Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 0
Write a Review
Customer Reviews | Filter Reviews
2/5
2012-03-17
"I thought this seller did an excellent job of getting my order to me on time and in good condition, but I found this same helicopter else where for less than half the price, so i probably won't order from them again because of their high prices."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
1/5
2012-03-07
"Step 2 whit RC Helicopter.
After i receive instructions book from RC Helicopter, i make a test whit the quadcopter.
1. slow speed first, stay on floor. check whit the différents options on the transmitter. Everethings is ok.
2. I am go outside whit the quadcopter.
Surprise: when i put the trottle higher....smooke come from
the cokpit and from on motor. I stopped everethings.
3. I am wait 30 minutes, and i check if the quadcopter fly.
Nothing from the all motors.
I write to the company, and because we have a lots of problems whit the machine, i aske to the company for a refund.
I am wait the answer from the company. Normaly it's need 2 or 3 email messages or wrote whit the chat line on the rchelicopter web site. It's long to have answer.
but i am wait, the machine cost: 900.00 $ in canadian money.
thank you"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2012-02-20
"I ordered an RC Toyota FJ Cruiser for my son for Christmas in late November and chose the cheaper postage option. The vehicle arrived in early December - sooner than I had expected. My son LOVES it :-) GREAT PRODUCT, GREAT SERVICE, HIGHLY RECOMMEND THIS PRODUCT AND COMPANY!!!
Ben, Brisbane, Australia."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2012-02-16
"Wonderful experience. Considering it had to come all the way from the Far East to the UK and the time of year (approaching Xmas) I thought it arrived in very good time. It was well packaged to prevent any damage in transit. When I asked questions of customer service before buying I always got very quick, curteous and helpful replies."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2012-02-11
"Sanhuan SH 6030 Lightning
Helicopter arrived in time expected and in good condition. Ready to fly right out of the box."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2012-01-31
"Great experience so far. I have bought numerous items from RC Helicopter Select...3 Helis, charger, spares etc...Great delivery and very good customer service.....look forward to buying more stuff before my wife finds out....!"
4/5
2012-01-25
"hi waited 2weeks not bad product works ok but a few things missing notting mager opening a small hobby shop will order other products thanks"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2012-01-23
"Prompt shipping with excellent package tracking. One part was damaged during shipping, but one contact to customer service and a new part was on the way, again with excellent tracking info."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
1/5
2012-01-13
"I ordered a tank with extras (sound,etc) and I received the basic. I paid extra for expedited shipping (3-10 DAYS) and it took 1 month. They have not apologized for the delayed shipping or offered any compensation after I had paid extra to get it faster. When I received the tank, it was damaged (parts broken off, the antenna twisted, the controller was broken) so I requested a refund (expecting to incur shipping costs from Ontario to BC - not to CHINA!!) Apprenantly they can have the Buyer (me) send it to either warehouse and they want this sent back to China (it will cost me about $400.00 to send to China) needless to say I am now stuck with a piece of crap that is damaged because I am not spending $400 in shipping to send back a $120 tank! I will not be doing business with this company again!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2/5
2012-01-12
"I ordered a DH9116 from Helicopterselect.com. The shipping was OK - not great, even with expedited shipping. The price was $40 more expensive that other sellers (unfortunately I found that out after I had ordered). My biggest frustration is that they did not send my complete order and when I pointed this out repeatedly, they ignored my messages. It's been weeks and I still have not had any response from them and have not received the rest of my order. In addition, the product they sold me has already failed after two weeks(despite no real flying and no crashes). I'm very disappointed. Seems like once they have your money they really aren't interested in customer loyalty.
Update: Jan 19 - I finally received the remainder of my order today. I'm still not impressed with these guys."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
4/5
2012-01-10
"The customer service are good. They do answer your Q. Unlike others, after you paid your items they will somehow ignore you. I'll shop on Rcheli in future."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
4/5
2012-01-07
"Product ordered was delivered as expected. Shipment came from Hong Kong, not Canada. That was expected that after reading online reviews. Received followup delivery email after Canada Post didn't deliver to door. +1 for them following customers order deliveries. Slight discrepancy between the order invoice and the Money Bookers charges (-1) due to change in exchange rate from the order date and the Money Bookers charges. Glad the online coupon found when ordering took care of that discrepancy between invoiced and actual charges. So overall somewhat satisfied with the purchase and the product delivered. PayPal option would be nice."
5/5
2012-01-04
"This site is legitimate. I received the item I ordered. The live chat customer service person was knowable and responses quickly. I have only tried the paid delivery and it arrived promptly. The packaging of the item was damaged unfortunately but the item itself was alright."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2011-12-28
"Excellent web site! Easy to navigate and loads of information to help you select which product best suits your needs. I will definitely be shopping here again."
3/5
2011-12-28
"well my order was express 3-7 days and i haven't received it yet .. I know its xmas time so it maybe a bit delay.. but problem is since the 18 dec there have been no movement on my parcel.. I really hoped it would have been here by the 28th ... But i guess i'll have to wait and see what happens cause when u pay for an item express it should aleast be able to know where your parcel is and shouldn't take as long time as normal postage... but if it takes a very long time to get here i will be asking for a refund on my express payment"
31 - 45 of 92 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
Are you this business?
Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More
Retailer Information
Contact:
9:00 AM to 9:00 PM
customerservice@rchelicopterslect.com
RC Helicopter Select
visit the website
Share RC Helicopter Select's Store Rating
