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1/5
2017-12-11
Waste of your time
"I have been ordering from shutterfly a few times over the past 3 months and it has been a terrible experience from start to finish each time.
First of all, nothing is loading properly. I will be successful in making a book but then cannot access my cart. Or I can make half a book and then suddenly it freezes. Or I cannot load my book to make edits to it. Or I cannot process a payment.
I have tried on 3 different browsers, cleared my cache, tried it on my tablet, smartphone and my brothers laptop and nothing gives. It works when it want's to. Worse is that it takes hours to complete a book because it stops working frequently and then you finally finish and add it to your cart only to have to struggle with getting the cart to load for an hour!
I have contacted shutterfly a total of 3 times and each time they have been equally unhelpful. I told them of the 9 hours it took to build 3 photo books and how I couldn't access my cart to pay and the deal was supposed to end at midnight and they literally said "Too bad, nothing we can do" Thankfully the deal was extended (like most) and I was able to waste another hour accessing my cart the next day.
I have told them about the error codes which they say is my computer but fail to listen when I explain that I can't load it on any computer or browser.
Each time I order, it arrives later then expected which really just finishes off the terrible experience. I used to recommend shutterfly but honestly I have not had so many issues with such a lousy site and unhelpful staff.
I'm done with them."
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1/5
2017-12-09
Item Missing from Order, No Customer Service
"I ordered prints and a calendar, received the prints but no calendar. Initiated a web chat to obtain a status update. "Camealli T" had no interest in helping me, instead telling me repeatedly I had to log in using a different name as it didn't match my account. I tried sending her screenshots of my chat box, email confirmation and logged in account screen all of which showed my name, but she didn't care. Log in using the right name. What name do I use but mine which matches all documentation? She also refused to let me speak to a supervisor. Shutterfly lost a customer for life."
5/5
2017-12-08
Worse part was wait on the phone
"My order was being sent to the wrong address and they changed it with no problems. I have been using them for years with no issues. This was the first time I have moved being in the military and forgot to change the address. The worse part was being on hold for thirty mins. The women was super nice and even with it being the holidays my order will still be here before Christmas."
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1/5
2017-12-07
horrible photo prints upload/ results
"Shutterfly's policy on photo print refund and reorder is ridiculous. My photo print was designed within borders, yet when printed it became outside of borders. I'm trying to resolve the issue, asking to re-edit my uploads, so that it does not print out the same. The rep mentions the only option is to reorder THE SAME THING, and there is no option for a full refund. What's the point of re-ordering the same thing when the prints are already incorrectly and disproportionally printed?
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Re-order basically means printing the same "cut off image" AGAIN. That's a waste of time and resources. On the other hand, it wastes my time to wait for the re-order, especially time is what i pay for in order to get my orders within the holiday deadlines. THE SERVICE IS HORRIBLE!!
My friend who works for Shutterfly recommended your service to me. Yet this is utterly disappointing. No refund, no edit, no alternative options available. What type of customer service is this? It's ultimately dissatisfying and I will never recommend Shutterfly's prints if this situation does not get resolved."
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1/5
2017-12-06
HORRIBLE & THEY KEEP YOU FROM POSTING ANYTHING BUT POSITIVE REMARKS ON MOST SITES!
"Very unhappy with a bunch if orders - over 10 this season. Quality issues left and right- if ok I would like my head to remain in the picture- and if you order anything "free" as their promo its really not with jacked up shipping and then it takes 2 weeks to produce sense their profit margin is low on item. Customer service call says we will call you back saving your place in line 3 times--- NO CALL BACK. Stuck with poor quality items received too late to do anything elsewhere. BUMMED -- spent a lot of $$. Several orders stuck in laa laa land with nobody caring when they arrive."
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1/5
2017-12-03
The same problem happened with my cards-cropped inmproperly and the tops of my parents heads chopped off.
"I have bought cards for years with Shutterfly. This year my cards came and the tops of the heads were chopped off. At first I thought maybe we cropped incorrectly and I checked my preview page. I did not have any error on my page. I tried emailing Shutterfly to have them re-do the cards and send them out. They sent me a response that I could reorder the cards with 50% off. I emailed them and said that was unacceptible. Then they sent me a second email saying I could have a 60$ gift receipt (my cards were over 100$). I then emailed again and they still did not satisfactorily respond to the problem. I then had to call and was on with customer service for 20 minutes-after sending emails copying what their website says about quality-and the man on the phone again said he could give me 60 % credit on the cards and I would have to reorder the cards. I was like "are you kidding me-you guys screwed up-you need to fix it-what is this credit and re-order nonsense? Doesn't quality control even look at the cards before you put them in the box? I spent well over $100 on these cards." I demanded to speak to his manager and finally she said she would send out new cards-but now I may not get them until December 11th-and I originally received them Dec. 1 because I wanted to send them early. I am still nervous this next batch will be cropped wrong. I am extremeley dissatissfied and want to warn others."
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1/5
2017-11-30
BEWARE - Spend your hard-earned money elsewhere. Shutterfly completely screwed up my holiday cards!
"Shutterfly completely messed up the cropping on my 2017 holiday cards. They admitted to the mistake and insisted on only giving me a 50% off code for another order in the future. I can get that at Retailmenot.com in a nanosecond, with the rest of the world! Next email offered me a full credit for price paid into a Shutterfly account to spend on whatever I wanted at Shutterfly. About 5 emails later they FINALLY offered me a refund but I have to ship the cards (that they screwed up) back to them and I have to pay shipping?? Very poor quality cards and extremely poor customer service. Do not use Shutterfly for ANY reason! They will screw up your cards (that you spend hours on to get just right) and offer you little or no customer service and compensation, even after they admit their mistakes. BEWARE!!!"
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1/5
2017-11-20
Lost Order
"Despite people telling me what a terrible service this was, I said I'd give it a shot. Well, I should have listened to them. I ordered a custom pillow, and it was shipped within 6 days. I received a tracking number, and a month later.......nothing. Customer Service said they would have to do a reorder when I contacted them. I said no. Wait another month for them to lose it again? No thankyou. Terrible service. Use Walmart PhotoCenter instead."
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2/5
2017-10-30
What Happened to Shutterly?
"I have used Shutterfly for the last 3 years, and had always been happy with the printed gift items, i.e. mugs, calendars etc and always had great gifts to give.
Earlier this year I ordered mugs and a couple other items and they all printed very dark. I reached out to customer service and they were happy to reprint and resend. I received the replacements, didn't see much of a difference, but let it go at that point.
In early September I ordered desktop plaques for the grandparent, when I received them they both had dented corners. I reached out and they put in a replacement order, when I received those there was a white strip running down the sides, they must have been misaligned in the machine.
I reached out again, and they CSR said he would have them sent to a special team for hand inspection before being sent to me. Well those are apparently lost, they had an "international address" and were unable to track.
Another order for printing was issued, and they were to refund my money as well.....whoops somebody forgot to actually put in for the refund....
Now it is 2 days from November and I still have nothing. Unbelievable decline in product quality - has there been a chance in ownership?"
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2/5
Updated on: 2017-10-26
Microscopic Fine Print
"Watch out for microscopic fine print that you literally have to HUNT to find, associated with their promotions. I've spent more than 2 hours creating 4 8x10 Art Prints that were part of a "4 Free Treats" promotion for one day only. Low and behold, at checkout, the code does not work! Call customer service, and she directs me through several double clicks, scrolling, and the use of a magnifying glass to find that it is not applicable for metallic Art Prints. EVEN THOUGH, upon CLICKING the promotion link, it brought me to multiple METALLIC Art Prints on the FIRST page of options (30+). Customer service apologizes profusely, and transparently - unlike their promotions. They can offer me nothing for the time spent creating the prints; my only option is to start all over, or apply their 60% promotion which would result in paying $70 versus the advertised "FREE Treats." Beyond customer service, management gave me the same ring-around. I'm certain I was left on hold for excessive periods of time throughout this process, as they hoped I would just give up (can't be proven); 60 minutes later, and they have agreed to "meet me in the middle." Ultimately, they offered to allow me to check out at a cost of $40. WOW. Still don't love it, but I'm glad at least in the VERY end, they offered me a little more than nothing - even then, it was a long, and more difficult process than it should've been."
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1/5
2017-10-21
Horrible Experience
"I was on the phone with customer service every single day for a week. Each person promised me a different thing and not one of those people followed through. I was suppose to give a book for a gift, I paid an extra $20 to have it shipped faster, and it was still not on time. Now I don't have a present to give my godson on his birthday. I would appreciate it if the customer service employees would follow through with what they say they are going to do, that is what they are for. I am anticipated my book arrival in two days. However, I do not have high hopes that the book will even turn out right by the luck I'm having with this experience. I will not waste my time with this company again."
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1/5
2017-10-09
BAIT AND SWITCH
"No customer service clearly overseas based on the ignorant auto responses. I signed up and was supposed to get 50 free photos a magnet and some mailing labels. I just lost my beloved Dog so I thought I would print these. They tried to charge me 20.00 for the free stuff. Amazon charges you 09 cents a print and free shipping. this outfit is bait and switch and makes their money on shipping. Avoid. I am irritated at the amount of time I wasted. They keep sending me emails as well after I asked them to cease and desist."
2/5
2017-09-28
confusing and cluttered!
"I always have a headache after I've used Shutterfly's website. It's cluttered and confusing and I'm looking for an alternate...."
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2/5
2017-07-07
worst customer service
"I ordered a photo book. A box arrived within the specified time, but it was empty.
The box was not damaged, so the post office advised me to contact the sender. Contacting Shutterfly was virtually impossible. The live chat feature was not functional, nor was the email submission form. The phone line is the worst automated system I've ever dealt with. Speaking to a live person is seemingly impossible. There was no option to continue holding, only an offer to return my call. 48 hours later, I have not received a call.
Very disappointed."
1/5
2017-06-12
Only picked one star because no stars wasn't an option.
"SO ANGRY with the service I received. I paid $19.99 for rush shipping. I would have ordered sooner but I had issues with the photographer who took the pictures. The day it was set to arrive, still said "in production" on the website. After dealing with the absolute WORST automated system, I finally get through to a representative who explained what happened; they printed my photo book and it wasn't printed correctly and had flaws, so they had to reprint it. That would have been okay, but I didn't receive so much as an email about it. The book was a gift to my husband for our wedding; it was supposed to come in the Friday before we got married, I had to call these people on my wedding day only for them to tell me that "sorry, there's nothing we can do." I got the lady to understand why I was so angry and she did refund my shipping, but the book will arrive on Tuesday and we're leaving for our honeymoon today. DO NOT USE THESE PEOPLE. TERRIBLE SYSTEM. Shutterfly, if you're reading this, something needs to change because had I not had a backup plan for the gift, that would have ruined my wedding night. SCREW YOU."
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About Shutterfly
Create photo books, wall art, photo cards and invitations, personalized gifts, and photo prints for friends and family at shutterfly.com. Send life updates with graduation announcements, save the date cards, birth announcements, and wedding invitations. Shop canvas prints and home decor in a variety of sizes. Create holiday and thank you cards, calendars, and photo blankets.
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Shutterfly is ranked #171 in business & industrial
Shutterfly is ranked #61 in business services
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