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1/5
2018-04-04
Deceptive pricing procedures
"I find State Line Tack's discounting practice very deceptive and worth commenting on publicly. I recently received a coupon for 30% off after making another purchase. When attempting to make another purchase for Kerrits tights ($89) and dewormers ($23.88) the price listed on the site that anyone can purchase these products for, I entered my code and got the message "Woohoo you're saving $12.57" which is 10% off the full price of the items. I applied the 30% coupon and it says "Enjoy 30% off your order today". However, I did not get any discount AT ALL. It was charging me the exact price that is listed on their site, the same price that anyone can purchase the products for. That is 0% off my order as I am receiving the sale price, which isn't any real deal as it's the same price that I can get these products from any other reseller, such as Dover Saddlery.
How very disappointing and deceptive. I will not be purchasing from State Line Tack."
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1/5
2018-02-21
Wrong item!
"Ordered new Ariats... they sent the wrong color.. oh well bummer right? Exchange and be done. Nope State Line tack **** customer service in a bored and annoyed tone with huffing and long suffering sighing over the line , told me I could return them if I paid the shipping then reorder and pay more shipping.... yeah nope not for your screw up. Turned on nightmare customer mode.. now I have labels and a credit for a company I'll never use again."
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1/5
2018-02-16
NEVER RECEIVED REFUND, PURCHASE WAS 3 MONTHS AGO
"I ordered a high step for our horse. When it came, I was not happy with the quality. I weigh 120 and it bent when you placed your weight on it. I contacted customer service, they took days to get back to me and gave me a hard time about the product. They said their third party seller said it would hold up to 500 pounds. Hey, the customer may not always be right but I know a dangerous bend in plastic when I experience it. After weeks of going back and forth, I got it shipped back to their vendor and have never seen my refund for $60.00. I guess they don't really care since they soon will have less than a star feedback. Wow! Wish I had seen the reviews before ordering. I am out $60.00 and the experience took many many hours of my life I will never get back. You guys have the worst customer service EVER!!!"
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1/5
Updated on: 2018-02-14
Returns are EXPENSIVE
"Ordered a pair of Justin boots from State Line Tack. Did not fit as expected. Had to pay a 10% return fee plus shipping costs. Fine print says for some items but only saddles were disclosed. Funny thing is this, Justin Boots does not charge a restocking fee and items are shipped directly from and returned directly to Justin."
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3/5
Updated on: 2018-02-05
Good prices. Very Poor Customer Service Experience with Kimberly
"2/5/2018
7:02 AM PDT - Just spoke with Kimberly in Customer Service at 7:02 AM Pacific/10AM Eastern. When I couldn't immediately locate my order number within my order detail sheet, she became short with me, continuing to state that it was in my email. I couldn’t get a word in edgewise, and I didn’t have my email up. I found it on the top center and gave her the number.
I called for two reasons:
• I asked Kimberly if I could add three manure fork heads (Item # SLT310890) to my order that I just placed last night (Sunday at 10 PM Eastern Time), and she “no” and that I would have to start a new order, which meant that I had to pay full price and shipping, therefore not allowed to add the forks to the discount that I had qualified for (below).
• Next, I asked Kimberly if I could apply the 30% discount code (6F713DN6SE) to my order and she said it was too late as I had already placed my order and the items didn't qualify. She wouldn't even take my promo code to verify the situation. BTW - I knew the blanket didn't qualify, but the other items did.
11:52 AM PDT - Fast forward five hours – I decided I would give Stateline Tack another try before completing my review. This time I spoke with Francesca. She kindly took my qualified promo code, applied it to my order and - - yes, the 30% discount applied to my order (all except the horse blanket, which I knew from the beginning). She applied the credit to my account, which I then turned around and purchased the additional hay forks and – simple as that – we were done. Less than five minutes.
I am responsible for not entering the promo code at the point that I should have, but what caused the predicament was that the code popped up as I was checking out, and I inadvertently placed the order instead of adding the promo code first. The 30% could be applied to my order over a certain amount, which I had met. I immediately called their office, although a Sunday night and closed (thought I may get a voicemail) and called first thing again this morning (7:02 AM PDT) to remedy the situation. When I spoke to Kimberly, she was unwilling to work with me, to apply the promo code or add the forks.
Overall they get a 3 star because they have good prices, but poor customer service by Kimberly in regards to such a simple situation. It took more of my time than necessary to remedy and get the discount that I qualified for. Yes, I should have applied the code before hitting "Proceed to Checkout", but I called immediately after and it could have been easily remedied like Francesca did. Your experience (and the price you pay – literally and figuratively) depends on who you get for a customer service rep. Based on other reviews, I hope I get the products within a reasonable time and that they are good/decent quality. I think I will…
Thank you,"
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2/5
2018-01-26
Wrong size
"Ordered 2 gallons of Tritec 14 for our horses, received 2 quart spray bottles instead. Called customer service. Very nice rep said it was no problem, keep the bottles and he would ship out the 2 gallons the next day. Two weeks later 6 emails and 3 phone calls I get " that rep wasn't authorized to tell you that". I cancelled my order of 2 gallons and kept the two spray bottles"
1/5
2018-01-23
Terrible
"They list products as "in stock" when in fact they are not. Complete waste of my time and will never order from them again."
1/5
2018-01-11
Horrible Customer Service
"I ordered a $135 sheepskin saddle cover in November. Three weeks later I received the wrong item. I contacted State Line and was told I had to take pictures of the item and email them to a 3rd party, then wait for them to send a return label. Two days later I received the label and the item was picked up the following week. Two days after the return was received by the 3rd party, State Line re-billed my card for the full amount. I called again and was told it would be taken care of immediately and that I would get a call back that day. No return call. No refund. At this point they won't return my continued calls. I had to file a claim with PayPal and wait an additional 3 weeks to get a refund.
Just before this issue it took a month to be sent one rein from a set I had ordered and had only received one.
This company can not be trusted anymore, plus Horse.com is now the same company."
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1/5
2018-01-06
You don't get your product fast even if you pay for faster shipping.
"You don't get your product fast even if you pay for faster shipping. Ive called and they said it takes 24 hrs to process. Thats fine but I ordered on Tuesday it is now Sat and still hasn't shipped. I called they said it would ship thursday still nothing. I really need what I ordered. I will not be ordering from them again"
2/5
2017-12-13
Poor customer service
"Ordered pants on November 30. Still have not arrived. Emailed company twice , no response. Called about the order, one person said they would "reship". That's all she told me. I called again today and the impatient person on the other end told me a claim has been filed and I won't hear back until December 22nd!! She was very condescending and I probably won't order from here again."
1/5
2017-12-01
Ordered 2 saddles 2 years apart and was not able to receive either saddle
"Two years ago I ordered a saddle that was supposed to be in stock and after 2 months of repeatedly calling and fighting with them I was finally told the saddle was not available and I would have to pick a different saddle.
Fast forward two years I order a dressage saddle and contact the store directly to make sure the saddle is in stock to avoid the nightmare I had 2 years prior. I was told it was in stock and I ordered on black friday. Cyber Monday I call to find out when my saddle was shipping and I am told there is some confusion and this saddle is actually listed as -1 and they are not sure they have a saddle for me. I told them I needed to know asap so I could find a saddle elsewhere on the cyber monday deals. They did not reply on Monday. I called every day for the week and could not get an answer as to whether I would receive the saddle, all they would tell me is they sold the saddle to someone else and did not know if they would find another. After repeated requests for a supervisor call, did not receive one. Today I cancelled my order with them and am now waiting for a credit to come through on my credit card to release the funds. Super upset as now I have missed the black friday and cyber monday deals on other sites for saddles and this company screwed me again.. DO NOT ORDER FROM THIS COMPANY!!"
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1/5
2017-11-21
AVOID!!
"Placed an order 2 days ago, paid via Paypal and no order confirmation, no shipping note, the morons did not even claim the payment from paypal, where it is now stuck in "authorization". Money locked up in Paypal and their "support" does not respond... Will give it another day and then call the fraud department of my credit card company.
This is pathetic and I highly recommend you buy from a more reliable seller - like pretty much any other company on the internet."
4/5
Updated on: 2017-11-12
Read the fine print for shipping
"Make sure to read the fine print when placing an online order from Stateline Tack. I ordered two horse blankets on a Friday evening and I paid an extra shipping cost for 3-5 business days thinking that my order would arrive by the following Friday at the latest. After I did not receive my order by Friday I called customer service and they explained to me that my order was actually not received until Monday and processed on Tuesday so my timeline didn't start until Wednesday; therefore, it's 3-5 business days from Wednesday pushing out the delivery date to the following week. I never would have paid the extra shipping if I had understood that it would end up being delivered at the same time as the regular shipping which is free and is noted on their website"
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1/5
2017-11-06
Bought a pair of boots way too big
"Bought a pair of 300 dollar boots I have same brand of boots and the ones they sent me were way bigger the then wanted me to pay shipping to exchange item then called back and they said they would not exchange item finally talked with a manager and they sent me a label to ship back and now I have to wait to get my money back I filed a report w Paypall so I know I will get my money back and now they want me to take dispute off in order to refund me really ???? What kind of co is this I will never buy from them again people that work there do not know what the heck they r doing there"
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1/5
2017-09-28
Terrible. Unreliable. Dishonest . Lie about product availability and hold you and money hostage
"I recently ordered supplements for my horse from this company. They told me the items were in stock and i would receive them within 5 business days. On the 5th day i got an email saying the items were back ordered. I called to cancel at that point and they said they just shipped them. the order online was magically updated to partially shipped as we spoke. The tracking number provided gave an error. I called ups and they said the label for the number had only been printed. They had not picked anything up. Tried to cancel it . The reps at state line kept saying it shipped. I got ups on the line and they told them it had not. Still would not cancel order or refund me . My horse is now without the supplements he needs. They are expensive and they are holding my money. Who knows if the items will ever get shipped and delivered to me. The reps kept saying they were having trouble with their warehouse. Not my problem!"
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State Line Tack
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