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Updated on: 2017-10-26
2/5
Microscopic Fine Print
"Watch out for microscopic fine print that you literally have to HUNT to find, associated with their promotions. I've spent more than 2 hours creating 4 8x10 Art Prints that were part of a "4 Free Treats" promotion for one day only. Low and behold, at checkout, the code does not work! Call customer service, and she directs me through several double clicks, scrolling, and the use of a magnifying glass to find that it is not applicable for metallic Art Prints. EVEN THOUGH, upon CLICKING the promotion link, it brought me to multiple METALLIC Art Prints on the FIRST page of options (30+). Customer service apologizes profusely, and transparently - unlike their promotions. They can offer me nothing for the time spent creating the prints; my only option is to start all over, or apply their 60% promotion which would result in paying $70 versus the advertised "FREE Treats." Beyond customer service, management gave me the same ring-around. I'm certain I was left on hold for excessive periods of time throughout this process, as they hoped I would just give up (can't be proven); 60 minutes later, and they have agreed to "meet me in the middle." Ultimately, they offered to allow me to check out at a cost of $40. WOW. Still don't love it, but I'm glad at least in the VERY end, they offered me a little more than nothing - even then, it was a long, and more difficult process than it should've been."
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