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2021-10-13
4/5
OK
"Ordered two on line pick up items. One item at one end of the store, the other item at the other end of the store. Not well coordinated."
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2019-12-04
1/5
THE WORST! ! ! Wish I could give zero stars...
"First off I've shopped at **** Boyz for years and their customer service has gotten to the point that no matter how good the prices, I will NOT shop there again. Last two purchase experiences went like this: Last week saw a battery on sale, I purchased it and found out yesterday it was on sale at **** Boyz for less. **** Boyz advertises and states on-line they will price match. So, I go back for price adjustment and an arrogant cashier argues "You didn't by it here, we don't sell that brand battery". Whoa! I respond "Uh, yes I did AND here's the receipt from YOUR STORE!!!". Then she says "we're not giving you a price match on this battery, you bought it from the warehouse" Again, I state, "No I purchased it from THIS STORE". After asking to speak to the store manager Chris, (first she says he's not there, then says he's not available) I ask her to call him. She goes to the back of the store, comes back and says he'll only give you a refund "AND YOU CANNOT REPUCHASE IT AT THE LOWER PRICE"!!!!. What???? "NO, YOU CANNOT REPURCHASE IT AT ALL!!!!" She refunds my original purchase price, tells another cashier to "Put this battery on the truck".
Called **** Boyz corporate customer service to complain and was told I would hear back in 24 hours....no call back. I called again and was told this issue was now being bumped up to area director named Joe.
How's that for keeping the customer satisfied and for the store to make a sale?!?!?!?
Last Month: Same arrogant cashier tells me a rebate is automatic, no need to submit a rebate request. I ask again and she says "Its all done by computer". Having purchased many rebated items from **** Boyz I know this is not true. I call their customer service number and yes I'm correct I need to submit a rebate request; arrogant cashier wrong. (If I had waited and then found out the correct procedure the rebate would be rejected because it would be past final submission date). I complain to corporate customer service, they call store manager and he says he will make up for the arrogant cashier's attitude and incorrect rebate info."
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Merchant Member
Updated on: 2019-12-03
4/5
Great Prices, Great Products, Great Customer Service, But Can Have Changing Delivery Dates
"Positive: Great Prices on brand name products. I needed a rebuilt Denso starter for my Camry. Price was among the lowest for on-line shopping. Starter was looked brand new, arrived in well packed box. EZ core return procedure.
Not So Positive: Shipping/delivery date changed a couple of times but ultimately it arrived fairly quickly. If they improved their estimated shipping/delivery date that would be helpful and would earn them a full five stars.
Extremely helpful Customer Service!
Bottom line: Buy from CarID.com ! ! ! !"
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2016-08-21
2/5
Mehhhh....
"Not impressed. Ordered air filter for my car on Aug 5 (2016). Assuming (silly me) it would be delivered, or at least shipped fast I contacted them after a week of not receiving any shipping or tracking info. So I sent and email and was told it would take 12 days to be shipped. Mmmmmm. At the 3 week mark I receive an email stating, "We had just received word that the item A44655 ordered can only be purchased in quantities of three". Huh? Why didnt you state this at the time of order? Why did it take 3 weeks to notify me of that? Because I wasted 3 weeks, I wasnt able to take advantage of discounts that were available thru other sources.
Maybe their name should be changed to "FiltersSometimesFast - Maybe". Gave them an extra star for customer service quickly responding to my emails. Wouldnt recommend them."
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AliceCARiD from CARiD.com has responded
Posted Dec-02-2019Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.
If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!
Sincerely,
Consumer Relations Department at CARiD.com.