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3.69 / 5 (1,200 reviews) average score over the past This merchant had 63.33% positive reviews over the last Six Months
Six Months
Positive: 760
Neutral: 73
Negative: 367
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Customer Reviews | Filter Reviews
1/5
2025-02-21
Bad experience
"Ordered two items and waited a long time for delivery before I received a email stating that they are canceling my order because they couldn’t get those item from there supplier.
Should have know what they had in stock before original sale was made."
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1/5
2025-02-21
Product
"Never received it, but we have already been charged for it. Getting tired of waiting without an actual personal email letting us know what is going on. Why would you charge us if the product hasn’t even shipped yet? Poor customer service."
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4/5
2025-02-21
Overall Good Experience
"I ordered a air filter and air filter cover for a B&S 8.75 HP motor. I received them in good condition and was a good OEM fit. I was pleased with the transaction and probably would order from Jack's again."
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5/5
2025-02-21
Ronnie
"Hard to find part quickly delivered and problem solved.."
5/5
2025-02-21
great experience
"only place that had the part i needed"
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5/5
2025-02-20
Right product on time.
"Needed a door spring for an old but good dishwasher. Jack had the part and delivered it promptly. Price was right too."
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2/5
Updated on: 2025-02-20
Communication
"Failure to communicate on manufacturer's levels of out of stock since my order was placed on 13 Jan. I understand that you don't control your manufacturer's inventory but you do control yours and you should have communicated that information BEFORE your customer placed the order."
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3/5
2025-02-20
Slow delivery
"The wait to receive the product was a bit long"
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5/5
2025-02-20
Great source to get the parts you need if you have the skills to repair things yourself
"The part wasn’t exact but I could retrofit it to make it work"
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5/5
2025-02-20
Parts.
"They have managed to find old Wheel Horse parts. While most are obsolete."
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5/5
2025-02-20
Airens Show Blower parts
"Ordered two different Airens snow blower parts at two different times. Both were available when few other suppliers had them. Both parts shipped in the original Airens boxes and both delivered in a good time frame, quickly. My new supplier for small engine and other products supplier."
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4/5
2025-02-20
carb rebuild kit
"Ordered part, online ordering was easy as any other place. price was in the ballpark. arrived in a timely manner, haven't opened the box yet, when the weather breaks I'll get right on that."
5/5
2025-02-20
Super easy to find the exact part I need
"Great diagrams of my equipment. Easy to find the exact part I need. Fast shipping. Great emails for communicating of order and delivery"
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5/5
2025-02-19
Fast shipping and great prices. Will be my go to in the future
"Fast shipping and great prices. Will be my go to in the future"
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1/5
2025-02-19
Horrible Lead Times
"Waited 2 weeks for a power cord only to have the lead time continue to push out with no set dates or answers to getting the part."
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346 - 360 of 104284 reviews
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Retailer Information
Address:
1745 W Jarrettsville Rd Jarrettsville, MD US21084
Contact:
9-6 EST M-F, 9-5 EST Sat
877-737-2787
orders@jackssmallengines.com
Jacks Small Engines
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Category Rank
Jacks Small Engines is ranked #1 in home & garden
Jacks Small Engines is ranked #1 in gardening & landscaping
