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2013-04-16
1/5
"If you look at the reviews, it seems pretty clear that people are happy....as long as everything goes as planned. If there is a problem, WATCH OUT! Purchased a "custom" subwoofer enclosure. Upon receipt, the poor quality was immediately noticed with the glue smeared on the upholstery. We tried to install it to see if the glue would be very visible, but it just wobbled horribly. The Kicker speaker didn't even fit in the cabinet. I contacted them to discuss returning it and purchase a more expensive name brand model. The hoops they expected me to jump through just to spend more money with them was so prohibitive, I chose to return it instead. The manager was no better at helping, and even used the word EXTORT because I was trying to return a product!!! To make matters worse, they wanted me to pay a 20% restocking fee on a product that didn't even work as advertised. I ended up having to dispute with Paypal who found IN MY FAVOR. The other problem is it's a no win situation for the buyer. Even though it only cost them around $10 to ship it to me, it cost me almost $30 to ship it back because I don't have their discount."
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