Dear Anneke-37424, Thank you for shopping Yoins and we are sorry to hear that. We check all the items before sending out. We're very sorry that you received a defective item.For this issue,we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution. We value our customer and hope that we can build a good communication with each other to solve the problem.Hope to hear from you again. Kind regards. Iris
Yoins from Yoins has responded
Posted Feb-01-2018Thank you for shopping Yoins and we are sorry to hear that.
We check all the items before sending out. We're very sorry that you received a defective item.For this issue,we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
We value our customer and hope that we can build a good communication with each other to solve the problem.Hope to hear from you again.
Kind regards.
Iris