- STORE REVIEWS
- PRODUCT REVIEWS
2011-01-06
1/5
"I will add my horrible story with the rest of the posts! The picture that I looked at was nothing like what was delivered! The following email is what I sent Just Flowers
I ordered flowers on 1/3/11 at 12:17pm PST- The order was delivered on 1/4/11- when I saw the order it was nothing like what I had seen on the internet- I took the order to the florist that filled the order and discussed the situation with the owner at which she told me I would need to contact Justflowers- I again told her the arrangement was nothing like what I had ordered- (Ms Masako-the owner of Martin's Flowers in Petersburg, VA) told me she could not do anything and I would need to contact Justflowers-
I called in on 1-5-11 at 12:56pm EST and after discussing the situation I was told they would redeliver the flowers- I received a call later (voice mail message that they needed to speak with me) and called back and was told they were investigating my situation and the second call was a mistake in calling me.
I have called AGAIN on 1-6-11 at 1:oopm EST- The lady I spoke with said she would try to reach a florist in the area and try to get the order set up for redelivery-I asked her if what I was told yesterday did not happen- she said the note in the system was we were waiting to hear back from you- at which I asked to speak with a supervisor! Angie picked up on the line and said she was a Manager and she told me that she would make sure the order was received today- I again told her my frustration and asked what was going to be delivered this time- I asked her is what I ordered on the internet what would be delivered, she assured me it would be. I asked if I could speak with someone above her- no one ever came back to the phone so I hung up- Angie called me back at 1:55pm and said she spoke with the shop and they did deliver what they were told to deliver- I told Angie again that the picture on the internet was nothing like what was delivered- the picture was a glass vase not a plastic dish that could fit in the palm of your hand! The flowers looked nothing like the picture- and the “2” sunflowers that were put in the arrangement were wilting! Not even sure where the sunflowers came from!
I finally told Angie that you can do whatever you want! I have ordered MANY flowers over the years and have NEVER had this happen before! YOU completely misrepresented this order! The picture is nothing like what was delivered!
All I can say is buyer be ware of Just Flower!"
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