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Merchant Member

2018-02-07
1/5
AWFUL TERRIBLE DONT BOTHER
"I have had one of the worst experiences shopping on Yoins. Although they ship fast, the quality was AWFUL for the three dresses I purchased. Like, fall apart within a day bad. To top it off, they make returns INCREDIBLY difficult. Just by looking at the other reviews on here, I can tell I'm not the only one that's struggled with the returning of items on Yoins, which says to me it's crappy service and their process is purposefully difficult. I've been sending emails trying to contact them, and will get repeat emails about my order, nothing to do with my questions or how to return the items. Not worth the time I've now wasted. Stay away from this site."

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Yoins from Yoins has responded
Posted Feb-08-2018

Dear AnnaElenaVanDe,

We are so sorry to hear that you have a bad shopping experience from our company.

If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.

The step is necessary. We need to determine the problem, according to the picture which you provide.So that we can give a reasonable solution about that and solve the issue as soon as possible.

Have you solved your issue?.For any assistance or necessity about your purchase,please do not hesitate to contact us.

Have a nice day.

Best regards,
Iris