Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"I bought both Windows 11 Pro and Microsoft Office Home and Business and was so tired I had problems with it. I reached out for assistance from the Support team and got Ray Bryan. Bryan took his time to help me but I had just came back from work in the evening after working 13 hours and was mentally burnt out. I asked if we could continue later and he agreed. What a wonderful help! I came back 3 days later and we picked up where we left off but this time he use a Quick Assist Note to help do everything much faster. Thanks a lot Bryan. I'll be sending my wife and daughter to come get their software from SoftwareKeeps"
"After placing the order I received a email with the Product Serial #. the entire page is confusing. I think you need to clean this up and make it simpler to understand."
"Everything was perfect after I spoke with the tech on Monday. I had a call scheduled for Saturday and your guy did not call me as planned. So I lost another 2 days. I am satisfied with the software, just disappointed the call didn’t happen."
Went to install a product that I bought did not work. I was dumped from Microsoft office files.
"Good I don't know how to send this but I'm gonna send it
Following the posting of this review software keep.com contacted me, and assisted me fully in getting the program that I had purchased installed on my computer. The gentleman that contacted me was pleasant, and was very thorough with aiding me through this installation, which turned out to be not very difficult at all. I am very thankful for their follow up, and would easily consider them in the future for additional purchases."
Paul the Agent who assisted me made the experience perfect!
"I bought an app that caused a bad experience with a couple of others. When I reached out to Tech Support for the troubling app, they were unable or unwilling to help. I reached out to Paul, not expecting much of anything. He surprised me! He ordered an immediate refund and even offered an apology for the company who had nothing to offer! Quite remarkable. I'll be back to buy from Softwarekeep soon."
"I had a problem with my software installation that I purchased from softwarekeep. Emre chatted with me. He analyzed the problem, came up with a solution, and quickly resolved the problem. Thank you so much Emre! SIX stars for him!"
"Tech support was not at all helpful. When I tried to install the software it kept referring to office 360 which I didn't want as I bought the stand alone 2019 version. The tech guy said to call Microsoft which I did not. I ended up figuring it out myself, apparently they use 360 to install the stand alone versions, it would have been nice had they told me that. But its installed and I have only used Word, seems to work."