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2020-12-24
1/5
Customer service ****!!!!!!!!!!!!!!!!
"Well.. My story is about the same as many of these other stories on here. Over the last few years I've used shutterfly numerous times and had great luck with them but this time is unbelievable! Their customer service is third world bad bad BAD! They actually got my photo books printed and out the door in three days which was impressive but then it was down hill from there.... Who ever thought it was ok to use a shipping service that combined two different company's should be fired (UPS and USPS). According to the tracking info my books actually sat in my hometown for 4 days before going to IL then to PA where they have been sitting since the 21st of DEC 2020. I talked to customer service on Sat the 19th of Dec to see if they would own up to the problem and print new books to overnight to me = NO luck. I filed a dispute with my debit card on Dec 24th 2020. My belief at this point is Shutterfly should Shutterdown and close up shop. I ordered in time (with a couple of days to spare) according to their website for Christmas delivery...now I'm screwed. My parents are really really old and Shutterfly ruined what may be their last Christmas..."
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Merchant Member
2016-10-16
4/5
"Your shipping has always been very slow. I'm in Indiana and I believe your mostly just in Ohio? Summit racing is in Ohio and everything I order from them gets to me next day. Other than that you guys are AWESOME!"
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