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5 / 5 (3 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
Six Months
Positive: 3
Neutral: 0
Negative: 0
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4/5
2017-04-28
"Thanks! I will order again!"
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5/5
2017-04-26
"Fast and Easy to order online"
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power-graphics from power-graphics.com has responded
Posted Apr-26-2017Hello Rob, Thank you for the review. We know that your time is important so having a quick ordering process is a must! Please let us know if you have any other questions.
4/5
2017-04-26
"I was able to find a bag that worked for my needs."
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power-graphics from power-graphics.com has responded
Posted Apr-26-2017Hello Bethany, Please let us know if you have any questions on this Travel Bag 63. Thanks for taking the time to do the review.
5/5
2017-04-25
Wow!
"Great customer service! Thank you!"
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power-graphics from power-graphics.com has responded
Posted Apr-25-2017Kait,
Thank you so much for the great review. Please let us know If you ever need anything else.
Thank you so much for the great review. Please let us know If you ever need anything else.
5/5
2017-04-20
Heather is great.
"I have been working with Heather on a couple of issues and she's been great."
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power-graphics from power-graphics.com has responded
Posted Apr-20-2017John, So glad she could help you out. Please let us know if you need anything else.
5/5
2017-04-19
Thanks Anthony!
"Anthony walked me through order process - very helpful"
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power-graphics from power-graphics.com has responded
Posted Apr-19-2017Reed,
It's great to hear that Anthony was able to walk you through everything. Please let us know how this banner turns out for you. If you need anything else please let us know. Thanks for the review!
It's great to hear that Anthony was able to walk you through everything. Please let us know how this banner turns out for you. If you need anything else please let us know. Thanks for the review!
5/5
2017-04-12
"JP assisted with ? And answered promptly with straight forward info...."
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power-graphics from power-graphics.com has responded
Posted Apr-12-2017Bill, I'll be sure to pass on the great feedback to JP. We're so glad all the questions you had got answered. Please let us know if you need anything else. Thanks for the review.
5/5
2017-04-11
Extraordinary Customer Service
"Heather and Yelena have been such a huge help to me! I messed up the order by not realizing that the banner stand I ordered had a minimum height and they have gone above and beyond to help me correct the issue and deliver my order on time. Everyone is always very kind and helpful when i call (and i call in a lot)!"
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2/5
2017-04-06
"We reeived a damaged carry bag and were told sorry it is not covered by warranty. Also could not figure out how to open the banner and there is no video or instructions to explain that you have to pull it out with needle nose pliers if it accidently falls all the way down into the banner well. There is also no video or instructions to explain how to extend the pole. The banner printng was very well done."
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power-graphics from power-graphics.com has responded
Posted Apr-12-2017Thank you for taking the time to do this review. It's so important to us.
If the bag gets damaged in use, we do offer replacements, but that kind of damage isn’t covered under warranty. A bag that was damaged in transit would need a shipping damage claim, but that damage needs to be reported right away and after more than a month we can no longer make that claim with UPS. We did go back and read the emails where we were helping you with the stand, and no mention of the bag was ever given, so I'm sorry if we missed that.
In regards to the lack of instructions / video about pulling your banner out with needle nose pliers, really there aren’t instructions on that because it’s not supposed to happen. When something strange like that happens because of damage or rough handling in transit, the best thing to do is what you did, which is contact us so we can help resolve the problem.
We’ve never had anyone request video instructions for the pole in the past, but we’ll certainly consider adding them. If you do need help with the pole please call us.
If the bag gets damaged in use, we do offer replacements, but that kind of damage isn’t covered under warranty. A bag that was damaged in transit would need a shipping damage claim, but that damage needs to be reported right away and after more than a month we can no longer make that claim with UPS. We did go back and read the emails where we were helping you with the stand, and no mention of the bag was ever given, so I'm sorry if we missed that.
In regards to the lack of instructions / video about pulling your banner out with needle nose pliers, really there aren’t instructions on that because it’s not supposed to happen. When something strange like that happens because of damage or rough handling in transit, the best thing to do is what you did, which is contact us so we can help resolve the problem.
We’ve never had anyone request video instructions for the pole in the past, but we’ll certainly consider adding them. If you do need help with the pole please call us.
5/5
2017-04-05
"Spoke with 2 representatives, they were both extremely helpful, patient, and knowledgeable."
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power-graphics from power-graphics.com has responded
Posted Apr-11-2017Hello Jose, You talked to JP & Heather. I'm excited to pass this great review on.
5/5
2017-04-05
Pew pew! awesome
"Easy check out process. Great price!"
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power-graphics from power-graphics.com has responded
Posted Apr-07-2017Hello Roger,
Thank you for the great review. I show this order is out for delivery now! Let us know how these Mightee Mounts work for you.
Thank you for the great review. I show this order is out for delivery now! Let us know how these Mightee Mounts work for you.
3/5
2017-03-30
Cheap products made expensive due to excessive shipping costs.
"Their UPS shipping charges are crazy-expensive...three times what it would cost if they shipped via USPS."
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power-graphics from power-graphics.com has responded
Posted Apr-07-2017Tim,
We do not ship USPS for many reasons, the biggest being our customers weren't ever getting their orders. UPS does price shipping by using dimensional weight not what the actual product weighs. So altho these products are light in weight they are long. You have a Plastic SnapGraphic that is 36" long and needs to go into a box that supports that.
I did want to see what USPS would have charged to ship this to you and the quote they gave me was: 14 days to deliver and cost was $22.58. They did say the product could come quicker, but 14 days was a guarantee. They also told me that this type of a shipment would need to be dropped off at a facility. I hope this helps explain why USPS isn't the shipping method most of our customers would choose.
We do not ship USPS for many reasons, the biggest being our customers weren't ever getting their orders. UPS does price shipping by using dimensional weight not what the actual product weighs. So altho these products are light in weight they are long. You have a Plastic SnapGraphic that is 36" long and needs to go into a box that supports that.
I did want to see what USPS would have charged to ship this to you and the quote they gave me was: 14 days to deliver and cost was $22.58. They did say the product could come quicker, but 14 days was a guarantee. They also told me that this type of a shipment would need to be dropped off at a facility. I hope this helps explain why USPS isn't the shipping method most of our customers would choose.
5/5
2017-03-30
Very Expensive Shipping
"I couldn't find everything I needed for the replacement parts for the economical pull-up banners. I think the shipping is too expensive for such a light and small package."
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power-graphics from power-graphics.com has responded
Posted Apr-07-2017Alicia,
We know finding support poles are hard since every stand has a pole that is pretty unique to the stand. We do hope that this generic pole fits.
Shipping is done off of dimensional weight, and our site is linked with UPS so the current rates are always given. I did check this cost just to be sure and it was correct. Please let us know how the pole is working for you.
We know finding support poles are hard since every stand has a pole that is pretty unique to the stand. We do hope that this generic pole fits.
Shipping is done off of dimensional weight, and our site is linked with UPS so the current rates are always given. I did check this cost just to be sure and it was correct. Please let us know how the pole is working for you.
5/5
2017-03-28
HURRY!!!
"Called for help and they got my order turned around ASAP. Great job!"
power-graphics from power-graphics.com has responded
Posted Mar-29-2017Steve, Thanks for taking time out of your busy day for this review. So glad we could get this order going so quickly for you. Please let us know if you need anything.
5/5
2017-03-28
Great deals all year long.
"It was a very good experience, I will be coming back soon."
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power-graphics from power-graphics.com has responded
Posted Mar-29-2017Robert, Thank you for the great review. This order has shipped already so please let us know how the Jumbo banner stands works for you.
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Retailer Information
Contact:
10am - 6pm, M-F
801-569-2323
877-389-8645
info@power-graphics.com
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power-graphics.com is ranked #108 in business & industrial
power-graphics.com is ranked #4 in printing & publishing
power-graphics from power-graphics.com has responded
Posted Apr-28-2017