item, I was told that the item was never shipped in the first place and is on back-order (this was never explained earlier and it quickly became clear that Home Depot had no idea what was happening). I had to call several more times just to have them follow through on their promise and actually refund the money for this product. At the end of this ordeal I had spent hours of total time on the phone over 7 different phone calls and got nowhere. The most ridiculous thing is they acted like this was no big deal the entire time and it aggravated me!"
"It is the worst in whole world. We bought a washer and dryer on home depot website.The promise of delivery is on Wednesday 12th.The deliverer said that there is your dryer but no washer. so you have to call home depot.we called, home depot said"I will look it up and call you."it's Wednesday.never call!so we again call Thursday.the operater, she's names Raby, she same said again. ofcourse never get call.we called again, we talked to the manager on Friday.manager is ""I will look it up and call you."yes, there is no call.WTF!!!!!refund it if lost.we are furious."
Not Military Friendly
"content://media/external/file/8225Did any of your management ever serve in the military.Evidently not"
Horribble costumer service
"I bought a dewalt tool it has life guarantee after 4 days it broke so i went to home depot to replace it At elgin 95 north randall road cashier alexandra gave me attitude and refused to replace it. They need to train their workers to give better service because they dont have a clue what life guarentee means, so i bought another tool in the same store only because i dont have time to search for another store. Very poor quality service "
Is negative 5 stars an option?
"Yeah, I know Home Depot has a lousy rep, but I needed a gallon of paint and nobody in my area stocked the color that I wanted. So I ordered it off the HD website and selected ship to store. How could they possibly screw that up? It turns out lots and lots of ways. Placed order 7/5/17 and on 7/11/17 got a phone call from the store at 10:30 PM that the order was ready for pickup. They call at 10:30 pm?!?!? Told them I'd be in noon-ish today. Went to the store about 11:45 and waited about 40 minutes to speak to somebody because of ONE PERSON in front of me. The incompetent person waiting on her couldn't figure out what to do to solve that problem either. Spoke to a CS rep, was told that my order wasn't ready. Told them the store called me to say it was ready. They lied and said nobody from the store could call me or they'd have a record of it. Showed them the call log on my phone to prove that the store called. Was told it was a mistake. Asked to speak to manager. Waited. Waited. Waited. Finally told manager was busy and would call me. Wasted more than an hour, left store without paint. Received call from manager. Said CS person screwed up, paint was there. Asked about call, said yeah, they called, CS person was wrong about that too. Asked if they were going to send me the paint since I wasn't going back to the store. Told no. Asked them to cancel the order. Manager said she would, I'm betting she doesn't and they try to screw me on that too. Absolute incompetence and lies start to finish. Stay away from Home Depot. Even something that should be simple enough to be foolproof will not go smoothly. With HD NOTHING is foolproof, they're big enough fools to botch anything. "
"Went to Home Depot tonight to buy a stove, found the one I wanted but there was only one person working in appliances and she was with another customer. I stood and waited for about 15 minutes in her full view, she didn't even look up and acknowledge that I was waiting or say I'll be with you as soon as I can..nothing. I decided to walk around the store to see if I could find someone to help me, I did speak with a couple employees and asked if someone could help in Appliances , nope..no one else could help out there, you will have to wait. Went back to that dept and waited another 15 min or so, again no acknowledgment that I was waiting . Left the store and went to Best Buy next door , bought the stove I wanted for the same price but with free delivery and install. Was out of Best Buy receipt in hand within 15-20 min. Plenty of employees to help the customers , very disappointed in Home Depot service."
Most frustrating customer service I have experienced, up there withAT&T
"NEVER order from Home Depot online! terrible run-around trying to get a $40 item replaced! Huge pain in my a$$"
"2 months ago I ordered a screen door..after many calls from Zapitat..no one in home depot canada knows who they are..(strange they dont know who does their installi g) emails etc. It arrived..but wrong door..tried phoning customer care..home depot direct..stayed on hold for 30 minutes..was told probably best to email..phoned HD ancaster ontario..asked for manager..no call back..he deferred it to lady at customer service..who then gave me the customer care number..and so on it goes..I am going to ask them to take the door back and I'll go elsewhere..going to start shopping at Canadian Tire.."
Helpfulness in the Electrial Dept
"What a breath of contentment and peace of mind to have a Professional Electrician to assist me in making my decisions in the electrical dept., employee by the name of "RICK" was so knowledgeable, polite and acted like he really wanted to be there. Not only did he assist me in making my decisions he explained the difference between the different kinds of lights. Way to go Home Depot but the only down point is he is only Part time what a waste of knowledge he brings a lot to the store!!!!!!!!!!!!!!!!"