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Merchant Member
2018-08-03
2/5
good price week customer service.
"Ordered 2 weeks ago still haven’t seen a tracking #. I did receive a bunch of emails asking for more $$$ for shipping which I approved and still haven’t seen item or tracking #. Meanwhile the one waiting is my client as I can’t finish his job."
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RCPW.COM from Replacement Commercial Parts Warehouse has responded
Posted Aug-09-2018I apologize for the extended delay of this order. Due to the weight and size of the items on your order, this had to be sent via LTL/truck shipment. After we received your approval for the shipping quote on 7/26, this order was set up to ship direct from the manufacturer. Truck shipments from the manufacturer are currently delayed by a minimum of 72 hours which is why the order was not released until a few days later. I apologize that you were not informed of this additional delay. Due to the distance between the manufacturer's location here in Ohio and your destination in California, the shipment is scheduled to be delivered tomorrow. I am very sorry for the extended delay and appreciate your patience.
Sincerely,
Nate
RCPW