Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
3.94 / 5 (18 reviews) average score over the past This merchant had 72.22% positive reviews over the last Six Months
Six Months
Positive: 13
Neutral: 0
Negative: 5
Write a Review
Customer Reviews | Filter Reviews
5/5
2024-11-05
smooth delivery
"order processed / shipped / received - solid feedback along the way"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
1/5
2024-11-05
Robot doesn’t work.
"My litter robot doesn’t work properly. Just bought a new one. Have to pay for shipping to send it so they can repair it. There is not a possibility of you going to the store because it’s all online. So you can’t speak to anyone except by email. It is just not good customer experience"
RobotShop from RobotShop has responded
Posted Nov-05-2024Dearest Customer,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience with the Litter Robot.
After reviewing your account, we could only find an order for the Hiwonder Handlebit Micro
Programmable Controller. If you have an older account or a different order number for your Litter Robot, please reach out directly so we can assist you promptly. It would be our pleasure to help you resolve any issues with your unit.
As a worldwide distributor, we offer support via email to ensure all customers receive assistance within 24 hours. Our specialized technicians also provide video guides and straightforward troubleshooting steps to make your experience as smooth as possible.
Please don’t hesitate to email us at support@robotshop.com with your order number or any additional information, and we’ll do our utmost to resolve this quickly.
Thank you again for your feedback, and we look forward to helping you.
Best regards,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience with the Litter Robot.
After reviewing your account, we could only find an order for the Hiwonder Handlebit Micro
Programmable Controller. If you have an older account or a different order number for your Litter Robot, please reach out directly so we can assist you promptly. It would be our pleasure to help you resolve any issues with your unit.
As a worldwide distributor, we offer support via email to ensure all customers receive assistance within 24 hours. Our specialized technicians also provide video guides and straightforward troubleshooting steps to make your experience as smooth as possible.
Please don’t hesitate to email us at support@robotshop.com with your order number or any additional information, and we’ll do our utmost to resolve this quickly.
Thank you again for your feedback, and we look forward to helping you.
Best regards,
5/5
2024-10-13
Revolutionary robots
"Revolutionary robots with artificial intelligence that help me in my daily life !"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
RobotShop from RobotShop has responded
Posted Oct-15-2024We're thrilled to know our products are making a positive impact in your life! It means so much to us that you've shared your positive experience. Thank you for your kind words and for being a part of the RobotShop community!
5/5
2024-09-06
Perfect from A to Z; items, website, service, prices and passionate people at the helm
"When buying items from RobotShop I save hours knowing that they have the best prices and service.
Just browsing the catalog, plus looking at new items, those on sale, gives me more energy and creative ideas than a full pot of coffee in the morning.
Incredibly active store that is an absolute inspiration for creators, makers and all of us who live in this new era of the 'da Vinci World of Creativity at Home'."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
RobotShop from RobotShop has responded
Posted Sep-09-2024Thank you so much for your kind and inspiring words! ? We're thrilled to hear that our catalog and services bring you such joy and inspiration. It’s amazing to know that our products and deals fuel your creativity and passion—just like a strong cup of coffee! ☕️ We’re honored to be part of your creative journey and will continue to work hard to provide the best prices, products, and services. Your enthusiasm motivates us, and we’re grateful to have incredible creators like you in our community. Keep creating and exploring—together, we’re shaping the future of innovation! ?✨
5/5
2024-08-16
every project and component has been very useful.
"my grandson and I are quite impressed with the projects and components we have purchased in this past year."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
RobotShop from RobotShop has responded
Posted Aug-16-2024“This review made our day! ” We appreciate your business “
4/5
2024-08-15
Good selection of stuff
"Good slection of electrical and electronic products. Quick customer support"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
RobotShop from RobotShop has responded
Posted Aug-15-2024"Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a positive experience with us."
5/5
2024-08-14
Good service , lack of a straight forward answers sometimes
"I do believe that Roboto customer service are trying to do their best to assist, but somehow through my experience I find out several times. I have the lack of straightforward answer my ask questions I got like a house answer ask three questions. I get the answer for one question please pay attention to this And straight away circle around"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
RobotShop from RobotShop has responded
Posted Aug-14-2024Thank you for sharing your feedback. I genuinely appreciate your understanding that our team is trying to assist to the best of our ability. I’m really sorry to hear that you’ve had moments where the answers weren’t as clear or direct as you needed them to be. We definitely don’t want you to feel like your questions are going in circles.
Your experience is important to us, and we’ll make sure to focus on providing more straightforward and comprehensive responses moving forward. If there’s anything specific that still needs clarity, please let us know, and we’ll do our best to get it sorted out right away. I will communicate with you shortly via our support team and your last email sent :-) Kindest Regards,
Your experience is important to us, and we’ll make sure to focus on providing more straightforward and comprehensive responses moving forward. If there’s anything specific that still needs clarity, please let us know, and we’ll do our best to get it sorted out right away. I will communicate with you shortly via our support team and your last email sent :-) Kindest Regards,
5/5
2024-08-13
Top notch service
"Everything that I ordered was top notch (components & accessories). Items arrived quickly if I may say so"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
RobotShop from RobotShop has responded
Posted Aug-14-2024"Your review put a big smile on our faces! Thank you for recognizing our efforts and for being such a valued customer. We appreciate it greatly."
5/5
2024-08-13
best robot shop
"this place is amazing! well stocked beyond my imagination, they have electronics items that I never knew existed!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
RobotShop from RobotShop has responded
Posted Aug-14-2024Wow! We are blown away by your review. It made our day here at RobotShop!
3/5
2024-08-13
Kept delaying delivery
"I placed an order and one item was out of stock. Your business kept delaying the delivery date. I got tired of waiting and canceled the order. I created a new order without the out of stock item."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
RobotShop from RobotShop has responded
Posted Aug-14-2024We are sorry to hear about the delays with your order. We do our best to respect the estimated delivery times provided to us by the manufacturers, but we understand how deceiving this can be when unexpected delays occur. I apologize that we fell short of your expectations and that you had to cancel and reorder. Your time and trust are important to us, and we’re committed to improving our process to avoid situations like this in the future. If there’s anything else we can do to assist you, please let us know. We will also be communicating with you privately via our Support Team. Kindest Regards,
5/5
2024-08-13
Fast shipping
"Placed many orders always prompt shipping and items as expected"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
RobotShop from RobotShop has responded
Posted Aug-14-2024“Thank you so much for taking the time to leave us this amazing review.”
2/5
2024-08-13
I Give
"This has been like a train wreck. It has become so challenging getting through the mountains of email that I totally loss track of what the answer was to fit my needs so I just moved on to the next project."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
RobotShop from RobotShop has responded
Posted Aug-14-2024We are really sorry to hear that your experience has been so overwhelming. It sounds like the sheer volume of emails made it difficult to find the information you needed, and I completely understand how your deception. Your time is valuable, and it’s disappointing that this process didn’t support you the way it should have. We will investigate the communications and reach out to you personally... Kindest Regards,
1/5
2024-08-13
Unprofessional, poor customer service,
"am writing to formally express my dissatisfaction with the service I have received from your company. My experience has been nothing short of frustrating, and I believe it is important to bring these issues to your attention.
Firstly, the lack of communication from your team has been unacceptable. I have attempted to reach out multiple times regarding my order, only to be met with vague responses and a clear disregard for customer concerns.
Furthermore, the product I received was not only faulty but appeared to be second-hand and damaged. Instead of taking responsibility for this issue, I was informed that it was the courier’s fault, which I find to be unprofessional and misleading.
To add to my disappointment, there has been no offer of compensation or even an apology for the inconvenience caused. This level of customer service is simply unacceptable, and it reflects poorly on your business.
I strongly advise potential customers to think twice before purchasing from your company, as it seems you do not prioritize customer satisfaction or quality control.
I hope you take this complaint seriously and improve your processes for the future."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
RobotShop from RobotShop has responded
Posted Aug-14-2024Thank you for sharing your experience with us. I'm truly sorry for the deception and disappointment you've encountered. Your concerns are absolutely valid, and it's clear that we fell short in several areas, from communication to product quality. I sincerely apologize for the inconvenience this has caused. Please know that we take your feedback seriously and are committed to addressing these issues promptly. We're here to make things right and ensure that this doesn't happen again. We will be communicating with you privately via our Support Team
5/5
2024-08-13
Top quality of parts
"I own a roli rover and a JD robots. Both products are really good quality. One thing: it seems that in Europe ,we haven't all the parts available in Canada or USA. Place an order oversea is not that easy due to shipping and customs costs ."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
RobotShop from RobotShop has responded
Posted Aug-13-2024"We're incredibly grateful for your kind words in the review. It means a lot to us that you appreciate our services. Thank you!"
5/5
2024-08-13
Perfect!
"Delivery on time, excellent packaging, impeccable material. What more could you ask for!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
RobotShop from RobotShop has responded
Posted Aug-13-2024"We can't thank you enough for your glowing review. It motivates us to continue delivering exceptional service. We truly appreciate it!"
16 - 30 of 8684 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
About RobotShop
Robotshop, the world's leading robot store for domestic and professional robot technology. Here you will find robots, robot toys, robot kits and robot parts. If you are looking for robot pet care, robot floor cleaners, robot vacuums, robot pool cleaners or robot mowers, to do your household chores, this is the site for you. We also bring robots back to life via our robot repair center.
Retailer Information
Contact:
Monday to Friday 9AM to 4PM
450-420-1446
866-627-3178
supportcenter@robotshop.com
RobotShop
visit the website
Share RobotShop's Store Rating
100%
Reply Back Rate
This retailer replies back to your replies in some capacity.
Collection Status
This company does not currently solicit reviews
Category Rank
RobotShop is ranked #1 in science
RobotShop is ranked #1 in engineering & technology
RobotShop from RobotShop has responded
Posted Nov-05-2024Thank you so much for taking the time to leave a 5-star review on our RobotShop Reseller page! We're thrilled to hear that you had a smooth experience and appreciated the updates throughout the order process.
Your feedback means a lot to us, and we’re grateful for the opportunity to serve you. If there’s anything we can assist with in the future, please don’t hesitate to reach out.
Thanks again for your support!
Warm regards,