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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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5/5
2007-03-05
"I've ordered several times from them with no problems whatsoever.
Their shipping is so fast, that you will typically get same day or within 24 hours.
The search features are much improved than what they used to be, although there are still some kinks to work out in it. I.E. You type in a product name, and nothing shows up. But if you type in the description of the product, you get the whole list. Semi-inconvenient but not a big
deal in most cases. The prices are pretty good for everyday low prices, but I must admit that they aren't as good as they used to be a few years ago. Product prices can be hit and miss, what I mean by that is they could be the lowest price on the net, or they could be among the highest. But the nice part is that they do have a pricematch guarantee, but I believe you have to phone in for those types of orders; which is a -. The only other caveat I can think of is that I little disappointed with their house brand food that I ordered.
When I write a review I always try to remain neutral. Even though I listed some negatives(I'm not going to pretend like this is a perfect world),ThatPetPlace.com is by far one of the best retailers I've ever dealt with online.
A+."
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5/5
2006-11-09
"I've ordered from them many times, and my order has always been perfect! They ship very quickly and package securely. I always order my reptile lighting from them and never had a broken bulb. The prices are very good and the selection is immense!"
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5/5
2006-05-12
"Excellent retailer. Prices are very competitive. Shipping is quick and accurate. Very pleased."
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Is easy to do business with
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5/5
2005-12-16
"I believe this is my 4th order from this co. but my first review. This is a great co. to order from. The prices are excellent when compared to my local fish store. More than that though, the service is top notch. Ordered at 6:56 p.m. on 12/14/05 and order arrived 11:00 a.m. 12/16/05 (no special shipping was selected). That's 4* service."
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-04-09
"A great place to buy all sorts of pet supplies, including reptiles! Moderate to low prices, great website, great products and fast shipping & tracking."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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About That Fish Place - That Pet Place
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