"I received a ring that was IMO mismarked a size 7. It was in fact a much smaller size. I am a size 6, and have ordered size 6 from this company in the past without an issue. I have also ordered from other online companies a size 6 without issue. I ordered a size 7 for this particular ring to wear on my index finger. Meanwhile, it was so small that it could not even fit my ring finger. It was a much smaller size then the companies size 6 rings.
I called and was told that they had no way of judging a ring size, and therefore could not help me to determine if the ring was mismarked, or simply ran very small. I needed to send the ring back, which takes 3 weeks for them to receive, and reorder in a larger size. What size, they could not say. If it was mismarked vs ran small, they could not say, and had no interest whatsoever in helping me determine the proper way forward. Like a broken record, their response was to order a larger size, and see if it fits. Well, I don't have the time or patience for ordering and returning merchandise in this haphazard fashion.
I asked to speak to a supervisor because I did not want to have to keep sending the ring back and forth, and I was refused. I was uncomfortable ordering a size 8, because if the ring was mismarked, opposed to running very small, it would be huge, and I would be unable to wear it. The supervisor would not even speak to me. The agent that answered the phone just kept repeating the same line, and all in all was totally unhelpful. The supervisor could not even bother to get on the phone. This company's staff is very uninformed regarding the company's merchandise, and cannot be bothered to actually help their customers should a problem arise.
I am returning the entire order and will not be ordering anything further from this company. Too bad for them, I could have been a good, return customer."