- STORE REVIEWS
- PRODUCT REVIEWS
2011-05-28
2/5
"To make a long story short, it has taken VistaPrint three tries to print my business cards correctly.
When I received my first batch of business cards, I realized that they had cut every single card incorrectly, so that there was an unsightly and unprofessional-looking white band on the side of every single card. In addition, the backside of each card looked worn down and old, as if someone had rubbed the top of the card continuously with their finger, or as if the cards had been cut with a bread knife.
I wrote to customer service, who promptly replied and put in a new, supposedly fixed order for free. They reimbursed me $4 for some reason, and sent the cards to me in about a week.
When the re-do batch of cards came, I realized that they had screwed them up again-- yes, a second time! While the white band was gone, the top part of my logo was chopped off on every card due to the fact that the customer service rep had simply enlarged the design. The worn-down look was still there on the backside, and the colors were all desaturated and odd. I called customer service, who put in another order of cards for me.
I still haven't received these newest cards, but I did just get a notice that they just shipped. I am just about ready to call it quits and ask for my money back, though. I payed $41 for this crappy service, and it's really getting on my nerves. I needed those business cards last week! I ordered the originals on the eighth, and yet I still have not gotten satisfactory cards!
In short: VistaPrint's customer service is prompt, but they don't know what they're doing. The quality check/screening for the cards is terrible, and they aren't that dedicated to their customers. If you use their services even once, they will nag you with offers for "free" business cards and products for the rest of your waking days. They have a lot of shipping options, but all the good options are obscenely expensive.
If you do decide to go with VistaPrint, be warned: they charge you for little things like uploading your own design or asking for a PDF proof (which is a good thing to do regardless)."
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